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Added 1 min ago
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Information Technology Support Technician
Axiom360 - Managed IT Service Provider
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Axiom360 is a managed IT and cybersecurity firm that supports growing Canadian businesses. We are hiring an IT Support Technician to be the face of our service at client sites across the…
Added 16 mins ago
HO
Systems Technician - Physical Security Systems
House of Commons (Canada) / Chambre des communes (Canada)
Ottawa, ON
- Full-time
The House of Commons’ Digital Services and Real Property is currently looking to staff the Security Systems Technician position.
Added 31 mins ago
HO
Systems Technician - Physical Security Systems
House of Commons of Canada Chambre des communes du Canada
Ottawa, ON
- $77,419 to $97,960 CAD / year
- Full-time
The House of Commons’ Digital Services and Real Property is currently looking to staff the Security Systems Technician position.
Added 46 mins ago
SL
AV Technician
Sun Life
Toronto, ON · Sun Life Toronto Atria
- Full-time
By combining creativity, hospitality, technology, operational excellence, and data-driven decision making, we create experiences that strengthen culture, enhance engagement, and support Sun…
Added 46 mins ago
CG
Laboratory Technician II - Gas Appliances
CSA Group
Toronto, ON
- $2,823.64 to $3,274.9 CAD / week
- Full-time
…products - from every day househould items to leading edge technology-to meet exacting requirements for safety, performance and environmental…
Added 1 hour ago
ME
agricultural heavy equipment mechanic - diesel engine
Martial Excavation Inc.
Saint-Bruno-de-Montarville, QC · St-Bruno-de-Montarville, QC
- Full-time
Heavy equipment maintenance technology/technician
Added 3 hours ago
MH
Landscaper lead hand
Maritime Hydroseed - Erosion Control & Landscape Services
Saint John, NB
- $25 to $35 CAD / hour
- Full-time
- Temporary
- On-site
Certified Landscape Horticulturist Technician (CLHT)
Added 3 hours ago
BM
Accounting technician
Brothers Meat & Delicatessen
Halifax, NS
- From $24.04 CAD / hour
- Full-time
- On-site
Added 3 hours ago
NT
Accounting technician
NORTHWIND TRANSPORT LTD
Timmins, ON
- $22 to $30 CAD / hour
- Full-time
- On-site
Added 4 hours ago
GS
Lighting assistant
Groupe Satir Productions
Lévis, QC
- $25.76 to $30.31 CAD / hour
- Full-time
Photographic and film/video technology/technician and assistant
Added 4 hours ago
AP
Quality assurance (qa) technician
Antech Plastics
Woodbridge, ON
- From $36.1 CAD / hour
- Full-time
- On-site
Added 4 hours ago
ND
Commercial laundry appliance technician
Nettoyeur Dallaire inc
Rouyn-Noranda, QC
- From $24 CAD / hour
- Full-time
- On-site
Added 4 hours ago
QX
User support technician
Quantum Xpress LTD.
New Liskeard, ON
- From $31 CAD / hour
- Full-time
- On-site
Added 4 hours ago
DL
Dental laboratory technician assistant
Dentalogic Laboratories Ltd
Port Moody, BC
- From $38.4 CAD / hour
- Full-time
- On-site
Added 5 hours ago
BV
Bookkeeper
Bella Vista Development Corp
Saskatoon, SK
- $24 to $30 CAD / hour
- Full-time
- On-site
Accounting technology/technician and bookkeeping
Added 5 hours ago
MC
SALES REPRESENTATIVE
McDonald Chevrolet Buick GMC Ltd.
Taber, AB
- Full-time
Join Our Winning Team as an Automotive Licensed Technician! Are you ready to take your career to the next level? McDonald Chevrolet Buick GMC, a trusted name in Taber and Southern Alberta…
Added 5 hours ago
MC
AUTOMOTIVE TECHNICIAN
McDonald Chevrolet Buick GMC Ltd.
Taber, AB
- Full-time
Join Our Winning Team as an Automotive Licensed Technician!
Added 5 hours ago
AH
Biomedical Equipment Technologist II
Alberta Health Services
St. Paul, AB
- Full-time
As a member of the Clinical Engineering North Zone team, the Biomedical Equipment Technician II is responsible for the management of technology including technical support, repairs and…
Added 5 hours ago
AH
Biomedical Equipment Technologist II
Alberta Health Services
St. Paul, AB
- Full-time
As a member of the Clinical Engineering North Zone team, the Biomedical Equipment Technician II is responsible for the management of technology including technical support, repairs and…
Added 5 hours ago
AH
Pharmacy Technician
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Temporary
Cancer Care Alberta (CCA) is seeking a skilled and motivated Pharmacy Technician to join the pharmacy team at the Cross Cancer Institute. You will work to full scope of practice and support…
Added 5 hours ago
LE
Design technologist - drafting
Les Entreprises JPC
Saint-Alexandre-de-Kamouraska, QC
- $25 to $28 CAD / hour
- Full-time
- On-site
Added 5 hours ago
RT
Accounting technician
RÉSEAU TEL-SYNERGIE INC.
Westmount, QC
- From $35 CAD / hour
- Full-time
- On-site
Added 6 hours ago
CI
Weapons Technician Instructor
Calian in Space & Technology
Borden, ON
- Full-time
Calian is seeking experienced Weapons Technician Instructors to support the training and development of military personnel at Canadian Forces Base (CFB) Borden. This is a full-time, on-site…
Added 6 hours ago
CI
Weapons Technician Instructor
Calian in Space & Technology
Borden, ON
- Full-time
Calian is seeking experienced Weapons Technician Instructors to support the training and development of military personnel at Canadian Forces Base (CFB) Borden. This is a full-time, on-site…
Added 6 hours ago
WM
Automotive mechanic
Will's Mechanical
Gibsons, BC
- $40 to $45 CAD / hour
- Full-time
- On-site
Automobile/automotive mechanics technology/technician

