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Added 4 mins ago
SD
Spécialiste du soutien aux patients /Patient Support Specialist
Shoppers Drug Mart
Mississauga, ON
- Full-time
Proficiency with CRM and case management systems; experience with o
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VDC Assistant Specialist
Turner Construction
Toronto, ON
Perform Virtual Design & Construction (VDC) quality control on design models, maintain file management systems, and document control (including meeting documentation).
Added 4 mins ago
NM
Nurse Practitioner
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- Up to $103 CAD / hour
- Part-time
- Contract
Experience using EMR systems (Jane experience is an asset)
Added 4 mins ago
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Chief Compliance Officer
Objectway
Toronto, ON
- Full-time
Compliance systems and supervisory frameworks
Added 4 mins ago
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Five (5) to eight (8) years of experience in technical analysis, application support, systems integration, or enterprise systems operations.
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Vancouver, BC · Toronto, ON
- Full-time
Hands-on experience with content management systems and digital asset management.
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Agent-conseil ou agente-conseil, Expérience membre et client
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- Part-time
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Senior Full-Stack Application Developer (Kotlin-Java/React)
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- Full-time
Role: The Senior Full-Stack Application Developer (Kotlin-Java/React), reports to the Director, Product Development, you will be working with a team of 13 members that include developers,…
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Senior Regulatory Analyst
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- Full-time
Advanced proficiency with Microsoft Word, Excel, PowerPoint, and document or records management systems.
Added 4 mins ago
GV
Lead Project Manager - Outsourcing
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Markham, ON
- Full-time
Prior experience working with multidisciplinary environments (embedded software, hardware, systems engineering).
Added 4 mins ago
GV
Senior Project Manager - Outsourcing
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Markham, ON
- Full-time
Prior experience working with multidisciplinary environments (embedded software, hardware, systems engineering).
Added 4 mins ago
Senior Hardware Designer
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As a Senior Hardware Designer, you will contribute to every stage of the development of telecommunications systems and electronic circuits: architecture, specifications, electrical…
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Principal Engineer - Mechanical
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- Full-time
Prepare and review design basis documents for both nuclear and conventional systems of the nuclear power station e.g. design specification, over-pressure protection reports and design…
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Senior Mechanical Engineer
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Mississauga, ON
- Full-time
…throughout the full lifecycle of tooling, equipment, and mechanical systems from concept development through deployment, commissioning, maintenance, and field…
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Project Manager - Water & Wastewater
AtkinsRéalis
Halifax, NS
- Full-time
Lead the process design of pumping stations, reservoirs, storage facilities, and water/wastewater treatment systems.
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Specialist Engineer - Mechanical
AtkinsRéalis
Mississauga, ON
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Prepare and review design basis documents for both nuclear and conventional systems of the nuclear power station e.g. design specification, over-pressure protection reports and design…
Added 4 mins ago
AC
Mechanical Technician
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Barrie, ON
- $60,000 to $65,000 CAD / year
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Added 4 mins ago
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Data Center Solutions Architect - Sales Engineer
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Montreal, QC · Quebec, QC
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…infrastructure, including power distribution, critical backup systems, cooling architectures, life‑safety systems, and overall facility design. Familiarity with Telecom, and networking…
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Senior Analyst, Advanced Security Response Team (ASRT), Web Application Security
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- Full-time
Minimum of 4 year bachelors degree in Information Systems or Computer Science or Telecommunications or any Technology field and minimum of 6 years experience in application or network…
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Senior Mainframe Engineer, TD Securities
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An Application Engineer with experience and background in real-time event driven systems, Java/Javascript/Typescript development, Databases and Application Integration with knowledge of…
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SR
Road Technician 2
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…may have a fleet of large-scale power-generators, pumps, HVAC systems and oil/gas related…
Added 4 mins ago
C&
Manager, Category Management & Shopper Insights
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Utilize syndicated and retailer data sources, including NielsenIQ, Numerator, Promo Intel, Scintilla, LDIA, IRI, and other customer POS systems.
Added 4 mins ago
D
Analyst, System and infrastructure operations, maintenance and development
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- Full-time
As a systems and infrastructure operations, maintenance and development analyst, you support IT efficiency. You design, configure, administer, maintain, upgrade and test the quality of…
Added 4 mins ago
PG
Shop Foreman - Jaguar Land Rover Waterloo
Policaro Group
Waterloo, ON
- Up to $55 CAD / hour
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Added 4 mins ago
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- Full-time

American Express

Bilingual Representative - Special Servicing (VB)

2225 Sheppard Avenue East, Toronto, ON, M2J 5C2, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Oct 17, 2026
Posting language: English
Posted: Oct 7, 2026

Original job description

Global Servicing (GS) oversees consumer travel and concierge experiences, all card customer service functions for the company’s global consumer, banking, merchant, and commercial customers, as well as the key enablement functions that power our products and services. GS provides the world’s best customer experience every day by building on Amex’s 175-year legacy of service excellence, leveraging new technologies and capabilities to drive transformation, and bringing a human touch to each customer interaction.

