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Added 2 mins ago
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Claims Representative I, Auto
Co-operators
Calgary, AB · Moncton, NB · Guelph, ON · Hamilton, ON · London, ON · Mississauga, ON · Ottawa, ON · Toronto, ON · North York, ON
- Full-time
As the Claims Representative I, Auto, you will investigate, negotiate and settle service claims for the organization. You will contribute to the organization’s client service culture…
Added 2 mins ago
F
Webber - Seasonal Traffic Control Technician - Gormley - Infrastructure Management
Ferrovial
Richmond Hill, ON · ON · CAN - Webber - Infra - York
- Full-time
…and quality while solving complex project challenges using field experience, innovative construction methods and BIM technology. As a subsidiary of Ferrovial, Webber has access to a global…
Added 2 mins ago
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Webber - Operations Manager - Infrastructure Management
Ferrovial
ON · CAN - Webber - Infra - Niagara
- Full-time
…and quality while solving complex project challenges using field experience, innovative construction methods and BIM technology. As a subsidiary of Ferrovial, Webber has access to a global…
Added 2 mins ago
Property Field Appraisal Specialist
Gore Mutual Insurance
Cambridge, ON
The Property Field Appraisal Specialist plays a crucial role in the claims department, overseeing the assessment, estimation, and bid/tender process for large losses. This role involves…
Added 2 mins ago
T&
Senior Project Leader
Turner & Townsend
Ottawa, ON
- Full-time
As the Executive Project Director, you will provide executive-level project leadership and act as the owner's representative for a significant capital project. You will oversee governance,…
Added 2 mins ago
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Director, Project Development (Quebec & Atlantic Canada)
Corix
Montreal, QC
- Other
…Development and based in Montreal, this role serves as Corix’s senior representative in the province: our eyes and ears in the market, our ambassador, and a bridge between our established…
Added 2 mins ago
ML
Technical Services Representative
Maple Leaf Foods Inc
New Hamburg, ON
- $71,000 to $103,000 CAD / year
- Part-time
The Technical Services Representative provides on-farm technical support to broiler producers within RWA/Organic programs, driving flock health, performance, and continuous improvement.…
Added 17 mins ago
Technical Sales Representative - Channel Sales
Vertiv
Mississauga, ON
…deals, preparing submittals, order execution, general sales support; conducting regular in-field customer…
Added 17 mins ago
Inside Sales Representative - Power
Vertiv
Mississauga, ON
…Greater Toronto and Southwest Ontario market. The Inside Sales Representative is responsible for supporting the sales team in assisting customers through the entire sales cycle. The role…
Added 17 mins ago
WG
Outside Sales Representative – Lower Mainland, BC
Wagonmaster Group
Richmond, BC
- Full-time
We are looking for a Business Developer to grow a territory throughout the Lower Mainland. This is a field-based, new-business sales role for someone who knows how to prospect, approach…
Added 17 mins ago
II
Business Development Manager
i3 International
Richmond Hill, ON
- Full-time
…partner network and a collaborative, family-oriented culture support i3’s work with clients, including Fortune 500 organizations across North America and…
Added 17 mins ago
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Sales Development Representative - Outbound B2B
YuJa
Toronto, ON · North York, ON
- $60,000 to $70,000 CAD / year
- Full-time
This is an expansion role designed to support the continued growth and scaling of our Sales Development team. Our Sales Development team members are at the forefront of our growth,…
Added 32 mins ago
CO
Customer Service Representative (Switchboard)
City of Belleville
Belleville, ON
- $30.22 to $34.73 CAD / hour
- Temporary
…People & Corporate Services Department as a Customer Service Representative (Switchboard).Position Type: Temporary Full Time (anticipated to December 31,…
Added 32 mins ago
CF
Business Development Representative
Classic Fire + Life Safety
Amaranth, ON
- Full-time
The Business Development Representative is responsible for generating new inspection growth and expanding the company’s recurring service portfolio. This role focuses on identifying new…
Added 32 mins ago
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Personal Finance Advisor
Desjardins
Lorrainville, QC · Montreal, QC · Notre-Dame-du-Nord, QC · Témiscaming, QC · Caisse Desjardins du Témiscamingue
- Full-time
Stay up-to-date on the financial services industry, market trends and best practices in your field
Added 32 mins ago
EF
Part-Time Sales & Merchandising Representative for Maple Leaf - South Shore
Encore Field Marketing Solutions Inc.
Longueuil, QC · QC, Longueuil, CA-QC
- Part-time
At Encore, we possess the expertise in field sales to ensure our clients are successful in their most critical market channels. Going deep with few...being nimble and responsive for us is…
Added 32 mins ago
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Summer Intern 2027 - Global Retirement Marketing
Manulife
Toronto, ON
- Full-time
Support quarterly engagement campaigns and mailings
Added 32 mins ago
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Business Development Representative
Klipboard
Oakville, ON
- Full-time
Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are…
Added 47 mins ago
BC
Inside Sales Representative
Bunzl Canada
Calgary, AB
- Full-time
We are seeking a dynamic and results-driven Inside Sales Representative to drive revenue and margin growth by expanding share-of-wallet within existing accounts and identifying…
Added 1 hour ago
210 - BROOKSIDE CC/SA/EDP - MOBILE ECE
Family Day Care Services
Toronto, ON
Demonstrate empathy, sensitivity and support to the family unit
Added 1 hour ago
PS
Director of Sales And Business Development
People Store Staffing
Vaughan, ON
- Full-time
Travel throughout North America to meet customers and representatives, support field sales, and attend industry events.
Added 1 hour ago
BB
Représentant(e) des services techniques à domicile (Temps plein) / Field Technical Service Representative (Full Time)
Best Buy Canada
Montreal, QC
- Full-time
You’ll love it here! We are hiring immediately for a field technical service representative, which at Best Buy we call a field service agent.
Added 1 hour ago
CF
Business Development Representative
Classic Fire + Life Safety
Guelph, ON
- Full-time
The Business Development Representative is responsible for generating new inspection growth and expanding the company’s recurring service portfolio. This role focuses on identifying new…
Added 1 hour ago
PC
Member Experience Representative
Provincial Credit Union
PE · PEI, Prince Edward Island
- Full-time
As a Member Experience Representative, you will be the first point of contact for members and prospective members, providing friendly, knowledgeable support across our digital channels.…
Added 1 hour ago
AG
Bilingual CX Specialist
Amynta Group
Thornhill, ON · Toronto, ON
- Full-time
Support the sales team by coordinating in-field support when needed.

