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Added 12 mins ago
BG
Dealer Development Sales Coordinator
Brandt Group of Companies
Regina, SK
- Full-time
…presentations and sales resources that improve dealer and Territory Manager performance and business planning (45%). The third will be backup support for the order desk with a speciality…
Added 12 mins ago
QR
Sales Representative - Industrial
Quincaillerie Richelieu
Remote, Canada
- Full-time
- Remote
Under the supervision of the Industrial Sales Manager, the Sales Representative will be responsible for all sales activities and management of customer accounts within a set territory. The…
Added 12 mins ago
S
Senior Account Manager
SoTalent
Richmond Hill, ON
- Full-time
We are seeking a Key Account Manager to lead the development and execution of customer business plans for a major retail account. In this role, you will be responsible for driving sales…
Added 12 mins ago
S
DERMS and Flexibility Solutions Specialist
Survalent
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Collaborate with the DMS Product Manager to prioritize retail DER capabilities within the broader Grid-Centric DERMS roadmap and validate proposed capabilities against real customer…
Added 12 mins ago
CM
Associate, Advisory (Toronto)
ClearBlue Markets
Toronto, ON
- Full-time
You will lead project teams internally, work alongside the Advisory Managers and the VP, Global Advisory on commercial outcomes, and will also own a number of subscription clients outright.…
Added 12 mins ago
AW
Production Project Manager
Axine Water Technologies
Vancouver, BC
- $115,000 to $145,000 CAD / year
- Full-time
…Puerto Rico. As demand accelerates, we need a Project/Production Manager to own delivery of our commercial systems from preliminary engineering through fabrication and factory acceptance…
Added 12 mins ago
AE
Allocations Coordinator - NAM
Arc'teryx Equipment
North Vancouver, BC
- $62,000 to $77,000 CAD / year
- Full-time
…You work cross-functionally with our internal operational, commercial, and merchant teams to ensure your assigned doors have the right product at the right time so that they can deliver an…
Added 12 mins ago
CD
Senior Accountant
Conwest Developments
Vancouver, BC
- $88,000 to $105,000 CAD / year
- Full-time
…for integrated development solutions. Today, Conwest delivers commercial, industrial, and residential projects across Greater Vancouver, building long-standing partnerships with…
Added 12 mins ago
BO
Senior Product Manager, Corporate and Structured Lending
Bank of China (Canada)
Toronto, ON
- Full-time
We are seeking an experienced Senior Product Manager, Corporate & Structured Lending to lead the development, management, and governance of the Bank’s corporate lending products within our…
Added 12 mins ago
ST
Sales Support Coordinator
Stone Tile International
Toronto, ON
- Full-time
As a Sales Support Coordinator, you will be responsible for providing dedicated support to the commercial (outside – A&D) sales team with day-to-day sales and order management activities,…
Added 27 mins ago
R
Assistant Branch Manager
RBC
Winnipeg, MB
- Full-time
As an Assistant Branch Manager, you motivate and coach a high-performing team of Advisors in a dynamic, high-volume, and rewarding marketplace, while establishing and achieving team…
Added 27 mins ago
A
Allocations Coordinator - NAM
ARC'TERYX
North Vancouver, BC
- Full-time
…You work cross-functionally with our internal operational, commercial, and merchant teams to ensure your assigned doors have the right product at the right time so that they can deliver an…
Added 27 mins ago
XT
AZ Driver - US/Long Haul - XTL Is Growing
XTL Transport, Logistics, Distribution
Toronto, ON
- Full-time
1 year of commercial Cross Border driving experience - Mandatory
Added 27 mins ago
T
Customer Experience Associate
TD
Guelph, ON
- Part-time
…career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock…
Added 27 mins ago
T
Personal Banking Associate (Full time) - Blainville, Seigneurie
TD
Blainville, QC
- Full-time
Added 27 mins ago
C
Compliance Manager - KYC
Corpay
Toronto, ON
- Full-time
Corpay is currently looking to hire a Compliance Manager KYC within our Compliance division. This position falls under our Cross-Border line of business and is located in Toronto, Canada.…
Added 27 mins ago
M
Auxiliary Equipment & Yard Manager
Mammoet
Edmonton, AB
- Full-time
The Auxiliary Equipment & Yard Manager will be accountable for the safe / efficient and coordinated operation of yard activities. Sourcing, allocation, inspection, maintenance,…
Added 43 mins ago
B
Customer Service Representative
BMO
Toronto, ON
- Part-time
High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
Added 43 mins ago
B
Credit Analyst, Commercial Banking
BMO
Vancouver, BC · FBT
- Full-time
BMO's Real Estate Finance Group is a specialized commercial banking team that provides construction financing, commercial mortgages, development loans, and investment property financing to…
Added 43 mins ago
Investment Support Officer
Scotiabank
ON · Mississauga, ON
…requisitions, and manual tax forms and submit to Team Leader and/or Manager for authorization in order to facilitate the reconciliation of weekly tax remittances, monthly estate runs,…
Added 43 mins ago
Officer Mortgage Operations
Scotiabank
Perth East, ON · Mississauga, ON
Taking ownership for self-learning and personal development planning, working with their manager in the identification of skills, behaviors, and competencies required to achieve goals.
Added 43 mins ago
Business Controls Officer
Scotiabank
Montreal, QC
Knowledge of Bank systems and tools such as IntraCom, Sales Manager, Workbench, Paperless Cash Operations, and OACR is considered a strong asset.
Added 43 mins ago
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Gestionnaire de Contrats de vente / Sales Contracts Manager
Airbus
Mirabel, QC · Montreal, QC
- Full-time
Added 43 mins ago
Project Manager - Hybrid Power & Electrification
Hatch
Vancouver, BC
Senior Project Manager – Hybrid Power & Electrification
Added 43 mins ago
M
Strategic Partnership Manager
Manulife
Halifax, NS · Toronto, ON · Waterloo, ON · Montreal, QC
- Full-time
As a Strategic Partnership Manager, you will play a critical role in leading initiatives, driving high value vendor relationships, optimizing third-party performance, and enabling strong…

