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Added 19 mins ago
Relief Condominium Manager
Del Property Management
ON
Keep front desk software systems current and fully functional
Added 19 mins ago
Front End - Cashier
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Innisfil, ON
Operate Customer Service Desk following all procedures for lottery sales, refunds, bottle returns and inquiries
Added 19 mins ago
Front End - Cashier
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
BC · West Vancouver, BC
Operate Customer Service Desk following all procedures for lottery sales, refunds, bottle returns and inquiries
Added 19 mins ago
Night Auditor
Northland Properties
Langley (District), BC · Langley, BC
…reports. They are required to work through the night shift on the front…
Added 19 mins ago
Guest Service Agent
Northland Properties
Langley (District), BC · Langley, BC
Completion of a two-year apprenticeship program in front desk operations or hotel management preferred
Added 19 mins ago
Guest Service Agent
Northland Properties
Edmonton, AB
Completion of a two-year apprenticeship program in front desk operations or hotel management preferred
Added 35 mins ago
Administrative Assistant
Primacorp Ventures Inc
Toronto, ON · North York, ON
Front Desk duties such as greeting visitors to the campus and directing them to the appropriate area
Added 50 mins ago
(CAN) General Merchandise Associate
Walmart Canada
Vaughan, ON
Contract
Covers assigned areas of the sales floor and assists with Front End coverage when required. Communicates with other associates to ensure floor coverage is maintained and customer needs are…
Added 50 mins ago
Health Resource Representative (Hybrid) - Casual Roster
Calgary Board of Education
Calgary, AB
Other
Added 50 mins ago
(CAN) General Merchandise Associate
Walmart Canada
Barrie, ON
Full-time
Covers assigned areas of the sales floor and assists with Front End coverage when required. Communicates with other associates to ensure floor coverage is maintained and customer needs are…
Added 50 mins ago
Receptionist
Doane Grant Thornton LLP
Mississauga, ON
Full-time
Serving as the first point of contact at reception, welcoming clients and colleagues while maintaining an organized and professional front desk environment
Added 50 mins ago
(CAN) General Merchandise Associate
Walmart Canada
Barrie, ON
Full-time
Covers assigned areas of the sales floor and assists with Front End coverage when required. Communicates with other associates to ensure floor coverage is maintained and customer needs are…
Added 50 mins ago
(CAN) General Merchandise Associate
Walmart Canada
Toronto, ON · Greater Toronto Area, Canada
Contract
Covers assigned areas of the sales floor and assists with Front End coverage when required. Communicates with other associates to ensure floor coverage is maintained and customer needs are…
Added 1 hour ago
Front Desk Receptionist
Club Atwater
Montreal, QC
Full-time
Maintain an organized and polished front desk environment
Added 1 hour ago
Planet Fitness - Member Services Representative - Part Time - Whitby North
Taymax Group
Whitby, ON
Part-time
Handle all front desk related activities including:
Added 1 hour ago
Planet Fitness - Member Services Representative - Part Time - Niagara Falls
Taymax Group
Niagara Falls, ON
Part-time
Handle all front desk related activities including:
Added 1 hour ago
Planet Fitness - Member Services Representative - Full Time - Whitby North
Taymax Group
Whitby, ON
Full-time
Handle all front desk related activities including:
Added 1 hour ago
Client Care Coordinator
Amplifon
Sherwood Park, AB
Full-time
2+ years of experience in a front desk or reception capacity.
Added 2 hours ago
Development & Community Engagement Coordinator
Jewish Federation of British Columbia (JFBC)
BC · West Vancouver, BC
Full-time
…Manager, Executive Administration and Operations for shared front-desk coverage, and alongside the Program Development & Advocacy Consultant, who leads program design, workplans, and…
Added 2 hours ago
Customer Service Associate
Kent Building Supplies
Port Hawkesbury, NS
Part-time
Answering front desk phone and directing calls
Added 2 hours ago
Reception Administrative Assistant
Town of Raymond
Raymond, AB
Full-time
Strong reception and front-desk skills, including Receptionist Duties and Phone Etiquette.
Added 2 hours ago
Patrol Guard
FirstService Residential Canada
Toronto, ON
Full-time
Follow up with daily documentation, daily occurrence log, incident reports and front desk software as required.
Added 2 hours ago
Experienced Medical Office Assistant
Verismo Health
Milton, ON
Full-time
Provide front desk support, scheduling, and patient communication
Added 2 hours ago
Associé(e) des services aux invités | Guest Services Associate
MasterBUILT Hotels Ltd.
Matagami, Quebec
Full-time
Added 2 hours ago
Associé(e) des services aux invités/Vérificateur(trice) de nuit | Guest Services Associate/Night Auditor
MasterBUILT Hotels Ltd.
Matagami, Quebec
Full-time
Operate the front desk equipment such as the reservation system, hotel switchboard, calcula

Amplifon

Client Care Coordinator

213-501 Bethel Drive, Sherwood Park, AB, T8H 0N2, Canada

Pay: Compensation: $19-$24/hour + incentive opportunities
Job type: Full-time
Posting language: English
Posted: Sep 21, 2026

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Original job description

Amp Up Your Career

We are seeking a Client Care Coordinator who is ready to join an organization that combines passion and performance to shape a better world. As a Global Top Employer 2026, Amplifon is a place where your expertise improves lives and accelerates your career.

