Sr Mgr-Digital Product Mgmt

Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.

The Technology organization enables and accelerates the company’s growth strategies, delivering global capabilities and services in support of Amex’s customers and colleagues, while maintaining 24/7 servicing and availability to ensure an uninterrupted, high-quality customer experience. Technology provides the foundation for everything we do in the company while driving differentiation through building and leveraging innovative technology and data insights.

The Enterprise Data and AI organization unites the data governance, strategy, engineering, and product teams with those responsible for AI engineering, generative AI enablement, and automation product and engineering. This group plays a pivotal role in leveraging data as a core driver of innovation and integrating AI capabilities to transform products, operations, and customer experiences.

The EDAI organization also incorporates technology Research & Development and experimentation with emerging capabilities, along with engineering support for Amex Digital Labs. This integration ensures that research breakthroughs seamlessly translate into business impact.

The GenAI Enablement Team partners with stakeholders to support GenAI use cases from inception to implementation - guiding teams through council reviews, model integration, testing, and evaluation - to ensure alignment with enterprise GenAI strategy, governance, and the safe, compliant adoption of AI capabilities across the organization.

As a Senior Digital Product Manager on the AI Productivity Tools team, you will own how American Express evaluates, enables, and scales AI tools that help colleagues research, analyze, draft, prototype, design, and automate work. You will drive decisions on which vendor capabilities deserve enterprise adoption, how they should fit into Amex’s operating model, what controls are required, and how to package them into a clear, useful colleague experience. You will work with vendor teams and internal partners to bring AI productivity tools into Amex in a way that is useful, supportable, governed, and worth the investment.

Responsibilities

• Define the product strategy, launch scope, target users, success metrics, and expansion roadmap for AI-powered productivity tools.
• Translate colleague needs and business priorities into clear product requirements, roadmap priorities, rollout plans, and adoption recommendations.
• Evaluate vendor capabilities, platform features, connectors, integrations, and workflow patterns to decide what Amex should enable, constrain, test further, or defer.
• Assess vendor roadmap items and enterprise feature requests against colleague value, feasibility, risk, supportability, and readiness to scale.
• Create go/no-go recommendations that clearly separate what is ready for controlled release, broader rollout, or future review.
• Partner with platform administration, technical project management, engineering, security, and architecture teams to validate access, configuration, monitoring, risk controls, support paths, and launch readiness.
• Work with Go-to-Market partners on positioning, training inputs, launch communications, FAQs, customer success, and feedback loops.
• Define product guardrails for acceptable use, data handling, human review, artifact management, connector access, and scale decisions.
• Partner with vendors and internal teams to close the gap between vendor capability and Amex readiness across identity, access, monitoring, data handling, support, and governance.
• Analyze usage, adoption, retention, feedback, support patterns, and qualitative value signals to understand where the product is working and where the strategy needs to change.
• Prepare clear senior-leader materials on product value, launch readiness, adoption, investment needs, governance, and tradeoffs.
• Build repeatable product practices for evaluating vendor capabilities, packaging them for Amex, launching them to the right cohorts, and measuring adoption and value.

Qualifications

• 5+ years of product management, platform product management, enterprise SaaS, AI products, collaboration tools, productivity platforms, developer tools, design tools, or equivalent experience.
• Experience launching, enabling, or scaling products in complex enterprise environments with technology, risk, compliance, legal, and business stakeholders.
• Strong product judgment, including the ability to define the customer problem, prioritize the highest-value use cases, and make clear launch tradeoffs under pressure.
• Ability to turn ambiguous vendor capabilities into practical requirements, rollout plans, success metrics, user guidance, and executive recommendations.
• Strong written and verbal communication skills, with the ability to explain product, technical, operational, and risk topics to senior and non-technical audiences.
• Experience partnering with engineering, architecture, information security, legal, compliance, data governance, vendor, Go-to-Market, or platform operations teams.
• Comfort operating with incomplete information while maintaining strong documentation, decision-making, and escalation discipline.
• Ability to use data, user feedback, and product intuition to evaluate adoption, value, product-market fit, and readiness to scale.
• Hands-on curiosity about AI tools and willingness to test products directly before asking others to adopt them.
• Entrepreneurial, self-directed, and able to move quickly without losing sight of governance, supportability, and enterprise risk.
• Bachelor’s degree in a relevant field or equivalent practical experience.

The stated salary range represents the expected compensation for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

Employment eligibility to work with American Express is required as the company will not pursue visa sponsorship for these positions

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.