Amynta Group

Bilingual CX Specialist

Thornhill, ON, Canada
Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Experience: 3–5 years of experience in a customer-facing role, preferably in insurance, healthcare, financial services, or a high-volume customer service environment.
Posting language: English
Posted: Nov 2, 2026

Original job description

We’re thrilled that you are interested in joining us here at the Amynta Group!

Reporting to the Manager, Customer Experience, the Customer Experience Specialist provides customer service and support to dealerships, contract holders, the National Sales Team, and internal departments.

This role involves responding to phone and email inquiries, helping dealerships with sales transactions, resolving customer issues, and coordinating with internal teams to ensure requests are handled accurately and on time.

Position Responsibilities

Provide excellent customer service and support to external customers and internal teams.
Respond to phone and email inquiries from dealerships, contract holders, and the sales team.
Manage customer inquiries and service requests from start to finish, including investigating issues, coordinating with other departments, and providing timely updates.
Support the sales team by coordinating in-field support when needed.
Answer dealership questions about products, contracts, and sales transactions.
Help resolve system and transaction issues, escalating more complex matters to the appropriate team.
Work with Marketing and the Distribution Centre to prepare and ship sales supplies and promotional materials.
Maintain a strong understanding of Sym-Tech products and services.
Meet monthly performance and quality targets for calls, emails, and case management.
Accurately record customer interactions, actions taken, and required follow-ups in the CRM and other business systems.
Work with Accounting to ensure cancellations, refunds, and adjustments are processed accurately.
Assist with additional tasks and projects as required by Management.
Work overtime when required to meet business needs.

Minimum Qualifications & Competencies

3–5 years of experience in a customer-facing role, preferably in insurance, healthcare, financial services, or a high-volume customer service environment.
Fluency in both French and English, with strong written and verbal communication skills.
Experience managing customer inquiries, service requests, claims, or escalations from start to finish is an asset.
Proficiency in Microsoft Office and the ability to learn CRM and other business systems quickly.
Strong customer service skills, including active listening, empathy, and the ability to explain information clearly.
Ability to remain calm, professional, and helpful when handling challenging customer situations.
Strong communication skills and the ability to build positive relationships with customers, dealerships, and internal teams.
Ability to identify customer needs, follow through on commitments, and provide timely updates.
Strong organizational and problem-solving skills, with the ability to manage competing priorities in a fast-paced environment.
Ability to adapt to changing priorities and business needs.
Ability to work independently, use sound judgment, and resolve issues with minimal supervision.
A collaborative and resourceful team player who works well with others.

The Amynta Group (the “Company”) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any ground of discrimination protected by applicable human rights legislation. The information collected is solely used to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Applicants with disabilities may be entitled to reasonable accommodation throughout the recruitment process in accordance with applicable human rights and accessibility legislation. A reasonable accommodation is an adjustment to processes, procedures, methods of conveying information and/or the physical environment, which may include the provision of additional support, in order to remove barriers a candidate may face during recruitment such that each candidate has an equal employment opportunity. The Company will accommodate a candidate to the point of undue hardship. Please inform the Company's personnel representative if you require any accommodation in the application process.

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More about this job

Responsibilities

The Customer Experience Specialist provides support to dealerships and internal teams by managing inquiries, resolving service issues, and coordinating sales transactions. They are responsible for maintaining accurate records in the CRM and collaborating with various departments to ensure timely service delivery.

Requirements

Candidates must have 3–5 years of experience in a customer-facing role and be fluent in both French and English. Proficiency in Microsoft Office and the ability to manage complex service requests from start to finish are essential for this position.

Skills

Customer Service
Bilingual
Communication
CRM
Problem Solving
Active Listening
Microsoft Office
Relationship Building
Conflict Resolution
Time Management
Organizational Skills
Data Entry
Sales Support
Attention To Detail

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Bilingual
CRM
Sales Support
Insurance
Financial Services
Customer Support
Case Management
Transaction Processing
Stakeholder Management
Data Accuracy
Performance Targets
Quality Assurance
Marketing Coordination
Distribution
Accounting Support
Conflict Resolution
Active Listening
Microsoft Office Suite
Professionalism

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