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Added 13 mins ago
Receptionist
The Salvation Army in Canada
Calgary, AB
Part-time
…needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks…
Added 13 mins ago
Marketing and Research Coordinator
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Vancouver, BC
Full-time
We are seeking an organized, team oriented, and enthusiastic Marketing & Research Coordinator, who will be a member of our growing team at FLOORSPACE.
Added 14 mins ago
Associate Fire Project Manager
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Delta, BC · Vancouver, BC · CAN BC DELTA
Full-time
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Added 43 mins ago
Translation Coordinator
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Toronto, ON
$70,000 to $79,000 CAD / year
Contract
Our client, a large public-sector organization, is seeking a Bilingual Translation Services Coordinator – English/French to join their team on an 11-month contract.
Added 43 mins ago
Project Coordinator
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002 - Aging at Home Coordinator
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Added 1 hour ago
002 - Aging at Home Coordinator
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Added 1 hour ago
002 - Aging at Home Coordinator
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Added 2 hours ago
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Diversion Case Manager, Downtown Services and Drop-in
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Under the general direction of the Director of Community Services and the immediate supervision of the Coordinator of Downtown Services and Drop-in, the Diversion Case Manager will complete…
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Under the general direction of the Director of Community Services and the immediate supervision of the Coordinator of Downtown Services and Drop-in, the Diversion Case Manager will complete…
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Accommodation and Tenant Services Officer
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Reporting to a Tenant Services Coordinator, the Accommodation & Tenant Services Officer (Interior Designer) is accountable for providing interior design services and advice to Senators and…
Added 2 hours ago
Customer Service Coordinator
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Added 2 hours ago
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Added 2 hours ago
Warehouse Coordinator
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$25 to $28 CAD / hour
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The Warehouse Coordinator plays a critical role in ensuring seamless warehouse operations, inventory control, and project logistics. Reporting to the Operations Manager, this position…
Added 2 hours ago
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$50,000 CAD / year
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Added 3 hours ago
Admissions Coordinator FT
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Up to $50,000 CAD / year
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The Admissions Coordinator serves this high inbound volume with a professional 30-minute phone consultation. This includes building a relationship, gaining a deep understanding of the…
Added 3 hours ago
Client Care Coordinator
Amplifon
Lower Sackville, NS
Full-time
We are seeking a Client Care Coordinator who is ready to join an organization that combines passion and performance to shape a better world. As a Global Top Employer 2026, Amplifon is a…
Added 3 hours ago
Coordinateur Outillage / Tooling Coordinator
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…l'environnement pour qu'elle devienne un produit unique ou une expérience client exceptionnelle. Vos idées sont notre…

Amplifon

Client Care Coordinator

294 Cobequid Road, Suite 10, Lower Sackville, NS, B4C 4C5, Canada

Pay: Compensation: $19-$24/hour + incentive opportunities
Job type: Full-time
Posting language: English
Posted: Sep 25, 2026

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Original job description

Amp Up Your Career

We are seeking a Client Care Coordinator who is ready to join an organization that combines passion and performance to shape a better world. As a Global Top Employer 2026, Amplifon is a place where your expertise improves lives and accelerates your career.

In this role, you will manage the customer intake process, support clinical screenings, and drive store performance through effective schedule management. Reporting to the Senior Area Manager, you will act as the first point of contact for our customers, helping them rediscover all the emotions of sound.

Compensation: $19-$24/hour + incentive opportunities

Schedule: Monday-Friday, 8:30 am-5:00 pm

Benefits Offered:

Health & Financial: Extended Medical, Dental, and Vision Benefits, RRSP and DPSP with company match, Health Spending Account, Life Insurance, and annual reimbursement of membership dues/registration.
Work-life Balance: Generous vacation, paid holidays, and volunteer time off.
Well-being: Access to our Employee Assistance Program (EAP), providing support for you and your family.
Career Development: Access to Ampli-Academy, LinkedIn Learning, Coursera, team training, and tuition reimbursement.

Key Responsibilities:

Customer Journey Management

Manage the customer intake process and set appointment expectations to deliver a high-quality experience.
Coordinate, screen, and confirm appointments via phone and in-person engagement.
Support the Hearing Care Professional with hearing screenings and routine hearing aid repairs or troubleshooting.

Administration & Operations

Monitor inventory, assist with billing and invoicing, and manage walk-in inquiries.
Maintain the customer database to ensure data accuracy and compliance with healthcare privacy standards.
Drive appointments and store performance through proactive outbound calling to potential and existing customers.

Sales & Marketing Support

Partner with the clinical team to engage in marketing efforts, office promotions, and social media initiatives.
Prepare customer appointments and engage in the sale of hearing aid accessories.

Must-Have Qualifications:

High school diploma or equivalent.
2+ years of administrative experience, preferably in a medical setting.
2+ years of experience in a front desk or reception capacity.

Preferred Qualifications:

2+ years of appointment management experience.
Previous experience working within a healthcare setting.
Adaptable, detail-oriented, and self-motivated to help achieve revenue goals.
Proficiency in Microsoft Office and Windows.

Amplifon is the global leader in the hearing care retail market, empowering people to rediscover all the emotions of sound. With a presence in 25 countries and 20,300 employees worldwide, we are a team of diverse, innovative talent dedicated to improving lives through customer experience.

Amplifon Americas, headquartered in Minneapolis, MN, supports Amplifon Canada, Amplifon Hearing Health Care, GAES, and Miracle-Ear bridging retail and insurance industries to provide comprehensive hearing well-being across Canada, LATAM, and the United States.

Amplifon Canada leads the way in innovation and customer experience, helping millions with hearing loss. With over 130 clinics across Canada, we’ve developed a deep understanding of how to care for customer needs, and we take pride in having a positive impact on every customers quality of life.

Please note that AI tools may be used to assist in resume screening. All hiring decisions are made by our recruitment team.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.

#IND3

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More about this job

Responsibilities

The Client Care Coordinator manages the customer intake process, supports clinical screenings, and drives store performance through effective schedule management. They also handle administrative tasks such as billing, inventory monitoring, and supporting marketing and sales initiatives.

Requirements

Candidates must have a high school diploma or equivalent and at least 2 years of administrative experience, preferably in a medical setting. Additionally, 2 years of experience in a front desk or reception capacity is required.

Skills

Customer intake
Appointment management
Clinical screening support
Schedule management
Billing
Invoicing
Inventory monitoring
Data entry
Outbound calling
Customer service
Microsoft Office
Windows
Troubleshooting
Social media initiatives
Sales support

Benefits

Extended medical
Dental
Vision benefits
RRSP
DPSP
Health spending account
Life insurance
Membership dues reimbursement
Vacation
Paid holidays
Volunteer time off
Employee assistance program
Tuition reimbursement

Visa sponsorship

Not detected in the job text

Keywords

Client Care
Administrative
Healthcare
Customer Service
Reception
Appointment Management
Billing
Invoicing
Inventory Management
Hearing Care
Microsoft Office
Windows
Data Accuracy
Outbound Calling
Retail
Clinical Support
Hearing Aid
Customer Journey
Compliance
Privacy Standards

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