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Added 13 mins ago
L
Project Coordinator - Utilities (New Graduate)
Ledcor
Edmonton, AB · Vancouver, BC · Toronto, ON · Saskatoon, SK
- Full-time
Facilitate the tracking of project milestones and financial deadlines; assist with the creation of the project schedule; input and update schedule throughout the project and review with…
Added 13 mins ago
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Functional Specialist , SAP - MM & SCS
Hitachi
Toronto, ON · (RSBU) Toronto
- Full-time
…support of all HR Canada domains primarily, in the area of SAP Financial and Project Systems. The SAP primary areas of responsibility will be in Financial Accounting, Controlling, Project…
Added 13 mins ago
FS
Manager, Food & Beverage Products
Four Seasons Hotels and Resorts
Toronto, ON · Four Seasons Corporate Headquarters Toronto
- Full-time
The Manager, Food & Beverage (F&B) Products sits within the Finance function and serves as the bridge between F&B operations, Finance, and Technology. The role partners with F&B operations,…
Added 13 mins ago
Project Manager - Nuclear Services
E.S. FOX LIMITED
Pickering, ON
Reporting to the Program Manager, the Project Manager is responsible for all aspects of the project, including scope, schedule, cost, safety, and quality. The Project Manager must ensure…
Added 13 mins ago
Senior Manager, Business Banking Advisory - Tangerine
Scotiabank
Toronto, ON
Reporting to the Director, Product, Platform and Proposition, Tangerine Business, the Senior Manager will define the Business Advice strategy, value proposition, roadmap and delivery model.…
Added 13 mins ago
Senior Manager, Marketing Channel Strategy & Operations
Scotiabank
Toronto, ON
The Senior Manager, Marketing Channel Strategy & Operations is a strategic project management role to support the Growth Marketing Channel Centres of Excellence (CoE) by supporting campaign…
Added 13 mins ago
Scotia Wealth Insurance Services Regional Director, Central Canada
Scotiabank
Toronto, ON
…Wealth strategy. The individual is a strong leader and people manager, responsible for managing a team of highly skilled senior insurance professionals, attracting and retaining top talent…
Added 13 mins ago
Social Worker 2 - Downtown West FACT
CAMH
Toronto, ON
…Social Worker 2 for the Downtown West Clinic Outpatient team. Reporting to the Manager, you will be a member of an active outpatient team member working with people with severe and…
Added 13 mins ago
IF
Manager, IT Service Delivery – Group Savings and Retirement
iA Financial Group
Montreal, QC · Quebec, QC
- Full-time
…clients feel confident and secure about their future? As a Manager, IT Service Delivery – Group Savings and Retirement, you will play a key role in advancing the technology solutions that…
Added 27 mins ago
IS
AI Solutions Architect
Iris Software Inc.
Toronto, ON
- Contract
Iris’s leading financial client is looking for AI Solutions Architect to join their team at Toronto, ON(Hybrid) location.
Added 27 mins ago
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Senior Commercial Manager
PACT
Mississauga, ON
- Full-time
The Senior Commercial Manager is responsible for leading the full commercial and financial management of a major sub-program, typically with a value in excess of $1 billion CAD. The role…
Added 27 mins ago
AC
Senior Controller
Action Contents & Moving
Richmond, BC
- $110,000 to $150,000 CAD / year
- Full-time
This role combines accounting leadership, financial analysis and practical execution. You will own the complete accounting cycle, financial reporting, cash-flow forecasting, budgeting,…
Added 27 mins ago
M
Financial Operations Analyst, Payments (12 months term role)
Metrolinx
Toronto, ON
- Full-time
Our Payments (PRESTO) Finance Operations Department is seeking a Financial Operations Analyst, reporting to the Assistant Manager, Financial Reconciliations. This position performs a…
Added 27 mins ago
UO
Design and Experiential Learning Engineer
University of Alberta
Edmonton, AB
- Full-time
Reporting to the Technical Services Manager in the Department of Civil and Environmental Engineering and School of Mining and Petroleum Engineering, the Design and Experiential Learning…
Added 27 mins ago
F
Senior Manager, Lending Compliance
Financeit
Remote, Canada
- Remote
Prepare monthly reporting for the Senior Leadership Team and quarterly updates for the Board of Directors and Executive Team on key compliance items.
Added 27 mins ago
T
Audit Manager I, Global Compliance (ATH 1167)
TD
Toronto, ON
- Full-time
May develop and provide complex reporting, analysis, and assessments at the functional or enterprise level
Added 27 mins ago
SL
Advisor Trainee- Advisor Development Program -Future Opportunties
Sun Life
Bedford, NS · NS · Charlottetown, PE
- Full-time
Your time will be split between working within Prospr advisor team (reporting to an ADP Sales Manager) and gaining exposure to the role of a standalone advisor (working with the local Sun…
Added 28 mins ago
PG
Media Planner, Media Planning
Publicis Groupe Holdings B.V
Toronto, ON
- Full-time
Present plans to the client brand group, with assistance of Supervisor/Manager
Added 28 mins ago
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Branch Administrator Wood Gundy
CIBC
Toronto, ON
- Full-time
…profitability. Review and process accounts payable for Branch Manager approval, as well as monitor branch summary of revenue and…
Added 43 mins ago
M
Senior Internal Auditor/Auditeur interne principal
MDA
Brampton, ON · Sainte-Anne-de-Bellevue, QC
- Full-time
…and/or tests of details consisting of, but not limited to: financial audits, IT audits, internal controls, operational performance, compliance with applicable laws and regulations,…
Added 43 mins ago
AG
Manager, Financial Reporting
Alamos Gold Inc.
Toronto, ON
- Full-time
This role focuses on providing finance support to sites for special projects, external financial reporting, technical accounting analysis, quarterly and annual disclosure processes, and…
Added 57 mins ago
PW
Station Manager– Freight Forwarding
Priority Worldwide
Pointe-Claire, QC
- Full-time
Work with accounting and corporate management on financial reporting, budgeting, and station objectives.
Added 57 mins ago
IG
Project Manager
Insight Global
Toronto, ON
- $57 to $65 CAD / hour
- Contract
Intermediate Project Manager - IT Asset Management
Added 57 mins ago
HA
Controller
Harbour Air
Vancouver, BC
- Contract
…day-to-day accounting operations and the year-end audit, keep financial reporting accurate and IFRS-compliant, and lead a team of 6–7 across AR, AP, and general accounting. You’ll also play…
Added 57 mins ago
T
Data Governance Manager
Tekshapers
Toronto, ON
- Full-time
Experience defining governance and quality KPIs/KRIs, control evidence, data issue workflows, auditability and executive reporting.

