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Added 6 mins ago
Property Field Appraisal Specialist
Gore Mutual Insurance
Cambridge, ON
The Property Field Appraisal Specialist plays a crucial role in the claims department, overseeing the assessment, estimation, and bid/tender process for large losses. This role involves…
Added 6 mins ago
YO
Bilingual Employer Engagement Specialist
YMCA of the National Capital Region
Orleans, ON
- Full-time
The Employer Engagement Specialist will work as part of the team that provides employment services to Ontarians with a focus on immigrants and newcomers to Canada. Reporting to the Director…
Added 6 mins ago
S
Part Time Product Specialist
Skechers
Lethbridge, AB
- Part-time
As a Sales Associate, better known as a “Product Specialist,” at Skechers, you’re not just working a job - you’re joining a team where growth, customer connections, fashion, and comfort are…
Added 6 mins ago
VE
Spécialiste mise en service/Commissioning Support Specialist
Veolia Environnement SA
Montreal, QC
- Full-time
Nous recherchons un(e) Spécialiste mise en route pour diriger la mise en service et la commissioning de projets majeurs de traitement de l'eau dans les secteurs municipal, industriel et…
Added 7 mins ago
RH
Accounts Receivable Specialist
Robert Half
Cambridge, ON
- $65,000 to $75,000 CAD / year
- Full-time
Our client, an established manufacturing organization in Cambridge, is seeking an experienced Accounts Receivable Specialist to join their accounting team.
Added 7 mins ago
VA
AI Enablement Specialist - Contract
Vital AI
Canada
- Contract
As an AI Enablement Specialist, you will help our clients understand, adopt, and implement AI tools in their everyday work. You will deliver training, support organizations in identifying…
Added 7 mins ago
MC
BDC REPRESENTITIVE
Mercedes-Benz Country Hills
Calgary, AB
- Full-time
Join the team at Mercedes-Benz Country Hills, where luxury, professionalism, and exceptional guest service are at the core of everything we do. We are currently seeking a Full-Time BDC…
Added 7 mins ago
ZI
Compliance and Certification Specialist
ZenaTech Inc.
Toronto, ON
- $90,000 to $110,000 CAD / year
- Full-time
ZenaTech Inc. is a cutting-edge provider of advanced drone technology and aerial service platforms, serving sectors such as agriculture, infrastructure, defense, and environmental…
Added 7 mins ago
R
Data Steward (97890EB)
Referment
Montreal, QC
- Full-time
…stay grounded in well-governed data. You'll also act as L2 support for data incidents within your domains, diagnosing whether the root cause lies in source data, transformation logic,…
Added 7 mins ago
AT
Chief Anti-Money Laundering Officer (CAMLO) & Canadian MLRO
AML Talent
Canada
- $140,000 to $160,000 CAD / year
- Full-time
Our company is building a regulator-ready financial crimes program to support long-term Canadian and global scale. We make buying, selling, and moving crypto easier across Web3, supporting…
Added 7 mins ago
DN
Technical Sales - Electronics Canada
Dyno Nobel
North Bay, ON
- Full-time
Provide product specialist knowledge and system support for Dyno Nobel’s Electronic Initiation Systems
Added 21 mins ago
UO
Intermediate Learning Specialist, Academic Accommodation
University of Ottawa
Ottawa, ON
- Full-time
…University of Ottawa. We recruit the very best future students, support them throughout their university years and leave them well-prepared for fulfilling careers and future studies. Our…
Added 21 mins ago
Program Engagement Co-Facilitator - Youth Wellness Hubs Ontario
CAMH
Toronto, ON
…Integrated Youth Services (IYS) initiative designed to address the service gaps in the youth mental health and substance use sectors in Ontario. YWHO supports local service providers to…
Added 21 mins ago
Program Engagement Co-Facilitator - Youth Wellness Hubs Ontario
CAMH
Toronto, ON
…Integrated Youth Services (IYS) initiative designed to address the service gaps in the youth mental health and substance use sectors in Ontario. YWHO supports local service providers to…
Added 21 mins ago
P
Sales Specialist
Pakfactory
ON · Markham, Ontario
- Full-time
…We're now at a genuine inflection point: transforming from a service business into a technology-powered platform. That means rebuilding our website, launching customer and vendor portals,…
Added 21 mins ago
OH
Specialist, System Strategy, Planning, Design and Implementation
Ontario Health
Thunder Bay, ON
- Full-time
Contribute to provincial planning activities and support provider adherence to health service accountability agreements.
Added 21 mins ago
T
Information Security Specialist - PCI DSS Compliance
TD
Toronto, ON
- Full-time
The Information Security Specialist is a senior technology professional responsible for end-to-end accountability for the Payment Card Industry Data Security Standard, or PCI DSS,…
Added 21 mins ago
JS
Payments Implementation Specialist - Canada
Jonas Software
Markham, ON · Canada - Markham - Ontario
- Full-time
The Payments Implementation Specialist is responsible for leading the successful onboarding, implementation, and deployment of payment processing solutions for new and existing clients.…
Added 21 mins ago
A
Growth Marketing Specialist
Apertera
Toronto, ON
- Full-time
You’ll help launch campaigns, test new growth channels, support account-based marketing, improve how buyers move through our website, and find new ways to generate qualified demand.
Added 21 mins ago
MD
Retirement Services Specialist Principal - Member Counseling Team Lead
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Job Class: Retirement Services Specialist Principal
Added 21 mins ago
MD
Retirement Services Specialist Principal - Member Services Team Lead
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Job Class: Retirement Services Specialist Principal
Added 21 mins ago
GE
Inside Sales / Counter Sales Welland
Gerrie Electric Wholesale Ltd.
Welland, ON
- Full-time
The Inside Sales Specialist serves as the direct link between Gerrie Electric and its customers, providing exceptional service, timely support, and tailored solutions that strengthen…
Added 21 mins ago
SI
Leasing Specialist
Starlight Investments
Peterborough, ON
- Full-time
The leasing specialist is responsible to offer superior customer service to prospective residents and achieve overall high occupancy rates. Some travel within Canada may be periodically…
Added 22 mins ago
CB
Onboarding Specialist
Cubeler Business Development Platform
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Reporting to the Director of Strategic Partnerships, the Onboarding Specialist is a professional who guides new and existing members through the initial stages of setting up their account…
Added 22 mins ago
SI
Leasing Specialist
Starlight Investments
Toronto, ON · Greater Toronto Area, Canada
- Full-time
The leasing specialist is responsible to offer superior customer service to prospective residents and achieve overall high occupancy rates. Some travel within Canada may be periodically…

