Jobs in Canada

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Added 10 mins ago
J
Conseiller(ère) aux communications internes - contrat à durée déterminée
Jobgether
Canada
- Contract
…tailored to different audiences and communication channels. Your responsibilities will include managing digital platforms, coordinating employee communications, and creating engaging visual…
Added 10 mins ago
H&
Lot Attendant
Harvey & Company Ltd - St John's
St. John's, NL
- Full-time
Willingness to learn and take on additional responsibilities.
Added 25 mins ago
PA
Commissary Agent
PAL Airlines
St. John's, NL
- Full-time
Added 25 mins ago
PA
Cargo Agent
PAL Airlines
St. John's, NL
- Full-time
Added 25 mins ago
AB
Ramp Attendant
Air Borealis
Makkovik, NL
- Full-time
Added 25 mins ago
PA
Customer Service Representative
PAL Airlines
St. John's, NL
- Full-time
Added 25 mins ago
SH
Licensed Practical Nurse
Shared Health-Soins Communs
Roblin, MB
- Internship
…Licensed Practical Nurses recognize and fulfill their Professional responsibilities by practicing within the scope of practice of the Licensed Practical Nurses Act, the approved College of…
Added 25 mins ago
SH
Licensed Practical Nurse
Shared Health-Soins Communs
Brandon, MB
- Full-time
…Licensed Practical Nurses recognize and fulfill their Professional responsibilities by practicing within the scope of practice of the Licensed Practical Nurses Act, the approved College of…
Added 25 mins ago
SH
Licensed Practical Nurse
Shared Health-Soins Communs
Brandon, MB
- Full-time
…Licensed Practical Nurses recognize and fulfill their Professional responsibilities by practicing within the scope of practice of the Licensed Practical Nurses Act, the approved College of…
Added 25 mins ago
SH
Nurse II
Shared Health-Soins Communs
Brandon, MB
- Full-time
…procedures. Nurse IIs recognize and fulfill their professional responsibilities by practicing in a manner consistent with professional obligations to take actions as per the Canadian Nurses…
Added 25 mins ago
C
Journeyman Carpenter - FIFO 14/14
Convergint
Fort McMurray, AB
- Full-time
Added 25 mins ago
SH
Nurse II
Shared Health-Soins Communs
Brandon, MB
- Full-time
…procedures. Nurse IIs recognize and fulfill their professional responsibilities by practicing in a manner consistent with professional obligations to take actions as per the Canadian Nurses…
Added 25 mins ago
SH
Environmental Services Aide
Shared Health-Soins Communs
Killarney, MB
- Internship
…prioritizes and completes all duties, inspections, and inventory responsibilities within established timeframes and schedules; performs all duties in a manner that enhances patient and…
Added 25 mins ago
M
Food counter attendant
McDonald's
Edson, AB
- Full-time
Offers flexible onboarding options to allow Veterans to gradually adapt to the civilian workplace (for example: gradually increasing hours and responsibilities, etc.)
Added 25 mins ago
C
Journeyman Electrician
Convergint
AB · Edmonton, AB
- Full-time
Perform Other Duties And Responsibilities As Requested Or Required.
Added 25 mins ago
J
Human Resources Advisor
JobsMedia.io
Quebec, QC
- Full-time
Added 25 mins ago
WR
Health Care Aide - Home Care Program - Access Downtown - 640 Main St
Winnipeg Regional Health Authority (WRHA)
Winnipeg, MB · Greater Winnipeg Metropolitan Area
- Full-time
The job specification sets out the overall general duties and responsibilities of the HCA and recognizes that responsibilities may vary dependent on the setting where the HCA works.
Added 25 mins ago
J
Administrative Assistant – Construction
JobsMedia.io
Mirabel, QC
- Full-time
You will support management, project managers, accounting, and site teams. On a daily basis, your responsibilities will include: Answering calls and emails and forwarding them to the…
Added 25 mins ago
C
Security Technician - Service
Convergint
Burnaby, BC
- Full-time
Perform Other Duties And Responsibilities As Requested Or Required.
Added 25 mins ago
HT
Material Handler
Husky Technologies
Bolton, ON
- Full-time
Added 25 mins ago
HT
Assembly Technician (Contract)
Husky Technologies
Bolton, ON
- Full-time
Added 25 mins ago
HT
Buyer (Contract)
Husky Technologies
Bolton, ON
- Full-time
Added 25 mins ago
C
Estimator - Building Automation
Convergint
Calgary, AB
- Full-time
Perform Other Duties And Responsibilities As Requested Or Required.
Added 25 mins ago
L
Site Administrator, Building Construction
Ledcor
Toronto, ON
- Full-time
Added 40 mins ago
RM
Manager - Diagnostic Imaging
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time

Amynta Group

Bilingual CX Specialist

Thornhill, ON, Canada
Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 3–5 years of experience in a customer-facing role, preferably in insurance, healthcare, financial services, or a high-volume customer service environment.
Posting language: English
Posted: Nov 2, 2026

Original job description

We’re thrilled that you are interested in joining us here at the Amynta Group!