AMZ Prep®

Freight Account Manager

Mississauga, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Apr 25, 2027
Posting language: English
Posted: Oct 27, 2026

Original job description

About AMZ Prep

AMZ Prep is a fast-growing, technology-driven third-party logistics (3PL) and fulfillment company supporting brands across North America. We combine innovative technology, data, and operational expertise to deliver scalable logistics solutions.

We operate with the speed and mindset of a technology company, where accountability, collaboration, and continuous improvement are part of how we work.

Our Core Values

Win Relentlessly

We are driven to succeed, push for results, and continuously improve the value we deliver to our customers. We approach challenges with determination, urgency, and a commitment to excellence.

Own the Outcome

We take full responsibility for our work, from start to finish. We demonstrate initiative, solve problems proactively, and follow through on commitments to deliver results.

Be Humbly Confident

We bring expertise, confidence, and strong opinions while remaining open to feedback, collaboration, and continuous learning. We value teamwork and recognize that the best ideas can come from anyone.

Obsess Over Data

We make informed decisions based on facts, measurable results, and meaningful insights. We use data to identify opportunities, improve performance, and drive accountability.

Position Overview

AMZ Prep is seeking a results-driven Freight Account Manager to take full ownership of an assigned portfolio of freight accounts.

This is a revenue-generating, relationship-focused position responsible for customer retention, account growth, gross profit performance, and issue resolution.

The successful candidate will manage the commercial relationship from end to end, ensuring freight moves efficiently, customers receive exceptional service, and opportunities for growth are consistently identified and pursued.

This is not a traditional freight coordinator or dispatch position. The Freight Account Manager is accountable for the overall success and profitability of their assigned book of business, working independently while collaborating with internal operations and dispatch teams.

Key Responsibilities

Account Ownership & Retention

Take full ownership of an assigned portfolio of non-Pattern freight accounts, including Amazon, Walmart, Middle Mile Plus, internal transfers, and standard freight.
Serve as the primary customer relationship manager for all assigned accounts.
Maintain strong customer relationships to maximize retention and long-term satisfaction.
Monitor account performance, customer concerns, and potential churn risks.
Take accountability for revenue, gross profit, retention, and service performance across the assigned portfolio.

2. Revenue Growth & Profitability

Identify and pursue opportunities to expand freight volume and revenue within existing accounts.
Proactively engage customers to secure additional freight opportunities.
Prepare competitive freight quotations while maintaining targeted gross profit margins.
Track quoted opportunities, conversion rates, and overall book growth.
Develop account growth strategies that support revenue and profitability objectives.

3. Customer Relationship Management

Lead Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs) for assigned accounts.
Establish and maintain a consistent schedule of customer business reviews.
Present account performance, service metrics, growth opportunities, and improvement initiatives.
Identify customer risks and address concerns proactively.
Maintain clear, timely, and professional customer communication.

4. Escalation & Issue Resolution

Take end-to-end ownership of customer escalations, service issues, disputes, and commercial concerns.
Coordinate with internal departments to ensure issues are resolved promptly and effectively.
Maintain a customer response time of less than two business hours.
Ensure outstanding issues are actively managed, with a goal of zero unresolved issues aged 48 hours or more.
Keep customers informed throughout the resolution process and ensure issues are fully closed.

