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Added 5 mins ago
FB
Warehouse Associate
Foundation Building Materials
Calgary, AB
- Other
…development. By combining scale, specialty expertise, and a customer-first mindset, we deliver high-quality products and services to contractors, builders, and project teams across diverse…
Added 5 mins ago
F
Webber - Operations Manager - Infrastructure Management
Ferrovial
ON · CAN - Webber - Infra - Niagara
- Full-time
· Collaborate with the Contract Manager to provide structure, support, administrative systems and methodologies to meet contract obligations in relation to quality, safety, environmental…
Added 5 mins ago
OR
Wireless Sales Associate - 3040 Kamloops
OSL Retail Services Inc
Kamloops, BC
- Other
Strong support from your Store Manager and District Manager every step of the way
Added 5 mins ago
Property Field Appraisal Specialist
Gore Mutual Insurance
Cambridge, ON
…deviations, tracks vendor trends, and reports issues to the Vendor Manager. Participation in large loss committee meetings may be required to provide valuable insights on industry/market…
Added 5 mins ago
SP
Resident Manager
Sifton Properties Limited
London, ON
- Full-time
The Resident Manager is responsible for the daily operations of the building to which they are assigned, ensuring residents receive consistent, exceptional customer service in keeping with…
Added 5 mins ago
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Contracts Specialist
MDA
Sainte-Anne-de-Bellevue, QC
- Full-time
…experts has the knowledge and know-how to turn an audacious customer vision into an achievable mission – bringing to bear a one-of-a-kind mix of experience, engineering excellence and…
Added 5 mins ago
MO
Safety Compliance Officer
Municipality of Chatham-Kent
Chatham-Kent, ON · Chatham, ON
- Full-time
Provide health and safety support to departments across the organization, working with supervisors and employees to promote safe work practices and compliance with legislative and corporate…
Added 5 mins ago
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Aircraft Serviceman
Cargojet
Hamilton, ON
- Full-time
Under the general direction of the Manager, Facility Maintenance & Aircraft Servicing and or Duty Managers the successful applicant will assist with the grooming and maintenance of…
Added 5 mins ago
Reliability Maintenance Manager
Smurfit Westrock
Guelph, ON
The Reliability Manager is responsible for providing expertise and leadership to the service and maintenance staff while ensuring the safe maintenance, repair or replacement of Smurfit…
Added 5 mins ago
Maintenance Millwright 433A
Smurfit Westrock
Toronto, ON
…Shifts rotate weekly. The position reports to the Maintenance Manager. Starting wage for a certified Millwright is $44.37. Shift premiums for…
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Assistant Manager, Food Services, ETS
Havergal
Montreal, QC
- Full-time
Support the team during peak periods to optimize customer service.
Added 5 mins ago
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Customer Success Manager
Skydio
Remote, Canada
- Full-time
- Remote
We are looking for a motivated Customer Success Manager with a deep sense of ownership to lead and drive all aspects of implementation, usage and adoption, retention and expansion of our…
Added 5 mins ago
S
Legal Counsel
Solink
Remote, Canada
- $116,659 to $170,000 CAD / year
- Full-time
- Remote
Act as the first point of contact for Sales on routine contract questions and customer redlines.
Added 5 mins ago
Senior Product Manager, Serverless Compute
Amazon
Vancouver, BC
Amazon Web Services (AWS) is looking for a Senior Product Manager to join our Serverless Compute team. Our team owns the products that make it radically easier for builders to build…
Added 5 mins ago
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Social Media Content Specialist
Techo-Bloc
Longueuil, QC · Saint-Hubert, Québec
- Full-time
Identify sensitive comments or customer questions and collaborate with the appropriate internal teams when needed.
Added 5 mins ago
GD
DYNAMITE - Operations Associate PT - Southgate Centre
Groupe Dynamite, Inc Garage
AB · Edmonton, Alberta
- Part-time
Reporting to the Store Manager, your main focus as Operations Associate is to provide support to the team to maximize company sales and profitability by maintaining stockroom organization…
Added 5 mins ago
GD
GARAGE - Sales Assistant Manager - CF Champlain Mall
Groupe Dynamite, Inc Garage
Dieppe, NB
- Full-time
Reporting to the Store Manager, your main focus as Sales Assistant Manager is to assist the Store Manager by providing leadership that optimizes sales results, with specific ownership of…
Added 5 mins ago
RB
Account Sales Manager
Red Bull
Grande Prairie, AB
- Full-time
Reporting to the District Sales Manager, the Account Sales Manager's (ASM) primary function is to perform outside sales of product inventory while driving an assigned route of accounts. You…
Added 5 mins ago
W
Commis d’entrepôt/Chauffeur
Westlake
Sherbrooke, QC · Distribution - Sherbrooke
- Full-time
Community Relations - We support and encourage our employees to volunteer their time and efforts in worthwhile causes and donate funds to assist various charitable groups.
Added 5 mins ago
IB
e-Commerce Coordinator
Indigo Books & Music
Toronto, ON
- $50,000 to $55,000 CAD / year
- Full-time
Monitor eCommerce KPIs and provide analytics and reporting support for assigned areas (internal search, campaigns, promotions, etc.), flagging variances in site performance or customer…
Added 5 mins ago
E
Assistant General Manager, Toronto
Equinox
Toronto, ON
- $70,000 to $78,000 CAD / year
- Full-time
The Assistant General Manager will help ensure the smooth and efficient operational procedures within all departments enabling the Equinox club to provide the highest level of customer…
Added 5 mins ago
Dartmouth- Welder
Human Resources
Dartmouth, NS
Always Providing exceptional customer service and communicating with management and maintenance staff at each location.
Added 5 mins ago
CO
26-171 Deputy Director of Finance (RFT)
City of Maple Ridge
Maple Ridge, BC
- Full-time
The Deputy Director leads and manages the City’s accounting, and payroll functions, providing direct supervision to the Manager of Accounting and Senior Payroll Coordinator. The position…
Added 5 mins ago
AT
Office Clerk - Fixed Term
Armour Transportation Systems
Winsloe, PE · South Winsloe, PE
- Full-time
Respond promptly to customer tracing requests
Added 5 mins ago
R
Senior Sales Manager
RocketRez
Canada
- Full-time
Reports to: VP of Revenue & Customer Operations