Amynta Group

Bilingual CX Specialist

Thornhill, ON, Canada
Toronto, ON, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Experience: 3–5 years of experience in a customer-facing role, preferably in insurance, healthcare, financial services, or a high-volume customer service environment.
Posting language: English
Posted: Nov 2, 2026

Original job description

We’re thrilled that you are interested in joining us here at the Amynta Group!

Reporting to the Manager, Customer Experience, the Customer Experience Specialist provides customer service and support to dealerships, contract holders, the National Sales Team, and internal departments.

This role involves responding to phone and email inquiries, helping dealerships with sales transactions, resolving customer issues, and coordinating with internal teams to ensure requests are handled accurately and on time.

Position Responsibilities

Provide excellent customer service and support to external customers and internal teams.
Respond to phone and email inquiries from dealerships, contract holders, and the sales team.
Manage customer inquiries and service requests from start to finish, including investigating issues, coordinating with other departments, and providing timely updates.
Support the sales team by coordinating in-field support when needed.
Answer dealership questions about products, contracts, and sales transactions.
Help resolve system and transaction issues, escalating more complex matters to the appropriate team.
Work with Marketing and the Distribution Centre to prepare and ship sales supplies and promotional materials.
Maintain a strong understanding of Sym-Tech products and services.
Meet monthly performance and quality targets for calls, emails, and case management.
Accurately record customer interactions, actions taken, and required follow-ups in the CRM and other business systems.
Work with Accounting to ensure cancellations, refunds, and adjustments are processed accurately.
Assist with additional tasks and projects as required by Management.
Work overtime when required to meet business needs.

Minimum Qualifications & Competencies

3–5 years of experience in a customer-facing role, preferably in insurance, healthcare, financial services, or a high-volume customer service environment.
Fluency in both French and English, with strong written and verbal communication skills.
Experience managing customer inquiries, service requests, claims, or escalations from start to finish is an asset.
Proficiency in Microsoft Office and the ability to learn CRM and other business systems quickly.
Strong customer service skills, including active listening, empathy, and the ability to explain information clearly.
Ability to remain calm, professional, and helpful when handling challenging customer situations.
Strong communication skills and the ability to build positive relationships with customers, dealerships, and internal teams.
Ability to identify customer needs, follow through on commitments, and provide timely updates.
Strong organizational and problem-solving skills, with the ability to manage competing priorities in a fast-paced environment.
Ability to adapt to changing priorities and business needs.
Ability to work independently, use sound judgment, and resolve issues with minimal supervision.
A collaborative and resourceful team player who works well with others.

The Amynta Group (the “Company”) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any ground of discrimination protected by applicable human rights legislation. The information collected is solely used to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Applicants with disabilities may be entitled to reasonable accommodation throughout the recruitment process in accordance with applicable human rights and accessibility legislation. A reasonable accommodation is an adjustment to processes, procedures, methods of conveying information and/or the physical environment, which may include the provision of additional support, in order to remove barriers a candidate may face during recruitment such that each candidate has an equal employment opportunity. The Company will accommodate a candidate to the point of undue hardship. Please inform the Company's personnel representative if you require any accommodation in the application process.

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More about this job

Responsibilities

The Customer Experience Specialist provides support to dealerships and internal teams by managing inquiries, resolving service issues, and coordinating sales transactions. They are responsible for maintaining accurate records in the CRM and collaborating with various departments to ensure timely service delivery.

Requirements

Candidates must have 3–5 years of experience in a customer-facing role and be fluent in both French and English. Proficiency in Microsoft Office and the ability to manage complex service requests from start to finish are essential for this position.

Skills

Customer Service
Bilingual
Communication
CRM
Problem Solving
Active Listening
Microsoft Office
Relationship Building
Conflict Resolution
Time Management
Organizational Skills
Data Entry
Sales Support
Attention To Detail

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Bilingual
CRM
Sales Support
Insurance
Financial Services
Customer Support
Case Management
Transaction Processing
Stakeholder Management
Data Accuracy
Performance Targets
Quality Assurance
Marketing Coordination
Distribution
Accounting Support
Conflict Resolution
Active Listening
Microsoft Office Suite
Professionalism

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