Customer Value Center Representative
- Laval, QC, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Experience
- Work Experience: 1 to 3 years of experience in Customer service positions or in direct sales.
- Posting language
- English
- Posted
Original job description
Join Amrize as a Customer Value Center Representative and help construct what's next. If you're ready to put your skills to work on projects that matter - and build a career with a company that’s building North America - we want to hear from you!
About The Role
Responsible for ensuring that our customers receive timely and appropriate customer service from order taking and fulfillment to proactive value selling. Maintaining a strong working relationship and open communication with customers, truck vendors, sales team, logistics/distribution team and plant operations personnel is key in that role. The incumbent will manage the day-to-day contact with the contract truck vendors to schedule/arrange delivery for customer orders.
What You’ll Accomplish
About The Role
Responsible for ensuring that our customers receive timely and appropriate customer service from order taking and fulfillment to proactive value selling. Maintaining a strong working relationship and open communication with customers, truck vendors, sales team, logistics/distribution team and plant operations personnel is key in that role. The incumbent will manage the day-to-day contact with the contract truck vendors to schedule/arrange delivery for customer orders.
What You’ll Accomplish
- Responsible for the order taking & order fulfillment processing for pick up or delivery (including assignment of carriers, as applicable).
- Main point of contact for carriers, taking care of pro-active daily calls with carriers and maintaining relationships.
- Meet and exceed customer expectations in compliance with policies, practices, and procedures.
- Respond timely to customer or carrier complaints with appropriate follow up, including escalation as required.
- Monitor carrier performance and identify patterns for optimization potential.
- Maintain real-time traffic information and stay abreast of weather forecasts.
- Responsible for utilizing and managing inventory and allocation, including selection of supply.
- Responsible for inputting manual bills of lading.
- Collaborate with sales team, logistics team, carriers and customers.
- Demonstrate a commitment to communicating, improving and adhering to health, safety and environmental policies in all work environments and areas. Promote a culture of safety and exhibit these behaviours
- Education: University degree or equivalent experience.
- Field of Study Preferred: Business, administration, marketing.
- Work Experience: 1 to 3 years of experience in Customer service positions or in direct sales.
- Technical Skills: Strong computer literacy, including SAP, Microsoft and Google suite offerings, an asset
- Bilingualism in French and English (written and spoken) is required, as the incumbent must regularly communicate with clients, suppliers, and team members outside Quebec.
- Understanding of building materials industry and product knowledge (asset).
- Strong written and verbal communication skills with a high degree of accuracy.
- Skills in problem solving, decision making, and multi-tasking.
- Ability to maintain composure and a positive attitude in difficult situations.
- Strong time and self-management skills to prioritize customer calls and tasks.
- Successful candidates must adhere to all safety protocols and proper use of Amrize approved Personal Protection Equipment ("PPE"), including but not limited to respirators. Employees that are required to wear respirators must be clean shaven where the respirator seal meets the face in order to pass the qualitative and quantitative fit tests.
- Flexible Health & Dental benefits coverage for you and your dependents.
- A generous Pension Plan designed to support you through various stages of your career and life.
- Access to voluntary programs like RRSP and TFSA for future financial planning.
- Healthy Living support through an Employee and Family Assistance Program (EFAP), offering confidential assistance for work, health, or life challenges.
- Easy access to mental health and well-being support.
- Service recognition awards to celebrate your contributions.
- Perks & discounts on a variety of products and services.
- Access to online learning platforms, financial educational assistance, and a culture that fosters career growth and opportunities.
- Financial support for new parents beyond statutory benefits.
- An inclusive and welcoming environment where everyone can be themselves.
- A collaborative work culture in a supportive and team-oriented work environment
- Company-provided personal protective equipment ensuring your safety and comfort on the job.
More about this job
Responsibilities
Process customer orders for pickup or delivery, coordinate carriers and deliveries, and manage inventory and supply allocation. Maintain strong communication with customers, carriers, sales, logistics, and plant teams while addressing complaints, monitoring carrier performance, and following safety and environmental policies.
Requirements
The role requires a university degree or equivalent experience, with business, administration, or marketing preferred, and 1 to 3 years of customer service or direct sales experience. French and English fluency, strong computer literacy, communication and problem-solving skills, and the ability to manage competing priorities are required; building materials knowledge and SAP experience are assets.
Skills
- Customer Service
- Order Processing
- Order Fulfillment
- Carrier Coordination
- Proactive Selling
- Inventory Management
- Allocation Management
- Problem Solving
- Decision Making
- Multitasking
- Written Communication
- Verbal Communication
- Time Management
- Self-Management
- SAP
Benefits
- Health and Dental Benefits
- Pension Plan
- RRSP and TFSA Programs
- Employee and Family Assistance Program
- Mental Health and Well-Being Support
- Service Recognition Awards
- Product and Service Discounts
- Online Learning Platforms
- Financial Educational Assistance
- Financial Support for New Parents
- Personal Protective Equipment
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Logistics
- Sales
- Transportation
Keywords
- Customer Service
- Direct Sales
- Order Taking
- Order Fulfillment
- Carrier Assignment
- Delivery Scheduling
- Contract Truck Vendors
- Carrier Performance
- Inventory Management
- Allocation Management
- Supply Selection
- Bills Of Lading
- SAP
- Microsoft Suite
- Google Suite
- Building Materials
- Logistics
- Distribution
- Plant Operations
- French
- English
- Health And Safety
- Environmental Policies
- Personal Protective Equipment
- Respirator Fit Testing