IT Specialist

Knowledge and Skill Requirements  

• 2-5 years of experience supporting Microsoft Windows environments and end-user technologies. 

• Strong troubleshooting skills across computer hardware, software, networking, and business applications. 

• Experience with Microsoft Active Directory, Group Policy, Microsoft 365, endpoint management, and device deployment. 
• Working knowledge of network engineering principles including basic cabling, TCP/IP, DNS and DHCP. Cisco switch/router experience is a plus      

• Experience supporting printers, scanners, mobile devices, conference-room technology, and shared devices. 

• Understanding of cybersecurity principles, endpoint security, access management, and incident reporting. 

• Strong customer service, communication, organization, documentation, and problem-solving skills. 

• Ability to prioritize work based on safety, production, security, and business impact. 

• Ability to work independently while collaborating effectively with local and remote teams. 

• Experience in a manufacturing or industrial environment is preferred. Occasional travel, after-hours support, and on-call participation may be required. 

Principal Accountabilities:

• Service as the local IT contact, providing front-line support for plant and office users, PCs, mobile devices, printers, scanners, tablets, kiosks, conference-room technology, and business applications. 

• Diagnose and resolve hardware, software, network, and connectivity issues; own incidents and service requests through resolution or confirmed handoff. 

• Prioritize and communicate issues, escalating as needed to the appropriate IT team or vendor. 

• Support local infrastructure and shop-floor technology in coordination with Infrastructure, Cybersecurity, and Application teams.

• Deploy, configure, maintain, inventory, refresh, recover, and securely dispose of end-user devices and other IT-controlled assets. 

• Ensure systems and devices comply with company security, patching, configuration, and technology standards. 

• Maintain accurate site documentation, diagrams, support procedures, knowledge articles, and recovery information. 

• Participate in projects, upgrades, plant shutdowns, maintenance windows, equipment moves, and technology deployments. 

• Identify recurring issues and recommend secure, simple, supportable improvements through standardization, automation, and self-service. 

• Build trusted business relationships, represent the IT organization professionally, and follow all plant safety and PPE requirements. 

Educational Requirements

• Associate's degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent professional experience. 
• Relevant Microsoft, CompTIA, Cisco, ITIL, or equivalent industry certifications are preferred.