Job Description
Senior Manager, Business Performance
Amica Support Office, Downtown Toronto
Full-Time
3 days in Office (Mon-Wed)
Amica embraces pay- for- performance compensation philosophy and offers a competitive total compensation package designed to reward performance.
Expected Salary Range : $125,000-156,000
Maximum Bonus Potential : 15% target bonus, that rewards exceptional performance.
Benefits: Comprehensive health, dental, and vision coverage, retirement plan contributions, disability, and employee wellness programs.
Vacation: Generous annual vacation entitlement, aligned with company policy.
Compensation is determined based on skills, experience, and qualifications. Candidates whose experience surpasses the expectations for this role may be eligible for compensation above the advertised range.
About Us
Amica is setting a new standard for senior living in Canada by combining unparalleled premium hospitality and amenities with expert care and support to deliver a personalized senior living experience. Committed to enriching the lives of seniors now and as their needs change, Amica offers Independent Living (IL), Assisted Living (AL) and Memory Care (MC) lifestyle options. Established in 1996, the company operates over 33 residences in British Columbia, and Ontario, with plans to continue expansion in select markets.
The Opportunity
Reporting to the Senior Director, Finance Operations, the Senior Manager of Business Performance will lead a team of 1-2 analysts and will be responsible for harmonizing business operations, develop effective business strategies, and promote growth through performance analysis. The Senior Manager will build strong cross-functional relationships with the Finance, Operations, Resident Experience, Sales & Marketing, and People Development groups to understand the needs of these business lines, how they measure success, and how their success generates value for the organization. This person should possess strong analytical skills, good strategic thinking, excellent communication skills, exceptional numerical proficiency, and strong leadership skills. The Senior Manager will develop the team’s full potential through coaching, mentoring and personal development opportunities.
What you will be doing
Business Performance Measurement and Analysis
- Leading and overseeing the Business Performance team, the team objectives and delivery of reports and analysis for senior management
- Coordinate the automation of reporting processes, enhancement of existing dashboards, and development of new dashboards in collaboration with Amica’s external owners.
- Lead the review and enhancement of key operational models, ensuring accuracy, consistency, and alignment with business objectives.
- Support monthly management reporting, quarterly board and capital reporting, and reporting to external owner portals, while ensuring the timely and accurate delivery of all critical reporting requirements.
- Build and maintain strong, cross-functional relationships across the organization, bringing new and creative ways of doing things to the function
- Providing thought leadership to drive performance enhancements and operational improvements; lead high impact strategic initiatives and projects to enhance the reporting and analytical infrastructure
- Makes recommendations to take corrective action and mitigate risk to stabilize operations and achieve or exceed annual operating objectives
- Refine performance metrics and institute standard data definitions to simplify the digestion of business performance
Budgeting and Forecasting
- Be a business partner in the annual operating and capital plan process through the development of review schedules, scenario modelling and analysis
- Lead budget planning and workflows, including the capital budgeting process execution of the Operating Plan
- Liaise with other department leaders as required to support an efficient, effective, and comprehensive process for the annual operating plan
- Lead the execution of all OneStream enhancements as well as enhancements of the forecasting process
People Development.
- Manage, coach, and develop a group of finance professionals. Promote a culture of high engagement, high performance, and continuous improvement that values learning and a commitment to quality
- Provides timely and ongoing feedback to direct reports through performance evaluations and identifying areas for improvement
- Identify opportunities to challenge team members and grow their skillsets
- Be viewed as a trusted advisor by department leaders and senior executives and provide timely and valued support.
Required Qualifications
- Bachelor’s degree or equivalent with a focus on Accounting or Finance
- 7+ years of finance experience
- Advanced Microsoft Excel skills and ability to work with and analyze large datasets
- Demonstrated analytical and financial modelling skills, high-level attention to detail, and ability to learn quickly in a dynamic, fast-moving environment
- Strong communicator – can synthesize ideas and thinking for sharing with others
- Proven ability to design, implement and manage complex planning, reporting and business processes
- Experience partnership with senior leadership both in Finance and cross functionally; strong influencing skills; ability to work in a collaborative and team centric culture
- Track record of building, coaching, leading and inspiring higher performing teams
- Excellent time management
- Working knowledge of accounting principles
Preferred/Nice-to-Have Qualifications
- Advanced professional degree or accreditation in a discipline that teaches quantitative analysis and critical thinking (e.g., CPA, CFA, MBA) considered an asset
- Experience using Yardi
- Experience using OneStream
- SQL skills to query and transform raw data
- Experience in similar industry (e.g., senior living, healthcare, real estate, hospitality)
Skills and Competencies
- Strong strategic thinking and business acumen with the ability to translate business objectives into actionable performance insights.
- Advanced financial analysis, forecasting, budgeting, and financial modelling capabilities.
- Expertise in performance measurement, KPI development, dashboard design, and business intelligence reporting.
- Exceptional analytical and problem-solving skills with the ability to assess complex business issues and recommend practical solutions.
- Strong leadership, coaching, and team development skills with a demonstrated ability to build high-performing teams.
- Effective project management skills with proven ability to lead multiple initiatives, prioritize competing demands, and execute within established timelines.
- Excellent verbal, written, and presentation communication skills, including the ability to communicate complex information to senior leaders and non-financial stakeholders.
- Strong stakeholder management and relationship-building skills with the ability to influence decisions across all levels of the organization.
- Continuous improvement mindset with a focus on process optimization, automation, and operational efficiency.
- High degree of professionalism, accountability, integrity, and sound judgment when handling confidential business information.
- Strong organizational and time management skills with the ability to manage multiple priorities in a fast-paced environment.
Working Conditions
- Primarily office-based role with frequent use of computer systems, financial applications, reporting tools, and virtual collaboration platforms.
- Regular interaction with senior leadership, operational leaders, and cross-functional stakeholders across the organization.
- Required to manage multiple priorities and meet critical deadlines during budgeting, forecasting, month-end reporting, and strategic planning cycles.
- May require occasional travel to corporate offices, communities, or off-site business meetings and planning sessions.
- May be required to work additional hours during peak business periods, including annual operating plan development, forecast cycles, and board reporting periods.
- Operates in a dynamic, fast-paced environment requiring adaptability, responsiveness, and sound decision-making under pressure.
What you can expect from us
- A diverse and inclusive environment where individual differences are celebrated, and you’re encouraged to be your best self
- Collaborative environment where we work together to succeed as a team
- Learning and development opportunities to help you grow
- Comprehensive benefit package including RRSP matching
- Office is centrally located in the financial district, on the PATH and the TTC subway line, and provides easy access to downtown amenities
- Some travel required (< 5%)
- Hybrid work model, in office 2-3 times a week
At Amica Senior Lifestyles we are passionate about working together in a supportive and inclusive environment that fosters innovation and turns ideas into action. We remain committed to creating workplaces that reflect the communities in which we operate. We are actively seeking applicants from all religions and ethnicities, LGBTQ2s+, Black, Indigenous, racialized people, and persons with disabilities and encourage people from all backgrounds to apply for our positions.
Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the Bona-fide requirements for the open position. Applicants need to make their requirements known when contacted.
#SO-Hiring-AMICA