Amynta Group

Bilingual CX Specialist

Thornhill, ON, Canada
Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Experience: 3–5 years of experience in a customer-facing role, preferably in insurance, healthcare, financial services, or a high-volume customer service environment.
Posting language: English
Posted: Nov 2, 2026

Original job description

We’re thrilled that you are interested in joining us here at the Amynta Group!

Reporting to the Manager, Customer Experience, the Customer Experience Specialist provides customer service and support to dealerships, contract holders, the National Sales Team, and internal departments.

This role involves responding to phone and email inquiries, helping dealerships with sales transactions, resolving customer issues, and coordinating with internal teams to ensure requests are handled accurately and on time.

Position Responsibilities

Provide excellent customer service and support to external customers and internal teams.
Respond to phone and email inquiries from dealerships, contract holders, and the sales team.
Manage customer inquiries and service requests from start to finish, including investigating issues, coordinating with other departments, and providing timely updates.
Support the sales team by coordinating in-field support when needed.
Answer dealership questions about products, contracts, and sales transactions.
Help resolve system and transaction issues, escalating more complex matters to the appropriate team.
Work with Marketing and the Distribution Centre to prepare and ship sales supplies and promotional materials.
Maintain a strong understanding of Sym-Tech products and services.
Meet monthly performance and quality targets for calls, emails, and case management.
Accurately record customer interactions, actions taken, and required follow-ups in the CRM and other business systems.
Work with Accounting to ensure cancellations, refunds, and adjustments are processed accurately.
Assist with additional tasks and projects as required by Management.
Work overtime when required to meet business needs.

Minimum Qualifications & Competencies

3–5 years of experience in a customer-facing role, preferably in insurance, healthcare, financial services, or a high-volume customer service environment.
Fluency in both French and English, with strong written and verbal communication skills.
Experience managing customer inquiries, service requests, claims, or escalations from start to finish is an asset.
Proficiency in Microsoft Office and the ability to learn CRM and other business systems quickly.
Strong customer service skills, including active listening, empathy, and the ability to explain information clearly.
Ability to remain calm, professional, and helpful when handling challenging customer situations.
Strong communication skills and the ability to build positive relationships with customers, dealerships, and internal teams.
Ability to identify customer needs, follow through on commitments, and provide timely updates.
Strong organizational and problem-solving skills, with the ability to manage competing priorities in a fast-paced environment.
Ability to adapt to changing priorities and business needs.
Ability to work independently, use sound judgment, and resolve issues with minimal supervision.
A collaborative and resourceful team player who works well with others.

The Amynta Group (the “Company”) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any ground of discrimination protected by applicable human rights legislation. The information collected is solely used to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Applicants with disabilities may be entitled to reasonable accommodation throughout the recruitment process in accordance with applicable human rights and accessibility legislation. A reasonable accommodation is an adjustment to processes, procedures, methods of conveying information and/or the physical environment, which may include the provision of additional support, in order to remove barriers a candidate may face during recruitment such that each candidate has an equal employment opportunity. The Company will accommodate a candidate to the point of undue hardship. Please inform the Company's personnel representative if you require any accommodation in the application process.

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More about this job

Responsibilities

The Customer Experience Specialist provides support to dealerships and internal teams by managing inquiries, resolving service issues, and coordinating sales transactions. They are responsible for maintaining accurate records in the CRM and collaborating with various departments to ensure timely service delivery.

Requirements

Candidates must have 3–5 years of experience in a customer-facing role and be fluent in both French and English. Proficiency in Microsoft Office and the ability to manage complex service requests from start to finish are essential for this position.

Skills

Customer Service
Bilingual
Communication
CRM
Problem Solving
Active Listening
Microsoft Office
Relationship Building
Conflict Resolution
Time Management
Organizational Skills
Data Entry
Sales Support
Attention To Detail

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Bilingual
CRM
Sales Support
Insurance
Financial Services
Customer Support
Case Management
Transaction Processing
Stakeholder Management
Data Accuracy
Performance Targets
Quality Assurance
Marketing Coordination
Distribution
Accounting Support
Conflict Resolution
Active Listening
Microsoft Office Suite
Professionalism

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