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Software Development Senior Analyst
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AMI Attachments®

Level 1 IT Technician

Hawkesville, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 6, 2026
Posting language: English
Posted: Oct 7, 2026

Original job description

JOB POSTING

Position Summary

We are seeking a Level 1 IT Technician to provide day-to-day technical support across the organization. The successful candidate will be responsible for managing helpdesk requests, troubleshooting hardware, software, networking, and Microsoft 365-related issues, and supporting users across a variety of business applications.

The ideal candidate is a motivated and customer-focused IT professional with strong troubleshooting skills, a solid technical foundation, and the ability to work independently. The successful candidate will independently manage day-to-day support activities while working under the guidance of senior IT resources for more complex technical issues and projects.

Key Responsibilities

Provide Level 1 support for hardware, software, user accounts, Microsoft 365, and connectivity issues.
Manage and prioritize helpdesk tickets through resolution or escalation.
Support Windows 10/11 and Microsoft 365, with familiarity in Entra ID, Intune, Exchange, SharePoint, Azure, and Windows Server.
Troubleshoot basic networking issues, including DHCP, DNS, Wi-Fi, wired connectivity, and network-connected devices.
Provide first-level support within a Ubiquiti UniFi network environment.
Assist with user onboarding, offboarding, accounts, permissions, and access.
Create and maintain technical documentation, procedures, and user instructions.
Learn and provide first-level support for the organization's ERP and other business applications.
Effectively use Microsoft Copilot to assist with productivity, research, troubleshooting, and documentation.

Qualifications & Skills

1-2 years of IT helpdesk, desktop support, or related technical experience preferred.
Good working knowledge of Microsoft Windows, Microsoft 365, and networking fundamentals.
Familiarity with Entra ID, Intune, Windows Server, Exchange, SharePoint, Azure, DHCP, and DNS.
Familiarity with Ubiquiti UniFi networking is considered an asset.
Strong troubleshooting, problem-solving, and technical documentation skills.
Ability to work independently, take ownership of issues, manage multiple priorities, and recognize when escalation is required.
Strong customer-service and communication skills.
Demonstrated ability to learn new technologies and business applications quickly.
Experience with ERP or other business applications is considered an asset.
Proficiency with Microsoft Copilot.

Education & Certifications

Post-secondary education in Information Technology, Computer Systems, Network Administration, or a related field is preferred.
CompTIA A+ certification is preferred, or an equivalent combination of education, certification, and hands-on IT experience.
Additional Microsoft, networking, cloud, or IT certifications are considered an asset.

What We're Looking For

Above all, we are looking for someone who is dependable, resourceful, technically curious, organized, and customer-focused. The successful candidate does not need to be an expert in every technology listed but should have a solid Level 1 IT foundation, be comfortable troubleshooting independently, take ownership of issues, document their work, and know when to escalate.

AMI Attachments Inc. is committed to providing an inclusive and accessible hiring process. If you require accommodation at any stage of the recruitment or selection process, please let us know. We will work with you to provide reasonable accommodation to meet your individual needs.

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More about this job

Responsibilities

Provide first-level technical support for hardware, software, user accounts, Microsoft 365, networking, and business applications, managing helpdesk tickets through resolution or escalation. Support onboarding and offboarding, maintain technical documentation, and use Microsoft Copilot to assist with productivity, research, troubleshooting, and documentation.

Requirements

The role prefers 1–2 years of helpdesk or related technical experience, a solid foundation in Windows, Microsoft 365, and networking, and familiarity with relevant Microsoft and UniFi technologies. It also seeks strong troubleshooting, documentation, communication, and customer-service skills; post-secondary IT education and CompTIA A+ certification are preferred.

Skills

Helpdesk Support
Hardware Troubleshooting
Software Troubleshooting
Microsoft 365
Windows 10/11
Networking Fundamentals
Entra ID
Intune
Ubiquiti UniFi
DHCP
DNS
User Account Management
Ticket Management
Technical Documentation
Microsoft Copilot
Customer Service

Visa sponsorship

Not detected in the job text

Keywords

Level 1 IT Support
Helpdesk
Desktop Support
Windows 10/11
Microsoft 365
Entra ID
Intune
Exchange
SharePoint
Azure
Windows Server
DHCP
DNS
Wi-Fi
Ubiquiti UniFi
Microsoft Copilot
ERP
CompTIA A+
Hardware Troubleshooting
Software Troubleshooting
Network Troubleshooting
Ticket Management
User Onboarding
User Offboarding
Account Permissions
Technical Documentation
Customer Service
Issue Escalation
Machinery Manufacturing

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