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Added 6 mins ago
OR
Wireless Sales Associate - 3040 Kamloops
OSL Retail Services Inc
Kamloops, BC
- Other
Wireless Sales Associate | Full-TimeKamloops, BC
Added 6 mins ago
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Customer Success Manager
Skydio
Remote, Canada
- Full-time
- Remote
We are looking for a motivated Customer Success Manager with a deep sense of ownership to lead and drive all aspects of implementation, usage and adoption, retention and expansion of our…
Added 6 mins ago
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Legal Counsel
Solink
Remote, Canada
- $116,659 to $170,000 CAD / year
- Full-time
- Remote
Act as the first point of contact for Sales on routine contract questions and customer redlines.
Added 6 mins ago
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DYNAMITE - Operations Associate PT - Southgate Centre
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- Part-time
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GARAGE - Sales Assistant Manager - CF Champlain Mall
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- Full-time
Reporting to the Store Manager, your main focus as Sales Assistant Manager is to assist the Store Manager by providing leadership that optimizes sales results, with specific ownership of…
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Account Sales Manager
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- Full-time
Reporting to the District Sales Manager, the Account Sales Manager's (ASM) primary function is to perform outside sales of product inventory while driving an assigned route of accounts. You…
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Account Sales Manager
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- Full-time
Reporting to the District Sales Manager, the Account Sales Manager's (ASM) primary function is to perform outside sales of product inventory while driving an assigned route of accounts. You…
Added 6 mins ago
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e-Commerce Coordinator
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Toronto, ON
- $50,000 to $55,000 CAD / year
- Full-time
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Added 6 mins ago
Dartmouth- Welder
Human Resources
Dartmouth, NS
Pre-site inspections with sales and supervisor as part of installation process.
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Senior Sales Manager
RocketRez
Canada
- Full-time
RocketRez is hiring a Senior Sales Manager to lead our Account Executive team and drive consistent execution, accountability, and new business growth. You'll own the day-to-day leadership…
Added 7 mins ago
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Account Manager
Amaco Construction Equipment Inc
ON · Ontario, Canada
- Full-time
Account Manager: Crushing and Screening Sales Specialist
Added 7 mins ago
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Accounts Receivable Manager
Vaco by Highspring
Toronto, ON · North York, ON
- $110,000 to $130,000 CAD / year
- Full-time
Leading a team of Revenue & AR and Collections Specialists, the successful candidate will partner closely with Sales, Customer Success, Legal, and Finance to resolve complex billing and…
Added 7 mins ago
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Business Development Manager
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- Full-time
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Manager, Enterprise
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- Full-time
As a Manager, Enterprise, you will lead engagements with global organizations as they transform for the AI era. Our clients are leaders in their industries, operating across markets…
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National Accounts Director
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- $100,000 to $125,000 CAD / year
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A National Account Director who will serve as the primary account relationship manager for commercial sellers. The core focus of this role is (1) to retain our high-value client base to…
Added 21 mins ago
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Added 21 mins ago
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Conveys all prospective and lost revenue to Outside Sales Representative and General Manager immediately.
Added 21 mins ago
Insurance Advisor
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Reporting to the Senior Manager of Sales, the Territory Manager will be a vital member of the Builder Team and will be ultimately responsible for managing Enercare’s relationship with…
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Aberdeen Centre - Keyholder
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Utilize ZWILLING's proven selling techniques to drive and finalize sales, ensuring revenue goals are met.
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Home Expert (Part Time - $24/hour)
Article
Vancouver, BC
- $24 CAD / hour
…and delight our customers. You have a proven ability to drive sales and deliver on…
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Financial Planner
TD
Mississauga, ON
- Full-time
An entrepreneurial mindset with experience in business development, networking, and high-value sales

Amynta Group

Bilingual CX Specialist

Thornhill, ON, Canada
Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Experience: 3–5 years of experience in a customer-facing role, preferably in insurance, healthcare, financial services, or a high-volume customer service environment.
Posting language: English
Posted: Nov 2, 2026

Original job description

We’re thrilled that you are interested in joining us here at the Amynta Group!