5. Freight Pricing & Operational Coordination

Source competitive freight rates directly from carrier partners.
Prepare freight pricing and quotations based on customer requirements and profitability targets.
Coordinate with the Dispatch team to ensure approved freight movements are processed and executed.
Maintain clear accountability between commercial ownership and dispatch execution.
Provide first-leg support for Pattern/Middle Mile freight when required.
Participate in Pattern account business reviews as needed, while the assigned Customer Success Manager retains overall account ownership.

Scope of Responsibility

The Freight Account Manager Owns:

Assigned non-Pattern freight accounts and customer relationships.
Revenue, gross profit, customer retention, and account growth.
Customer business reviews and commercial account planning.
Freight sourcing, pricing, and quotation management.
Customer escalations and issue resolution.
Communication responsiveness and customer satisfaction.

Outside the Scope of This Position:

Direct dispatch execution and Bill of Lading (BOL) processing.
Ownership of Pattern freight beyond first-leg support.
New customer acquisition outside the assigned book of business.

Qualifications and Experience

Previous experience in freight brokerage, transportation, logistics account management, or a related 3PL environment.
Demonstrated ability to independently manage and grow a portfolio of customer accounts.
Strong understanding of freight pricing, carrier sourcing, transportation operations, and gross profit management.
Proven ability to build customer relationships, improve retention, and identify revenue opportunities.
Experience managing customer escalations and resolving complex service issues.
Strong commercial judgment, negotiation, and problem-solving skills.
Experience conducting customer business reviews and presenting performance results.
Strong organizational skills with the ability to manage multiple accounts and competing priorities.
Proficiency with Google Sheets, transportation management systems, and customer communication platforms.
Excellent verbal and written communication skills.
A proactive, accountable, and results-oriented approach to customer service.

Key Performance Indicators (KPIs)

Weekly Performance Metrics

Loads Completed: Total freight loads completed across the assigned portfolio.
Customer Response Time: First response within 2 business hours.
Outstanding Issues: Zero unresolved issues aged 48 hours or more.

Monthly and Quarterly Performance Metrics

Revenue Performance: Total revenue generated from the assigned book of business.
Gross Profit: Gross profit dollars and percentage achieved.
Customer Retention: Percentage of assigned customers retained.
Account Growth: Revenue growth generated from existing customers.
Business Reviews: Percentage of scheduled MBRs and QBRs successfully completed.
Quote Win Rate: Percentage of quoted opportunities converted into business.
Issue Resolution: Average time required to fully resolve customer issues.

Three Primary Measures of Success:

Retain and protect the existing customer portfolio.
Grow revenue and gross profit from assigned accounts.
Resolve customer issues quickly and effectively.

Systems and Tools

Front – Customer Communication

Manage all customer communication through Front, ensuring visibility, accountability, and accurate documentation of customer interactions.

Relay – Transportation Management System (TMS)

Use Relay daily to monitor freight activity, support account management, and maintain operational visibility.

Google Sheets – Reporting & Account Management

Maintain freight pricing, account tracking, revenue analysis, and customer growth plans.

Phone, Email & Customer Communication

Maintain proactive, responsive communication with customers and internal stakeholders, particularly when addressing urgent operational issues.

What Success Looks Like

The successful Freight Account Manager takes complete ownership of their assigned accounts, builds trusted customer relationships, and consistently delivers measurable commercial results.

They anticipate challenges before they escalate, identify opportunities to grow existing business, and collaborate effectively with operations to ensure a seamless customer experience.

Above all, they demonstrate AMZ Prep's core values through accountability, urgency, data-driven decision-making, and a relentless commitment to customer success.

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More about this job

Responsibilities

Own and grow an assigned portfolio of freight accounts, managing customer relationships, retention, revenue, gross profit, pricing, and business reviews. Resolve customer issues promptly and coordinate with dispatch and operations teams to ensure freight service and account performance meet expectations.

Requirements

Candidates should have experience in freight brokerage, transportation, logistics account management, or a related 3PL environment, with the ability to independently manage and grow customer accounts. Strong freight pricing, carrier sourcing, gross profit management, customer communication, issue resolution, organizational, and Google Sheets or TMS skills are required.

Skills

Freight Account Management
Account Retention
Revenue Growth
Gross Profit Management
Freight Pricing
Carrier Sourcing
Transportation Operations
Negotiation
Problem-Solving
Business Reviews
Account Planning
Data Analysis
Google Sheets

Visa sponsorship

Not detected in the job text

Keywords

Freight Brokerage
Third-Party Logistics
Transportation
Supply Chain
Freight Account Management
Account Retention
Revenue Growth
Gross Profit
Freight Pricing
Carrier Sourcing
Freight Quotations
Customer Escalations
Issue Resolution
Monthly Business Reviews
Quarterly Business Reviews
Dispatch Coordination
Relay
Front
Google Sheets
Customer Communication
Quote Win Rate
Account Growth
Customer Retention
Service Performance

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