Keyholder - Yorkdale (Toronto)
- Toronto, ON, Canada
- North York, ON, Canada
$23 to $25 CAD / hour · Full-time
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Job details
- Pay
- $23 to $25 CAD / hour
- Job type
- Full-time
- Apply by
- Experience
- At least 2+ years of experience in retail management.
- Posting language
- English
- Posted
Original job description
Job Description
AMI is looking for a Keyholder to join our Yorkdale team! Reporting to the Store Manager and Assistant Store Manager, the Keyholder will ensure the store is running efficiently. Alongside his/her team, The Keyholder responsibilities include but not limited to;
DRIVING SALES
Job Requirements
AMI is looking for a Keyholder to join our Yorkdale team! Reporting to the Store Manager and Assistant Store Manager, the Keyholder will ensure the store is running efficiently. Alongside his/her team, The Keyholder responsibilities include but not limited to;
DRIVING SALES
- Keyholder will drive sales and performance and continually create engaging client experience and long-term relationships with clients.
- Supports team to achieve individual and store sales targets
- Sees business opportunities and possible challenges to help initiate changes and improve the business.
- You will engage with customers in offering a unique experience and assisting them in exploring the world of AMI.
- Welcomes customers according to AMI values: being friendly, smiling, and always in a good mood
- Understands customer needs and proposes a relevant selection of products while encouraging cross selling.
- Assists customers during fittings and accommodates any alterations when needed.
- Drives the team to fully embrace a customer loyalty culture of building strong and long-term relationships with clients.
- Introduces new customers to the brand.
- Supports team to achieve sales targets by keeping the stockrooms organized and stock level accurate, updating on all new arrivals and replenishment.
- Bringing the team together by representing and transmitting the AMI culture.
- Continually share with the team products and brand knowledge.
- Ensure and coach team members’ on new skills and selling techniques.
- Conducting fun and energetic Morning meetings/Team Debriefs. Work hand and hand with team to strategize the daily tasks and focuses for the day/week. Use manager communication book daily to keep everyone informed of the day to day.
- Ensures the store is well maintained, presentation of products, cleanliness, maintenance of the premises, etc.
- Actively participates in the Visual Merchandising set-ups using HQ directive and guidelines. As well as proposes new ideas and suggestions for optimal selling.
- Manages and tracks best-selling/slow-selling to strategize action plan. Support with tracking inventory levels and informing managers of any stock error.
- Assist with updating store trackers and communications boards for in-store use
- Managing the cash vault and setting up cash pickups through Brinks.
- Control and oversee deliveries, transfers, damages, cycle counts, end of season, and all other back of house operations.
- Develop and share ideas to increase efficiency, support store initiatives and projects as needed.
Job Requirements
- At least 2+ years of experience in retail management.
- Experience in stock managing, operations, or retail preferred.
- Familiar with sales techniques.
- Smiling, dynamic, involved, and excellent interpersonal skills.
- Team player with a strong sense of team leadership to deliver results beyond expectations.
- Mastering customer service skills and demonstrating ability to foster a customer-service spirit.
- Strong interest and a good understanding of fashion, a strong familiarity with the luxury market
- A second language would be appreciated
- Open availability (including nights, weekends & holidays)
More about this job
Responsibilities
Drive store sales and deliver a welcoming, personalized customer experience while supporting and coaching the team. Maintain visual presentation and store operations, including inventory, cash handling, deliveries, and back-of-house processes.
Requirements
Requires at least two years of retail management experience, with stock management, operations, or retail experience preferred, and familiarity with sales techniques. Candidates should demonstrate strong customer service, leadership, interpersonal skills, and an interest in fashion and the luxury market; open availability for nights, weekends, and holidays is required.
Skills
- Sales Performance
- Customer Service
- Client Relationship Building
- Cross-Selling
- Team Leadership
- Team Coaching
- Retail Operations
- Inventory Management
- Stockroom Organization
- Visual Merchandising
- Cash Management
- Delivery and Transfer Management
- Sales Analysis
- Fashion and Luxury Market Knowledge
- Communication
- Interpersonal Skills
Visa sponsorship
Not detected in the job text
Categories
- Retail
- Sales
- Customer Service & Support
- Management & Leadership
- Logistics
Keywords
- Retail Management
- Sales Targets
- Customer Experience
- Customer Loyalty
- Cross-Selling
- Client Relationships
- Team Leadership
- Team Coaching
- Product Knowledge
- Stock Management
- Inventory Tracking
- Visual Merchandising
- Store Maintenance
- Cash Vault
- Brinks
- Cash Pickups
- Deliveries
- Transfers
- Damages
- Cycle Counts
- Back-of-House Operations
- Sales Analysis
- Luxury Fashion
- Retail Operations
- Open Availability