Reporting to the Manager, Customer Experience, the Customer Experience Specialist provides customer service and support to dealerships, contract holders, the National Sales Team, and internal departments.

This role involves responding to phone and email inquiries, helping dealerships with sales transactions, resolving customer issues, and coordinating with internal teams to ensure requests are handled accurately and on time.

Position Responsibilities

Provide excellent customer service and support to external customers and internal teams.
Respond to phone and email inquiries from dealerships, contract holders, and the sales team.
Manage customer inquiries and service requests from start to finish, including investigating issues, coordinating with other departments, and providing timely updates.
Support the sales team by coordinating in-field support when needed.
Answer dealership questions about products, contracts, and sales transactions.
Help resolve system and transaction issues, escalating more complex matters to the appropriate team.
Work with Marketing and the Distribution Centre to prepare and ship sales supplies and promotional materials.
Maintain a strong understanding of Sym-Tech products and services.
Meet monthly performance and quality targets for calls, emails, and case management.
Accurately record customer interactions, actions taken, and required follow-ups in the CRM and other business systems.
Work with Accounting to ensure cancellations, refunds, and adjustments are processed accurately.
Assist with additional tasks and projects as required by Management.
Work overtime when required to meet business needs.

Minimum Qualifications & Competencies

3–5 years of experience in a customer-facing role, preferably in insurance, healthcare, financial services, or a high-volume customer service environment.
Fluency in both French and English, with strong written and verbal communication skills.
Experience managing customer inquiries, service requests, claims, or escalations from start to finish is an asset.
Proficiency in Microsoft Office and the ability to learn CRM and other business systems quickly.
Strong customer service skills, including active listening, empathy, and the ability to explain information clearly.
Ability to remain calm, professional, and helpful when handling challenging customer situations.
Strong communication skills and the ability to build positive relationships with customers, dealerships, and internal teams.
Ability to identify customer needs, follow through on commitments, and provide timely updates.
Strong organizational and problem-solving skills, with the ability to manage competing priorities in a fast-paced environment.
Ability to adapt to changing priorities and business needs.
Ability to work independently, use sound judgment, and resolve issues with minimal supervision.
A collaborative and resourceful team player who works well with others.

The Amynta Group (the “Company”) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any ground of discrimination protected by applicable human rights legislation. The information collected is solely used to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Applicants with disabilities may be entitled to reasonable accommodation throughout the recruitment process in accordance with applicable human rights and accessibility legislation. A reasonable accommodation is an adjustment to processes, procedures, methods of conveying information and/or the physical environment, which may include the provision of additional support, in order to remove barriers a candidate may face during recruitment such that each candidate has an equal employment opportunity. The Company will accommodate a candidate to the point of undue hardship. Please inform the Company's personnel representative if you require any accommodation in the application process.

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More about this job

Responsibilities

The Customer Experience Specialist provides support to dealerships and internal teams by managing inquiries, resolving service issues, and coordinating sales transactions. They are responsible for maintaining accurate records in the CRM and collaborating with various departments to ensure timely service delivery.

Requirements

Candidates must have 3–5 years of experience in a customer-facing role and be fluent in both French and English. Proficiency in Microsoft Office and the ability to manage complex service requests from start to finish are essential for this position.

Skills

Customer Service
Bilingual
Communication
CRM
Problem Solving
Active Listening
Microsoft Office
Relationship Building
Conflict Resolution
Time Management
Organizational Skills
Data Entry
Sales Support
Attention To Detail

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Bilingual
CRM
Sales Support
Insurance
Financial Services
Customer Support
Case Management
Transaction Processing
Stakeholder Management
Data Accuracy
Performance Targets
Quality Assurance
Marketing Coordination
Distribution
Accounting Support
Conflict Resolution
Active Listening
Microsoft Office Suite
Professionalism

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