Reporting to the Manager, Customer Experience, the Customer Experience Specialist provides customer service and support to dealerships, contract holders, the National Sales Team, and internal departments.

This role involves responding to phone and email inquiries, helping dealerships with sales transactions, resolving customer issues, and coordinating with internal teams to ensure requests are handled accurately and on time.

Position Responsibilities

Provide excellent customer service and support to external customers and internal teams.
Respond to phone and email inquiries from dealerships, contract holders, and the sales team.
Manage customer inquiries and service requests from start to finish, including investigating issues, coordinating with other departments, and providing timely updates.
Support the sales team by coordinating in-field support when needed.
Answer dealership questions about products, contracts, and sales transactions.
Help resolve system and transaction issues, escalating more complex matters to the appropriate team.
Work with Marketing and the Distribution Centre to prepare and ship sales supplies and promotional materials.
Maintain a strong understanding of Sym-Tech products and services.
Meet monthly performance and quality targets for calls, emails, and case management.
Accurately record customer interactions, actions taken, and required follow-ups in the CRM and other business systems.
Work with Accounting to ensure cancellations, refunds, and adjustments are processed accurately.
Assist with additional tasks and projects as required by Management.
Work overtime when required to meet business needs.

Minimum Qualifications & Competencies

3–5 years of experience in a customer-facing role, preferably in insurance, healthcare, financial services, or a high-volume customer service environment.
Fluency in both French and English, with strong written and verbal communication skills.
Experience managing customer inquiries, service requests, claims, or escalations from start to finish is an asset.
Proficiency in Microsoft Office and the ability to learn CRM and other business systems quickly.
Strong customer service skills, including active listening, empathy, and the ability to explain information clearly.
Ability to remain calm, professional, and helpful when handling challenging customer situations.
Strong communication skills and the ability to build positive relationships with customers, dealerships, and internal teams.
Ability to identify customer needs, follow through on commitments, and provide timely updates.
Strong organizational and problem-solving skills, with the ability to manage competing priorities in a fast-paced environment.
Ability to adapt to changing priorities and business needs.
Ability to work independently, use sound judgment, and resolve issues with minimal supervision.
A collaborative and resourceful team player who works well with others.

The Amynta Group (the “Company”) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any ground of discrimination protected by applicable human rights legislation. The information collected is solely used to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Applicants with disabilities may be entitled to reasonable accommodation throughout the recruitment process in accordance with applicable human rights and accessibility legislation. A reasonable accommodation is an adjustment to processes, procedures, methods of conveying information and/or the physical environment, which may include the provision of additional support, in order to remove barriers a candidate may face during recruitment such that each candidate has an equal employment opportunity. The Company will accommodate a candidate to the point of undue hardship. Please inform the Company's personnel representative if you require any accommodation in the application process.

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More about this job

Responsibilities

The Customer Experience Specialist provides support to dealerships and internal teams by managing inquiries, resolving service issues, and coordinating sales transactions. They are responsible for maintaining accurate records in the CRM and collaborating with various departments to ensure timely service delivery.

Requirements

Candidates must have 3–5 years of experience in a customer-facing role and be fluent in both French and English. Proficiency in Microsoft Office and the ability to manage complex service requests from start to finish are essential for this position.

Skills

Customer Service
Bilingual
Communication
CRM
Problem Solving
Active Listening
Microsoft Office
Relationship Building
Conflict Resolution
Time Management
Organizational Skills
Data Entry
Sales Support
Attention To Detail

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Bilingual
CRM
Sales Support
Insurance
Financial Services
Customer Support
Case Management
Transaction Processing
Stakeholder Management
Data Accuracy
Performance Targets
Quality Assurance
Marketing Coordination
Distribution
Accounting Support
Conflict Resolution
Active Listening
Microsoft Office Suite
Professionalism

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