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Added 7 mins ago
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Supervisor, Environmental Services - Environmental Services - Regular Part-Time 2026-18997 (2026-18997)
Sunnybrook
Toronto, ON
- Part-time
The successful applicant will report to the Manager of Environmental Services and be responsible for day-to-day operations in the department. This individual ensures a clean, aseptic, and…
Added 7 mins ago
PA
Sales Manager
PAL Airlines
Sept-Îles, QC
- Full-time
…Canada. Offering scheduled flights, air charter and air cargo service, PAL Airlines has earned a global reputation for safety, service, and…
Added 7 mins ago
RI
Pest Control Technician
Rentokil Initial
Burlington, ON
- $43,000 to $45,000 CAD / year
- Full-time
…Rentokil Terminix has earned a reputation in Canada for full service pest solutions delivered through cutting edge technology and uncompromising quality. We support our self-motivated…
Added 8 mins ago
RI
Pest Control Technician
Rentokil Initial
Hamilton, ON
- $43,000 to $45,000 CAD / year
- Full-time
…Rentokil Terminix has earned a reputation in Canada for full service pest solutions delivered through cutting edge technology and uncompromising quality. We support our self-motivated…
Added 8 mins ago
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(CAN) Pharmacy Assistant
Walmart
Belleville, ON
- Part-time
…team player. They are a key member in the delivery of superior customer…
Added 8 mins ago
Regional Sales Manager
Systemair
Mississauga, ON
…and influencers, and end-user customers. As a regional sales manager (RSM), you will facilitate and manage the sales growth of Temspec Vertical stack fan coil units and Temspec unit…
Added 8 mins ago
Systems Analyst
F12.net
Victoria, BC
The Position: Reporting to the Manager, Service Delivery – Our Systems Analyst is always available to resolve our client’s technical issues in person and remotely. As the System Analyst,…
Added 8 mins ago
London - 310T Truck & Coach Technician (Truck Mechanic)
Human Resources
London, ON · St. Thomas, ON
…skills, will ensure reliable fleet performance and exceptional service throughout the London…
Added 8 mins ago
BF
Class A/B Gas Fitter
Borealis Fuels & Logistics
Williams Lake, BC
- Full-time
Borealis is looking to add a motivated individual to the team to maintain the quality of service offered to our customers. Borealis' primary objective is to offer the best full-fuel service…
Added 8 mins ago
AE
Customer Onboarding Manager
American Express Global Business Travel
Canada
- Full-time
As a project manager, you’ll collaborate with cross-functional partners around the world to lead projects from start to finish. This includes estimating workloads, planning steps, assigning…
Added 8 mins ago
TS
Store Associate
The Salvation Army Canada and Bermuda Territory
Sackville, NB
- Part-time
…necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging…
Added 23 mins ago
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Renewable Energy Asset Manager
Natural Forces
Halifax, NS
- Full-time
Act as the owner's representative for operations and maintenance agreements, service contracts, and third-party support arrangements.
Added 23 mins ago
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Business Development Manager
CAE
Ottawa, ON
- Full-time
Our Customer Service & Sales team is at the forefront of delivering excellence. By managing relationships, leading proactive solutions, and elevating the client experience, every…
Added 23 mins ago
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Mortgage Specialist
BMO
Calgary, AB · GLENMO
- Full-time
Delivers exceptional customer service that builds trust through expertise, responsive service, and support.
Added 23 mins ago
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Mortgage Specialist
BMO
Ajax, ON
- Full-time
Delivers exceptional customer service that builds trust through expertise, responsive service, and support.
Added 37 mins ago
BL
Office Services Assistant
BC Legal Management Association
Vancouver, BC
- Other
Friendly, professional communication and strong customer service skills.
Added 37 mins ago
ME
Assistant General Manager
MBS Equipment Company Canada
Burnaby, BC
- Full-time
The Assistant General Manager plays a key leadership role in supporting the General Manager with the overall operations of Western Canada. This position is responsible for fostering strong…
Added 37 mins ago
A
Store Manager (temporary)
Ardene
Ottawa, ON · Kanata, ON
- Full-time
The temporary Store Manager works with the District Supervisor to oversee all store operations, as well as plan & execute strategies to drive sales and profitability. The Store Manager is…
Added 37 mins ago
BI
Customer Service Representative
BEHLEN Industries LP
Brandon, MB
- Full-time
Reporting to the Customer Service Manager, our Customer Service Representative is knowledgeable about AG Products as well as pre-engineered steel building systems; supporting and working…
Added 37 mins ago
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VIE - Asset Manager - Canada (M/F)
Neoen
Toronto, ON
- Full-time
In his/her role, the Asset Manager will report to the Regional Head of Asset Management, Americas, and be working with the Canadian development, legal and finance managers, as well as…
Added 37 mins ago
N
VIE - Asset Manager - Canada (M/F)
Neoen
Calgary, AB
- Full-time
In his/her role, the Asset Manager will report to the Regional Head of Asset Management, Americas, and be working with the Canadian development, legal and finance managers, as well as…
Added 38 mins ago
GO
Access Management Analyst
Government of New Brunswick
NB · NB, Canada
- Full-time
Service New Brunswick is seeking an individual to join the Health Application Services Branch within the Technology Services Division as Access Management Analyst.
Added 53 mins ago
FC
Group, Administrator III
First Canadian Financial Group
Edmonton, AB
- Full-time
Effectively uses a Customer Relationship Management system to track and respond to written and telephone inquiries from plan administrators and clients within established service standards.
Added 53 mins ago
FC
Manager, Group Administration
First Canadian Financial Group
Edmonton, AB
- Full-time
First Canadian Group Benefits is growing nationally, and we're investing in the people, technology and capabilities that will support our next stage of growth.
Added 53 mins ago
TI
Sr. Calibration Technician
Transcat, Inc.
Burlington, ON
- Other
Elite interpersonal and customer service skills

