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Ames Tile & Stone

Showroom Consultant | Calgary, AB

Calgary, AB, Canada

Salary range: $23.00 - $26.00/hour · Full-time

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Job details

Pay: Salary range: $23.00 - $26.00/hour
Job type: Full-time
Apply by: Oct 29, 2026
Experience: 2 to 5 years of experience in a showroom, retail sales, or customer-facing role, preferably within flooring, building materials, or interior-related products
Posting language: English
Posted: Sep 29, 2026

Original job description

Work Location: Calgary, AB

Work Type: Onsite

Job Type: Full-time, Permanent

Salary range: $23.00 - $26.00/hour

At Ames, our people are at the heart of everything we do, and that commitment is reflected in every showroom experience we create. As a Showroom Consultant, you will play a key role in welcoming customers into a space that feels both elevated and approachable, helping them bring their vision to life with clarity and confidence.

This is a dynamic, customer-facing role for someone who combines a strong sense of design with a thoughtful, consultative approach to sales. You will guide homeowners and industry professionals through product selection and project planning, offering tailored recommendations that reflect both style and function while aligning with project goals.

From the first conversation through to final selections, you will create a seamless and engaging experience that feels considered, well-supported, and professionally executed. By building lasting relationships and delivering knowledgeable, attentive service, you will help shape a showroom environment that reflects quality, trust, and a genuine commitment to the customer.

Core Responsibilities

Showroom Design Consultations

Schedule and lead client appointments for residential and commercial projects
Guide customers, contractors, designers, and architects through product selection decisions
Recommend tile, LVP, and complementary materials that align with both design intent and project requirements
Provide accurate, timely pricing and product availability information
Recommend complete product solutions to support project success and maximize value
Build and maintain strong, long-term client relationships
Conduct thoughtful and timely follow-up to move projects forward and close sales

Customer Experience & Sales Support

Deliver a high-quality, consultative showroom experience that feels welcoming and well-supported
Understand customer needs through effective questioning and active listening
Present product features, benefits, and applications in a clear and relevant way
Provide samples and resources that help customers make confident, informed decisions
Partner with inside and outside sales teams to support customer projects from inquiry to completion
Maintain accurate and up-to-date records of customer interactions and opportunities

Technical & Product Expertise

Interpret blueprints and project specifications to ensure product suitability and compatibility
Provide practical guidance on materials, applications, and installation considerations
Maintain current knowledge of product lines, design trends, and industry best practices

Showroom Operations & Merchandising

Maintain a clean, organized, and visually compelling showroom environment
Support the execution of display updates and merchandising changes
Manage showroom samples and materials to ensure availability and presentation standards
Support order desk activities as needed, including phone inquiries and order entry
Assist with in-showroom events and promotional initiatives

Qualifications

2 to 5 years of experience in a showroom, retail sales, or customer-facing role, preferably within flooring, building materials, or interior-related products
Demonstrated experience in consultative sales, supporting customers through product selection and purchase decisions
Proven ability to manage customer relationships in a professional sales environment
Experience working with contractors, designers, or trade professionals is an asset
Ability to read and interpret basic blueprints or project specifications is an asset
Proficiency with computer systems for quoting, order entry, and customer tracking (ERP or CRM experience is an asset)

Competencies

Strong client service skills with a consultative and solutions-oriented approach
Design awareness with the ability to coordinate materials, colours, and finishes effectively
Clear and professional communication with customers, contractors, and internal teams
Results-oriented with the ability to guide customers toward decisions and support sales conversion
Strong attention to detail with a focus on accuracy in quotes, orders, and customer information
Organized and able to manage multiple priorities and customer follow-ups effectively
Collaborative team player who works well across sales and operations functions
Proactive and self-motivated with the ability to take initiative and follow through on customer needs

Physical Requirements

The physical requirements outlined below are representative of those needed to perform the essential duties of this role, with or without reasonable accommodation.

Ability to stand and walk for extended periods within the showroom environment
Frequent use of hands for handling product samples, materials, and customer presentations
Occasional lifting and carrying of samples and materials up to 25 lbs
Ability to reach, bend, and move items to support showroom displays and merchandising
Ability to remain seated and use a computer and phone for extended periods when completing administrative tasks, quoting, and order entry
Comfortable working in a customer-facing retail showroom environment with regular movement between consultation areas

Please email resumes and cover letter to careers@amestile.com with subject line: CGY – Showroom Consultant

Why Ames?

At Ames, our people come first. We're committed to building an inclusive workplace where diverse perspectives are valued, relationships matter, and everyone has the opportunity to grow. Guided by our values, we support our team members at work and beyond - because when our people thrive, so does our business.

Our Values

Respect – We believe in our people
Curiosity – We dare to ask why
Accountability – We own the outcome
Tenacity – We're an unstoppable force
Social Responsibility – We leave things better
Passion – We put our heart into it

What We Offer

Competitive compensation, annual profit-sharing, referral bonuses, and a company pension plan
Comprehensive benefits, including a Health Spending Account and Employee & Family Assistance Program
Work-life balance initiatives, volunteer days, birthday day off, and a hobby & wellness allowance
Professional development, including tuition reimbursement
Purpose-driven work through the Ames Family Foundation
Community & connection: company events (with great food), free on-site parking
Extra perks: Ames Tile & Stone discounts for you, friends, and family
Recognized excellence: COR™ Workplace Certified and Best Workplace Certified Company

Our Story

Ames Tile & Stone Ltd. is a Vancouver born, Canadian company, founded by two brothers in 1912.

A family-owned business with a strong reputation built over four generations. Ames Tile & Stone is Western Canada's premier importer and distributor of high-quality ceramic and porcelain tile, luxury vinyl tile and complementary products.

We are a trusted partner in the industry, known for our commitment to exceptional customer service and delivering high-quality, design-forward solutions.

Family. History. Proud to be Ames Tile.

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More about this job

Responsibilities

Guide residential and commercial customers, contractors, designers, and architects through product selection and project planning, providing tailored recommendations, pricing, and product guidance. Deliver attentive customer service, maintain client and opportunity records, support sales and order activities, and help keep the showroom organized and visually compelling.

Requirements

Requires 2 to 5 years of experience in showroom, retail sales, or another customer-facing role, preferably in flooring, building materials, or interior-related products, along with consultative sales and relationship-management experience. Design awareness, clear communication, organization, and computer proficiency are expected; trade-professional experience, blueprint interpretation, and ERP or CRM experience are assets.

Skills

Consultative Sales
Customer Service
Showroom Design Consultation
Product Selection
Design Coordination
Blueprint Interpretation
Product Knowledge
Pricing and Quoting
Order Entry
CRM and ERP Systems
Active Listening
Sales Conversion
Merchandising
Attention to Detail
Customer Follow-Up

Benefits

Annual Profit-Sharing
Referral Bonuses
Company Pension Plan
Health Spending Account
Employee and Family Assistance Program
Work-Life Balance Initiatives
Volunteer Days
Birthday Day Off
Hobby and Wellness Allowance
Tuition Reimbursement
Free On-Site Parking
Employee Discounts

Visa sponsorship

Not detected in the job text

Keywords

Tile
Luxury Vinyl Plank
Flooring
Building Materials
Interior Design
Showroom
Consultative Sales
Residential Projects
Commercial Projects
Product Selection
Project Planning
Blueprints
Project Specifications
Pricing
Product Availability
Contractors
Designers
Architects
Samples
Installation Considerations
Merchandising
Display Updates
Order Entry
ERP
CRM
Sales Conversion
Customer Follow-Up
Product Knowledge
Showroom Events

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