In this role, you will manage the customer intake process, support clinical screenings, and drive store performance through effective schedule management. Reporting to the Senior Area Manager, you will act as the first point of contact for our customers, helping them rediscover all the emotions of sound.

Compensation: $19-$24/hour + incentive opportunities

Schedule: Monday-Friday, 8:30 am-5:00 pm

Benefits Offered:

Health & Financial: Extended Medical, Dental, and Vision Benefits, RRSP and DPSP with company match, Health Spending Account, Life Insurance, and annual reimbursement of membership dues/registration.
Work-life Balance: Generous vacation, paid holidays, and volunteer time off.
Well-being: Access to our Employee Assistance Program (EAP), providing support for you and your family.
Career Development: Access to Ampli-Academy, LinkedIn Learning, Coursera, team training, and tuition reimbursement.

Key Responsibilities:

Customer Journey Management

Manage the customer intake process and set appointment expectations to deliver a high-quality experience.
Coordinate, screen, and confirm appointments via phone and in-person engagement.
Support the Hearing Care Professional with hearing screenings and routine hearing aid repairs or troubleshooting.

Administration & Operations

Monitor inventory, assist with billing and invoicing, and manage walk-in inquiries.
Maintain the customer database to ensure data accuracy and compliance with healthcare privacy standards.
Drive appointments and store performance through proactive outbound calling to potential and existing customers.

Sales & Marketing Support

Partner with the clinical team to engage in marketing efforts, office promotions, and social media initiatives.
Prepare customer appointments and engage in the sale of hearing aid accessories.

Must-Have Qualifications:

High school diploma or equivalent.
2+ years of administrative experience, preferably in a medical setting.
2+ years of experience in a front desk or reception capacity.

Preferred Qualifications:

2+ years of appointment management experience.
Previous experience working within a healthcare setting.
Adaptable, detail-oriented, and self-motivated to help achieve revenue goals.
Proficiency in Microsoft Office and Windows.

Amplifon is the global leader in the hearing care retail market, empowering people to rediscover all the emotions of sound. With a presence in 25 countries and 20,300 employees worldwide, we are a team of diverse, innovative talent dedicated to improving lives through customer experience.

Amplifon Americas, headquartered in Minneapolis, MN, supports Amplifon Canada, Amplifon Hearing Health Care, GAES, and Miracle-Ear bridging retail and insurance industries to provide comprehensive hearing well-being across Canada, LATAM, and the United States.

Amplifon Canada leads the way in innovation and customer experience, helping millions with hearing loss. With over 130 clinics across Canada, we’ve developed a deep understanding of how to care for customer needs, and we take pride in having a positive impact on every customers quality of life.

Please note that AI tools may be used to assist in resume screening. All hiring decisions are made by our recruitment team.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.

#IND3

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More about this job

Responsibilities

The Client Care Coordinator manages the customer intake process, coordinates appointments, and supports clinical screenings to ensure a high-quality customer experience. They also handle administrative tasks such as billing, inventory monitoring, and proactive outbound calling to drive store performance.

Requirements

Candidates must have a high school diploma or equivalent along with at least two years of administrative and front desk experience. Proficiency in Microsoft Office and Windows is required, with preference given to those with experience in a healthcare setting.

Skills

Customer intake
Appointment management
Schedule management
Hearing screenings
Troubleshooting
Billing
Invoicing
Data entry
Outbound calling
Sales
Microsoft Office
Windows
Customer service
Administrative support
Reception

Benefits

Extended medical
Dental
Vision benefits
RRSP
DPSP
Health spending account
Life insurance
Annual reimbursement of membership dues
Vacation
Paid holidays
Volunteer time off
Employee assistance program
Tuition reimbursement

Visa sponsorship

Not detected in the job text

Keywords

Client Care
Customer Intake
Appointment Management
Hearing Care
Clinical Support
Administrative Support
Billing
Invoicing
Inventory Management
Outbound Calling
Sales
Microsoft Office
Windows
Healthcare
Reception
Customer Experience
Data Accuracy
Compliance
Social Media
Marketing

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