Support Know your Card member processes through back-office case management and inbound/outbound Card Member servicing. Review documentation, investigate account activity, conduct KYC due diligence, and accurately update systems of record. Assist Consumer, Small Business, and Corporate clients with KYC requirements while partnering with Compliance, and other internal teams. Prepare Compliance Referrals, maintain regulatory standards, and deliver high-quality customer service.

Responsibilities

Review supporting documentation and accurately update systems of record for IREFRESH and KYC processes.
Manage back-office cases and inbound/outbound Card Member calls related to KYC process.
Assist Consumer, Small Business, and Corporate Clients with KYC Refresh requirements/ process.
Partner with Compliance, Strategy teams, and Commercial Account Managers to resolve cases and mitigate risk.
Gather and document evidence to support investigations and regulatory requirements.
Prepare and submit Compliance Referrals when required for through review and reporting.
Maintain accurate case records while adhering to regulatory, compliance, and Customer First standards.
Support additional phone and back-office operational activities based on business needs.

Qualifications

Fully bilingual in both French and English is a must.
Strong analytical and investigative skills with the ability to review documentation and identify discrepancies or potential risks.
Knowledge of Know Your Customer (KYC), customer due diligence, and regulatory compliance processes.
Strong attention to detail with a focus on accuracy, completeness, and quality.
Excellent written and verbal communication skills, including confidence handling inbound and outbound Card member interactions.
Strong customer service skills with the ability to maintain Customer First standards.
Ability to manage multiple back-office cases, prioritize workload, and meet productivity and turnaround-time expectations.
Strong documentation and record-management skills with experience maintaining accurate systems of record.
Sound judgment and problem-solving skills when handling complex or sensitive customer cases.
Ability to collaborate effectively with Compliance, Strategy, Account Managers, and other cross-functional partners.
Ability to identify potential compliance concerns and prepare clear, accurate Compliance Referrals when required.
Strong organizational and time-management skills.
Ability to learn new systems, processes, and regulatory requirements quickly and adapt to changing business needs.
The stated salary range represents the expected compensation for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

Employment eligibility to work with American Express is required as the company will not pursue visa sponsorship for these positions

The job posting is for an existing vacancy.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
American Express is committed to providing an inclusive and accessible work environment in which all people who apply for positions or who work for or on behalf of Amex are treated with dignity and respect and are provided with equal treatment with respect to employment, regardless of that person's age, sex, sexual orientation, gender identity, gender expression, race, colour, ancestry, ethnic or national origin, citizenship, religion or creed, marital status, family status, pregnancy, disability, record of offences, social condition or origin, political beliefs, association or activity or other factors prohibited under applicable Human Rights legislation (the “Prohibited Grounds”). If you have a disability and need accommodation, please speak with the Recruiter for more information.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

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More about this job

Responsibilities

The role involves managing back-office cases and inbound/outbound calls related to KYC processes while maintaining accurate systems of record. You will partner with compliance and strategy teams to resolve cases, mitigate risk, and prepare regulatory referrals.

Requirements

Candidates must be fully bilingual in French and English and possess strong analytical and investigative skills. A solid understanding of KYC, customer due diligence, and regulatory compliance standards is required.

Skills

Bilingual
Analytical skills
Investigative skills
Know Your Customer (KYC)
Customer due diligence
Regulatory compliance
Attention to detail
Written communication
Verbal communication
Customer service
Case management
Documentation
Record management
Problem-solving
Time management
Organizational skills

Benefits

Competitive base salaries
Bonus incentives
Retirement support
Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability benefits
Flexible working model
Paid parental leave
Wellness centers
Counseling support
Career development

Visa sponsorship

Not detected in the job text

Keywords

KYC
Know Your Customer
Compliance
Regulatory Standards
Case Management
Back-office
Due Diligence
Risk Mitigation
Customer Service
Documentation
Record Management
Analytical
Investigative
Bilingual
French
English
Consumer Banking
Commercial Accounts
Strategy
Reporting

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