Amynta Group

Bilingual CX Specialist

Thornhill, ON, Canada
Toronto, ON, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Experience: 3–5 years of experience in a customer-facing role, preferably in insurance, healthcare, financial services, or a high-volume customer service environment.
Posting language: English
Posted: Nov 2, 2026

Original job description

We’re thrilled that you are interested in joining us here at the Amynta Group!

Reporting to the Manager, Customer Experience, the Customer Experience Specialist provides customer service and support to dealerships, contract holders, the National Sales Team, and internal departments.

This role involves responding to phone and email inquiries, helping dealerships with sales transactions, resolving customer issues, and coordinating with internal teams to ensure requests are handled accurately and on time.

Position Responsibilities

Provide excellent customer service and support to external customers and internal teams.
Respond to phone and email inquiries from dealerships, contract holders, and the sales team.
Manage customer inquiries and service requests from start to finish, including investigating issues, coordinating with other departments, and providing timely updates.
Support the sales team by coordinating in-field support when needed.
Answer dealership questions about products, contracts, and sales transactions.
Help resolve system and transaction issues, escalating more complex matters to the appropriate team.
Work with Marketing and the Distribution Centre to prepare and ship sales supplies and promotional materials.
Maintain a strong understanding of Sym-Tech products and services.
Meet monthly performance and quality targets for calls, emails, and case management.
Accurately record customer interactions, actions taken, and required follow-ups in the CRM and other business systems.
Work with Accounting to ensure cancellations, refunds, and adjustments are processed accurately.
Assist with additional tasks and projects as required by Management.
Work overtime when required to meet business needs.

Minimum Qualifications & Competencies

3–5 years of experience in a customer-facing role, preferably in insurance, healthcare, financial services, or a high-volume customer service environment.
Fluency in both French and English, with strong written and verbal communication skills.
Experience managing customer inquiries, service requests, claims, or escalations from start to finish is an asset.
Proficiency in Microsoft Office and the ability to learn CRM and other business systems quickly.
Strong customer service skills, including active listening, empathy, and the ability to explain information clearly.
Ability to remain calm, professional, and helpful when handling challenging customer situations.
Strong communication skills and the ability to build positive relationships with customers, dealerships, and internal teams.
Ability to identify customer needs, follow through on commitments, and provide timely updates.
Strong organizational and problem-solving skills, with the ability to manage competing priorities in a fast-paced environment.
Ability to adapt to changing priorities and business needs.
Ability to work independently, use sound judgment, and resolve issues with minimal supervision.
A collaborative and resourceful team player who works well with others.

The Amynta Group (the “Company”) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any ground of discrimination protected by applicable human rights legislation. The information collected is solely used to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Applicants with disabilities may be entitled to reasonable accommodation throughout the recruitment process in accordance with applicable human rights and accessibility legislation. A reasonable accommodation is an adjustment to processes, procedures, methods of conveying information and/or the physical environment, which may include the provision of additional support, in order to remove barriers a candidate may face during recruitment such that each candidate has an equal employment opportunity. The Company will accommodate a candidate to the point of undue hardship. Please inform the Company's personnel representative if you require any accommodation in the application process.

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More about this job

Responsibilities

The Customer Experience Specialist provides support to dealerships and internal teams by managing inquiries, resolving service issues, and coordinating sales transactions. They are responsible for maintaining accurate records in the CRM and collaborating with various departments to ensure timely service delivery.

Requirements

Candidates must have 3–5 years of experience in a customer-facing role and be fluent in both French and English. Proficiency in Microsoft Office and the ability to manage complex service requests from start to finish are essential for this position.

Skills

Customer Service
Bilingual
Communication
CRM
Problem Solving
Active Listening
Microsoft Office
Relationship Building
Conflict Resolution
Time Management
Organizational Skills
Data Entry
Sales Support
Attention To Detail

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Bilingual
CRM
Sales Support
Insurance
Financial Services
Customer Support
Case Management
Transaction Processing
Stakeholder Management
Data Accuracy
Performance Targets
Quality Assurance
Marketing Coordination
Distribution
Accounting Support
Conflict Resolution
Active Listening
Microsoft Office Suite
Professionalism

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