Customer Service and Logistics Manager

Join Amrize as a Customer Service and Logistics Manager and help construct what's next. If you're ready to put your skills to work on projects that matter - and build a career with a company that’s building North America - we want to hear from you!

ABOUT THE ROLE

The primary objective of the Customer Service & Logistics Manager (CSLM) is to build an effective team and form strategic alliances in order to operate the logistics function as a profit centre utilizing a professional, systematic, data driven approach to safety, dispatch operations (order fulfillment/truck utilization), rate setting, and contract management in East GTA and Simcoe.

WHAT YOU’LL ACCOMPLISH

• Achieve revenue (volume/share and price) objectives for assigned territory, including aggregate material activity, delivery services, fill importation, recycled materials, and other Amrize product lines.  
• Establish regular contact with major carriers to build win-win relationships, secure transportation services at or below market rates, and gather market intelligence.   Manage, coach, and develop Front End personnel to provide high levels of customer service in an effective, enjoyable, and fulfilling work environment.  
• Coordinate the maintenance and improvement of order entry, dispatch systems, and plant procedures to ensure on-time delivery and seamless communication.  
• Assist in formulating sales and marketing strategies for the assigned territory and lead the execution of action plans supporting annual Commercial Plans.  
• Understand customer needs to drive sales opportunities via Customer Account Plans, customer value chain analysis, and relationship management.  
• Track and monitor territory market activity, supply sources, aggregate haul logistics players, unit availability, and haul rates by unit type and geography.  
• Develop accurate sales forecasting and action plans based on sales backlog, market intelligence, and key economic/construction indicators.  
• Collaborate across product lines, Customer Service, Materials Performance, Sales, Operations, and Logistics teams to coordinate market activities and resolve customer complaints.
• Demonstrate a commitment to communicating, improving and adhering to health, safety and environmental policies in all work environments and areas. Promote a culture of safety and exhibit these behaviours.

WHAT WE’RE LOOKING FOR

• An undergraduate degree in business or engineering technology, or significant industry experience.  
• Prior work experience in the construction industry is preferred.  
• Experience with Microsoft Office, Google Suite, Jotform, and Qlik Sense.

Additional Requirements:

• Travel Requirements: 20%  
• Successful candidates must adhere to all safety protocols and proper use of Amrize approved Personal Protection Equipment ("PPE"), including but not limited to respirators. Employees that are required to wear respirators must be clean shaven where the respirator seal meets the face in order to pass the qualitative and quantitative fit tests.

WHAT WE OFFER

• Flexible Health & Dental benefits coverage for you and your dependents, effective day one.
• A generous Pension Plan designed to support you through various stages of your career and life.
• Access to voluntary programs like RRSP and TFSA for future financial planning.
• Healthy Living support through an Employee and Family Assistance Program (EFAP), offering confidential assistance for work, health, or life challenges.
• Easy access to mental health and well-being support.
• Service recognition awards to celebrate your contributions.
• Perks & discounts on a variety of products and services.
• Access to online learning platforms, financial educational assistance, and a culture that fosters career growth and opportunities.
• Financial support for new parents beyond statutory benefits.
• An inclusive and welcoming environment where everyone can be themselves.
• A collaborative work culture in a supportive and team-oriented work environment
• Company-provided personal protective equipment ensuring your safety and comfort on the job.

This posting is for an existing vacancy at Amrize Canada Inc.