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Amica Senior Lifestyles

Community Operations Manager

Mississauga, ON, Canada

Pay: Expected Salary Range: $55,000 - $69,000
Job type: Full-time
Apply by: Oct 28, 2026
Posting language: English
Posted: Sep 28, 2026

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Original job description

Job Description

COMMUNITY OPERATIONS MANAGER

Amica Credit Mills

Full Time Contract - 6 months

Amica embraces pay-for-performance compensation philosophy and offers a competitive total compensation package designed to reward performance.

Expected Salary Range: $55,000 - $69,000

Maximum Bonus Potential: 10% of base pay, that rewards exceptional performance.

Benefits: Comprehensive health, dental, and vision coverage, retirement plan contributions, disability, and employee wellness programs.

Vacation: Generous annual vacation entitlement, aligned with company policy.

Compensation is determined based on skills, experience, and qualifications. Candidates whose experience surpasses the expectations for this role may be eligible for compensation above the advertised range.

Established in 1996, Amica Senior Lifestyles operates over 30 senior living residences in British Columbia and Ontario, while continuing to grow in select markets. We offer Independent Living (IL), Assisted Living (AL) and Memory Care (MC) lifestyle options, along with Long Term Care (LTC) in BC. We combine expert care with unparalleled premium hospitality and amenities for a personalized senior living experience.

At Amica, our values are at the heart of all we do. We are privileged to spend our days enriching the lives of seniors, their families and each other. We celebrate diverse perspectives, lived experiences, and we are committed to fostering an inclusive environment where everyone feels they belong.

We welcome applicants from all backgrounds, including those of all religions, ethnicities, people of diverse sexual and gender identities and expressions, Black, Indigenous, Racialized People, and Persons with Disabilities.

Become part of a team where you can make a real impact in the lives of others each and every day.

A day in the life of the Community Operations Manager:

Reporting to the General Manager, the Community Operations Manager is responsible for the day-to-day operation and oversight of several key areas within their community, including office management, concierge, payroll and benefits, housekeeping, billing and accounting. Furthermore, the Community Operations Manager advises, directs and participates in the development and implementation of long and short term strategies, goals, objectives, policies and procedures within their community.

Other Job Duties

Administers payroll, accounts receivable, accounts payable
Administers hiring and recruitment process including new hire paperwork
Administers HR functions, including personnel files, training compliance and department minutes
Completes general administrative work requirements as assigned
Manages the concierge department, including formulating and maintaining schedules, providing training, support and coverage
Manages the Housekeeping department, including formulating and maintaining schedules, provides training, and supporting the Housekeeping supervisor.
Performs regular audits of concierge/housekeeping team
Participates in budget process as directed
Supporting Marketing & sales where required
Participates in corporate initiatives as requested
Participates in weekend manager on duty rotation
Other duties as required

How do I qualify?

You Must Have

Diploma or certificate in bookkeeping or managerial accounting along with previous experience executing administrative tasks in hospitality setting or similar environment
Post secondary education in hospitality, business management, or related filed
Experience with accounting/payroll systems
Previous experience managing payroll, benefits, accounts receivable, and accounts payable as well as managing staff
Ability to communicate fluently in English
Proven ability to manage and lead others
Exceptional business writing skills and a high level of proficiency working with computers including Microsoft Excel

What We Are Looking For

Superior customer service skills with both residents and employees and seeks ways to maintain, improve and advance these standards
Customer service driven with a passion for working with seniors
Ability to manage the administrative office, including supplies and equipment, the concierge department, including scheduling, training, and performance management as well as coordinate the recruitment and hiring process
Willingness to participate in corporate initiatives and weekend manager on duty rotation
Strong knowledge base regarding current applicable legislation, including employment standards and the Retirement Homes Act
Capable of basic troubleshooting of computer systems, including networking and office equipment
Competent team-builder with coaching and conflict resolution skills

Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the Bona-fide requirements for the open position. Applicants need to make their requirements known when contacted.

#Leaders-Hiring-Amica

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More about this job

Responsibilities

Oversee daily community operations, including office administration, concierge, payroll and benefits, housekeeping, billing, and accounting. Lead and support staff, manage recruitment and schedules, conduct operational audits, and contribute to community strategies, budgets, and corporate initiatives.

Requirements

Requires a bookkeeping or managerial accounting diploma or certificate, post-secondary education in hospitality, business management, or a related field, and experience with accounting or payroll systems and staff management. Candidates must demonstrate strong leadership, customer service, computer, business writing, and communication skills, with knowledge of applicable employment and retirement-home legislation.

Skills

Payroll Administration
Accounts Receivable
Accounts Payable
Benefits Administration
Bookkeeping
Managerial Accounting
Staff Management
Recruitment
Human Resources Administration
Scheduling
Customer Service
Microsoft Excel
Business Writing
Budgeting
Coaching
Conflict Resolution

Benefits

Health Coverage
Dental Coverage
Vision Coverage
Retirement Plan Contributions
Disability Coverage
Employee Wellness Programs
Annual Vacation

Visa sponsorship

Not detected in the job text

Keywords

Bookkeeping
Managerial Accounting
Hospitality
Payroll
Benefits Administration
Accounts Receivable
Accounts Payable
Recruitment
Human Resources
Personnel Files
Training Compliance
Concierge Operations
Housekeeping
Scheduling
Budgeting
Microsoft Excel
Customer Service
Senior Living
Independent Living
Assisted Living
Memory Care
Long-Term Care
Employment Standards
Retirement Homes Act
Conflict Resolution
Performance Management

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