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American Express

Manager - Control Management, Operational Resilience

2225 Sheppard Avenue East, Toronto, ON, M2J 5C2, Canada

Job type: Full-time
Apply by: Sep 27, 2026
Experience: 3+ years of experience in operational risk management.
Posting language: English
Posted: Sep 23, 2026

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Original job description

International Governance and Control sits within International Card Services (ICS) which comprises all the issuing functions across all 28 international markets excluding the US - colleagues operate across a variety of geographies and disciplines. ICS issues products to our Consumer and Commercial customers – the organization is an integral part of the global growth strategy for American Express; offering differentiated products and services is critical to our success and promises to drive significant growth and value through the delivery of innovative products, tailored to the needs of our customers. Our organization helps our international businesses manage risk, respond to new regulation, and develop new products while creating and nurturing effective partnerships across multiple key stakeholders across the organization.

The objective of the ICS Control Management Legal Entity Governance Team is to provide specialized and strategic operational risk advisory to the business on product and service areas to ensure an effective control environment exists that delivers on all operational risk obligations supporting the Canada Legal Entity. The role will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.

The ICS Control Management organization is looking for a Manager of Control Management Legal Entity Governance Canada focused on supporting the focused on supporting the management of Legal Entity’s Operational Resiliency framework, which includes mapping of critical business services, impact tolerance setting, scenario test design and execution, and ongoing program and incident management.

Responsibilities

Key responsibilities for this role will include:

Create and refresh Critical Business Functions (CBS) dependency mapping, ensuring alignment between Operational Resiliency and Business Continuity Management, where applicable.
Plan and facilitate CBS scenario testing and resilience exercises, including severe but plausible scenarios outside of cybersecurity. Document outcomes of testing and track issues that require remediation from identification to closure.
Create Operational Resiliency documentation in alignment with the E-21 guideline (e.g. how to comply, procedures, processes and plans), ensuring annual reviews and refreshes.
Provide updates to Senior Leaders, Risk Committees and other relevant stakeholders on program activities and opportunities for enhancements to the program as may be identified, based on key learning.
Develop and maintain robust cross-market relationships, become a trusted 1LOD Operational Resilience partner and SME to facilitate collaboration and synergy amongst international teams, progress the program towards maturity, and enhance the control environment and governance framework.

Qualifications

Minimum Qualifications:

3+ years of experience in operational risk management.
Experience in operational resilience or business continuity.
Hands-on experience with CBS mapping, tolerance setting, scenario testing and incident management.
Strong planning, organizational, coordination, communication, and stakeholder management skills.
Experience in process governance, with a track record of establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards.
Proficient analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively.

Preferred Qualifications:

Bachelor's Degree in Finance, Risk Management, or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous.
Exposure to E21 or operational resilience regulatory frameworks.
Experience within financial services industry.
Experience in at least one of the following:
- Supporting go-to subject matter experts in sharing subject matter expertise within the BU on specialized risks.
- Facilitating activities to comply with enterprise policies and programs pertaining to specific risk types.
- Support advising on specialized risk types and integration into broader operational risk policies and programs.

The stated salary range represents the expected compensation for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

Employment eligibility to work with American Express is required as the company will not pursue visa sponsorship for these positions

The job posting is for an existing vacancy.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

American Express is committed to providing an inclusive and accessible work environment in which all people who apply for positions or who work for or on behalf of Amex are treated with dignity and respect and are provided with equal treatment with respect to employment, regardless of that person's age, sex, sexual orientation, gender identity, gender expression, race, colour, ancestry, ethnic or national origin, citizenship, religion or creed, marital status, family status, pregnancy, disability, record of offences, social condition or origin, political beliefs, association or activity or other factors prohibited under applicable Human Rights legislation (the “Prohibited Grounds”). If you have a disability and need accommodation, please speak with the Recruiter for more information.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

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More about this job

Responsibilities

Manage the Canada Legal Entity’s operational resilience program, including critical business service dependency mapping, tolerance setting, scenario testing, documentation, and incident management. Report program progress and improvement opportunities to senior leaders and risk committees while building partnerships across international teams.

Requirements

Requires at least three years of operational risk management experience, including hands-on experience with operational resilience or business continuity activities such as mapping, tolerance setting, scenario testing, and incident management. Candidates should also bring process governance, analytical, planning, communication, and stakeholder management skills; a relevant bachelor’s degree and E-21 or financial services experience are preferred.

Skills

Operational Risk Management
Operational Resilience
Business Continuity Management
Critical Business Services Mapping
Impact Tolerance Setting
Scenario Testing
Incident Management
Process Governance
Risk Analysis
Problem-Solving
Stakeholder Management
Planning and Coordination
Regulatory Compliance
Control Management
Cross-Market Collaboration

Benefits

Bonus Incentives
Retirement Support
Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Benefits
Flexible Working Arrangements
Paid Parental Leave
Wellness Centers
Confidential Counseling
Career Development
Training Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Operational Risk
Operational Resilience
Business Continuity Management
Critical Business Services
Dependency Mapping
Impact Tolerance
Scenario Testing
Resilience Exercises
Incident Management
Issue Remediation
E-21 Guideline
Process Governance
Regulatory Frameworks
Control Environment
Legal Entity Governance
Risk Committees
Financial Services
First Line of Defense
Cross-Market Collaboration
Risk Analysis
Stakeholder Management
American Express
Canada

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