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Added 6 mins ago
R&
Operations Officer I
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Toronto, ON
- Contract
Prime Hires is seeking a skilled Operations Officer I to join our client in support of an existing vacancy.
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Closed listing

Americold

Customer Service Representative

London, ON, Canada

Full-time

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Job type: Full-time
Education: High school diploma
Experience: Minimum 0 years of experience required in customer service or clerical support.
Posting language: English
Posted: Sep 23, 2026

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Original job description

Archived listing. The details below describe a past opening.

What You'll Do

You will respond to customer inquiries and complaints related to work orders, shipments, and inventory counts, ensuring prompt and efficient resolution. You will act as a liaison between customers and internal teams for account administration and invoicing, generate and maintain paperwork for customer orders, and provide clerical support including scheduling and reporting. Occasional travel by automobile and airplane may be required for business purposes.

Essential Functions

Respond to customer inquiries and complaints regarding work orders, shipments, and inventory counts.
Report customer feedback to management and act as a liaison between customers and internal teams for account administration and invoicing.
Generate and maintain all paperwork and information required for customer work orders, including tracking orders and updating inventory records.
Verify computer-generated invoices to assure proper invoicing of accounts.
Provide clerical support, such as overseeing paperwork associated with orders, maintaining files, answering phones, and greeting visitors.
Schedule loads as required and maintain updated reports to ensure all loads are empty and closed.
Resolve issues related to refused product, over short, and damaged orders.
Other essential duties may be applicable and assigned as necessary.

What Experience and Education You Need

High school diploma or general education degree (GED) required.
Minimum 0 years of experience required in customer service or clerical support.
Accurate typing and data entry skills required.
Knowledge of Warehouse Management Systems and Microsoft Office Suite required.
Ability to operate desktop computers and office equipment required.

What Could Set You Apart

Ability to manage multiple tasks efficiently.
Experience adapting to changing work environments.
Initiative in addressing new challenges.
Effective verbal and written communication.
Experience resolving complex customer issues.
Understanding of customer product storage and handling requirements.
Ability to collaborate and respond constructively to feedback.
Familiarity with scheduling and inventory reporting systems.

Physical Requirements

Requires several hours per day of sitting, getting up and down from chairs, reaching, and/or bending.

Requires manual dexterity with normal hand and finger movements for typical office work, including the operation of computers, telephones, and similar equipment.

Requires ability to comprehend and communicate with others, verbally and/or in writing.

May require travel by automobile and airplane for business.

May require visits to warehouse operations in temperatures at or below freezing.

May require the occasional lifting, carrying, positioning, and/or moving of objects weighing up to 20 pounds.

Americold is an equal opportunity employer. We will provide equitable treatment and accommodation to ensure barrier-free employment. To avoid any delays in the recruitment process, if you require accommodation to apply you must provide your accommodation needs in advance. You may also be required to submit adequate medical/other documentation to Human Resources to support your request for accommodation.

Join the Cold Chain That Feeds the World.
For over 120 years, Americold has connected producers, processors, distributors, and retailers to ensure food stays safe, fresh, and accessible. With 240+ facilities across four continents and 14,000+ team members, we’re a global leader in temperature-controlled logistics. Our mission is to help our customers feed the world – and we’re looking for people who share that purpose. We value customer service, innovation, and inclusion, and we invest in our people’s growth and well-being. If you’re ready to make a meaningful impact in a company that puts people first, Americold is the place for you.

About employer

More about this job

Responsibilities

The representative will manage customer inquiries, complaints, and account administration while maintaining accurate paperwork for orders and invoices. They will also provide clerical support, schedule loads, and act as a liaison between customers and internal teams.

Requirements

Candidates must have a high school diploma or GED and proficiency in Microsoft Office and Warehouse Management Systems. Strong data entry skills and the ability to work in an on-site warehouse environment are required.

Skills

Customer Service
Data Entry
Clerical Support
Warehouse Management Systems
Microsoft Office Suite
Invoicing
Inventory Management
Scheduling
Communication
Problem Solving
Order Tracking
Reporting

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Warehouse Management Systems
Microsoft Office Suite
Data Entry
Invoicing
Inventory Records
Clerical Support
Logistics
Order Tracking
Scheduling
Food Safety
Account Administration
Reporting

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