Amynta Group

Bilingual CX Specialist

Thornhill, ON, Canada
Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Experience: 3–5 years of experience in a customer-facing role, preferably in insurance, healthcare, financial services, or a high-volume customer service environment.
Posting language: English
Posted: Nov 2, 2026

Original job description

We’re thrilled that you are interested in joining us here at the Amynta Group!

Reporting to the Manager, Customer Experience, the Customer Experience Specialist provides customer service and support to dealerships, contract holders, the National Sales Team, and internal departments.

This role involves responding to phone and email inquiries, helping dealerships with sales transactions, resolving customer issues, and coordinating with internal teams to ensure requests are handled accurately and on time.

Position Responsibilities

Provide excellent customer service and support to external customers and internal teams.
Respond to phone and email inquiries from dealerships, contract holders, and the sales team.
Manage customer inquiries and service requests from start to finish, including investigating issues, coordinating with other departments, and providing timely updates.
Support the sales team by coordinating in-field support when needed.
Answer dealership questions about products, contracts, and sales transactions.
Help resolve system and transaction issues, escalating more complex matters to the appropriate team.
Work with Marketing and the Distribution Centre to prepare and ship sales supplies and promotional materials.
Maintain a strong understanding of Sym-Tech products and services.
Meet monthly performance and quality targets for calls, emails, and case management.
Accurately record customer interactions, actions taken, and required follow-ups in the CRM and other business systems.
Work with Accounting to ensure cancellations, refunds, and adjustments are processed accurately.
Assist with additional tasks and projects as required by Management.
Work overtime when required to meet business needs.

Minimum Qualifications & Competencies

3–5 years of experience in a customer-facing role, preferably in insurance, healthcare, financial services, or a high-volume customer service environment.
Fluency in both French and English, with strong written and verbal communication skills.
Experience managing customer inquiries, service requests, claims, or escalations from start to finish is an asset.
Proficiency in Microsoft Office and the ability to learn CRM and other business systems quickly.
Strong customer service skills, including active listening, empathy, and the ability to explain information clearly.
Ability to remain calm, professional, and helpful when handling challenging customer situations.
Strong communication skills and the ability to build positive relationships with customers, dealerships, and internal teams.
Ability to identify customer needs, follow through on commitments, and provide timely updates.
Strong organizational and problem-solving skills, with the ability to manage competing priorities in a fast-paced environment.
Ability to adapt to changing priorities and business needs.
Ability to work independently, use sound judgment, and resolve issues with minimal supervision.
A collaborative and resourceful team player who works well with others.

The Amynta Group (the “Company”) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any ground of discrimination protected by applicable human rights legislation. The information collected is solely used to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Applicants with disabilities may be entitled to reasonable accommodation throughout the recruitment process in accordance with applicable human rights and accessibility legislation. A reasonable accommodation is an adjustment to processes, procedures, methods of conveying information and/or the physical environment, which may include the provision of additional support, in order to remove barriers a candidate may face during recruitment such that each candidate has an equal employment opportunity. The Company will accommodate a candidate to the point of undue hardship. Please inform the Company's personnel representative if you require any accommodation in the application process.

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More about this job

Responsibilities

The Customer Experience Specialist provides support to dealerships and internal teams by managing inquiries, resolving service issues, and coordinating sales transactions. They are responsible for maintaining accurate records in the CRM and collaborating with various departments to ensure timely service delivery.

Requirements

Candidates must have 3–5 years of experience in a customer-facing role and be fluent in both French and English. Proficiency in Microsoft Office and the ability to manage complex service requests from start to finish are essential for this position.

Skills

Customer Service
Bilingual
Communication
CRM
Problem Solving
Active Listening
Microsoft Office
Relationship Building
Conflict Resolution
Time Management
Organizational Skills
Data Entry
Sales Support
Attention To Detail

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Bilingual
CRM
Sales Support
Insurance
Financial Services
Customer Support
Case Management
Transaction Processing
Stakeholder Management
Data Accuracy
Performance Targets
Quality Assurance
Marketing Coordination
Distribution
Accounting Support
Conflict Resolution
Active Listening
Microsoft Office Suite
Professionalism

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