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AMZ Prep

Freight Coordinator

Remote, Canada

Remote

Full-time

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Job details

Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Oct 30, 2026

Original job description

About the Role
We’re looking for a Freight Account Manager to manage and grow an assigned book of freight customers. This role goes beyond coordinating loads - you’ll take ownership of customer relationships, freight pricing, revenue, gross profit, retention, and issue resolution.
You’ll work directly with customers and carriers while partnering with Dispatch to ensure freight is priced correctly, moved efficiently, and customer issues are resolved quickly.
What You’ll Do

Own an assigned book of non-Pattern freight accounts
Manage customer relationships and act as the primary point of contact
Own revenue, gross profit, retention, and account growth
Quote freight, source carrier rates, and win additional business within your existing accounts
Conduct regular MBRs and QBRs and proactively identify account risks
Own customer escalations and commercial issues through to resolution
Respond to customer requests within 2 business hours
Source and price loads, then hand them off to Dispatch for execution
Work closely with Dispatch to ensure loads move smoothly and customer expectations are met
Support Pattern/Middle Mile operations on leg 1 only

What You Won’t Do

Dispatch or process BOLs
Manage Pattern accounts beyond leg 1
Hunt for new logos outside your assigned book

How Success Is Measured

Revenue and GP growth
Customer retention
Growth within your existing book
Quote/win rate
Loads completed
Response and issue-resolution time
MBR/QBR completion
No customer issues aged 48+ hours

The priorities are simple: keep the book, grow the GP, and close issues fast.
What We’re Looking For

Experience in freight, logistics, transportation, 3PL, or customer/account management
Strong customer service and relationship-building skills
Understanding of freight pricing, carrier rates, and transportation operations
Strong communication and problem-solving skills
Highly organized and able to manage multiple priorities
Comfortable working with revenue, margins, rates, and spreadsheets
Proactive and responsive when issues arise
Strong ownership mentality - you see an issue through until it’s resolved

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More about this job

Responsibilities

The Freight Coordinator will manage and grow an assigned book of freight accounts by overseeing customer relationships, pricing, and revenue. They will collaborate with Dispatch to ensure efficient load execution and proactive resolution of commercial issues.

Requirements

Candidates should have professional experience in freight, logistics, 3PL, or account management. Strong skills in relationship building, pricing analysis, and problem-solving are essential for this role.

Skills

Freight management
Account management
Logistics
Transportation operations
Customer service
Relationship building
Freight pricing
Carrier rate negotiation
Problem solving
Communication
Data analysis
Organization
Revenue management
Issue resolution

Visa sponsorship

Not detected in the job text

Keywords

Freight
Logistics
Transportation
3PL
Account Management
Customer Service
Pricing
Carrier Rates
Revenue Growth
Gross Profit
Dispatch
Front
Relay TMS
Google Sheets
MBR
QBR
Middle Mile
Operations
Retention
Problem Solving

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