AMI Attachments

Level 1 IT Technician

ON, Canada
Hawkesville, ON, N0B 1X0, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 7, 2026

Original job description

Level 1 IT Technician

JOB POSTING

Position Summary

We are seeking a Level 1 IT Technician to provide day-to-day technical support across the organization. The successful candidate will be responsible for managing helpdesk requests, troubleshooting hardware, software, networking, and Microsoft 365-related issues, and supporting users across a variety of business applications.

The ideal candidate is a motivated and customer-focused IT professional with strong troubleshooting skills, a solid technical foundation, and the ability to work independently. The successful candidate will independently manage day-to-day support activities while working under the guidance of senior IT resources for more complex technical issues and projects.

Key Responsibilities

Provide Level 1 support for hardware, software, user accounts, Microsoft 365, and connectivity issues.
Manage and prioritize helpdesk tickets through resolution or escalation.
Support Windows 10/11 and Microsoft 365, with familiarity in Entra ID, Intune, Exchange, SharePoint, Azure, and Windows Server.
Troubleshoot basic networking issues, including DHCP, DNS, Wi-Fi, wired connectivity, and network-connected devices.
Provide first-level support within a Ubiquiti UniFi network environment.
Assist with user onboarding, offboarding, accounts, permissions, and access.
Create and maintain technical documentation, procedures, and user instructions.
Learn and provide first-level support for the organization's ERP and other business applications.
Effectively use Microsoft Copilot to assist with productivity, research, troubleshooting, and documentation.

Qualifications & Skills

1-2 years of IT helpdesk, desktop support, or related technical experience preferred.
Good working knowledge of Microsoft Windows, Microsoft 365, and networking fundamentals.
Familiarity with Entra ID, Intune, Windows Server, Exchange, SharePoint, Azure, DHCP, and DNS.
Familiarity with Ubiquiti UniFi networking is considered an asset.
Strong troubleshooting, problem-solving, and technical documentation skills.
Ability to work independently, take ownership of issues, manage multiple priorities, and recognize when escalation is required.
Strong customer-service and communication skills.
Demonstrated ability to learn new technologies and business applications quickly.
Experience with ERP or other business applications is considered an asset.
Proficiency with Microsoft Copilot.

Education & Certifications

Post-secondary education in Information Technology, Computer Systems, Network Administration, or a related field is preferred.
CompTIA A+ certification is preferred, or an equivalent combination of education, certification, and hands-on IT experience.
Additional Microsoft, networking, cloud, or IT certifications are considered an asset.

What We're Looking For

Above all, we are looking for someone who is dependable, resourceful, technically curious, organized, and customer-focused. The successful candidate does not need to be an expert in every technology listed but should have a solid Level 1 IT foundation, be comfortable troubleshooting independently, take ownership of issues, document their work, and know when to escalate.

AMI Attachments Inc. is committed to providing an inclusive and accessible hiring process. If you require accommodation at any stage of the recruitment or selection process, please let us know. We will work with you to provide reasonable accommodation to meet your individual needs.

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More about this job

Responsibilities

The technician will manage daily helpdesk tickets, troubleshoot hardware and software issues, and support Microsoft 365 and networking environments. They will also assist with user account management and maintain technical documentation while working under senior guidance.

Requirements

Candidates should have 1-2 years of IT support experience and a solid foundation in Windows, Microsoft 365, and networking fundamentals. Post-secondary education in IT or a related field and CompTIA A+ certification are preferred.

Skills

Helpdesk support
Hardware troubleshooting
Software troubleshooting
Microsoft 365
Windows 10/11
Entra ID
Intune
Exchange
SharePoint
Azure
Windows Server
Networking
Ubiquiti UniFi
Technical documentation
Customer service
Microsoft Copilot

Visa sponsorship

Not detected in the job text

Keywords

IT Technician
Helpdesk
Microsoft 365
Windows 10
Windows 11
Entra ID
Intune
Exchange
SharePoint
Azure
Windows Server
Networking
DHCP
DNS
Ubiquiti UniFi
ERP
Microsoft Copilot
CompTIA A+
Technical Support
Desktop Support
User Onboarding
Connectivity
Troubleshooting
Documentation
Customer Service

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