Find work in Canada.

518,359 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 11 mins ago
Delivery Driver
Sherwin-Williams
Langley (District), BC · Langley, BC
…complete, packed correctly, and safely delivered to the correct customer. Drivers are accountable for customer satisfaction and for transporting items in a safe, timely…
Added 11 mins ago
Manager, Enterprise Solutions Engineering - Canada
NetApp, Inc.
Vancouver, BC · Toronto, ON
Work cross-functionally with Product Management, Marketing, Solutions, Customer Success, and Human Resources to address customer needs and ensure the team has what it needs to succeed.
Added 11 mins ago
R
Operation Specialist Performance Measurement
RBC
Mississauga, ON
- Full-time
Actively and accurately investigate and analyze account activity for impacts to clients’ portfolio performance calculations / attribution. Research transactions (trades, income…
Added 11 mins ago
T
Trust Officer
TD
Windsor, ON
- Full-time
…to high-value clients and fostering long-term relationships. Success in this role requires strong relationship-management capabilities, sound professional expertise, and the ability to…
Added 12 mins ago
BF
Financial Analyst – Permanent, FT, Day
Burnbrae Farms
Winnipeg, MB
- Full-time
Have worked with standard costing and inventory management processes.
Added 27 mins ago
L
Product Manager
LBMX
London, ON
- Full-time
…work through - resolving the details with engineering, running customer feedback and validation sessions, and owning the metrics that tell us whether what we shipped is working. Principals…
Added 27 mins ago
C
Associate, Commercial Banking - Bilingual
CIBC
Val-d'Or, QC
- Part-time
You will join CIBC’s Commercial Banking team to provide support to account teams through client acquisition, relationship management and credit management processes as well as providing…
Added 27 mins ago
WC
(CAN) Préposé au déchargement
Walmart Canada
Lac-Mégantic, QC
- Full-time
…workspace. As part of the team, you help support a positive customer experience and contribute to the store’s success. This role is a great fit for individuals looking for an active,…
Added 27 mins ago
WC
(CAN) Stock Unloader Associate
Walmart Canada
Fredericton, NB
- Full-time
…workspace. As part of the team, you help support a positive customer experience and contribute to the store’s success. This role is a great fit for individuals looking for an active,…
Added 27 mins ago
Project Engineer
Gibson Energy
Edmonton, AB · Hardisty, AB · AB · Calgary, AB
For over 70 years, Gibson has been defined by our people - those who seize opportunities and make exceptional customer service a part of everything we do. We believe employees should share…
Added 42 mins ago
(CAN) Stock Unloader Associate**Part-Time 1:30pm-11:30pm**
Walmart Canada
Vaughan, ON
…workspace. As part of the team, you help support a positive customer experience and contribute to the store’s success. This role is a great fit for individuals looking for an active,…
Added 42 mins ago
EG
Area Vice President - West
Endress+Hauser Group
ON · Ontario, Canada
- Full-time
…sales plans to drive market penetration, revenue growth, and customer satisfaction. Collaborating with manufacturing representatives, strategic account managers, and regional product…
Added 42 mins ago
J
HR Consultant, International
Justworks
Toronto, ON
- $87,000 to $109,000 CAD / year
- Full-time
Partner with Customer Success to manage high-value accounts, addressing sophisticated, Americas-specific needs that require advanced jurisdictional expertise.
Added 42 mins ago
J
HR Consultant, International
Justworks
Calgary, AB
- $87,000 to $109,000 CAD / year
- Full-time
Partner with Customer Success to manage high-value accounts, addressing sophisticated, Americas-specific needs that require advanced jurisdictional expertise.
Added 42 mins ago
J
HR Consultant, International
Justworks
Vancouver, BC
- $87,000 to $109,000 CAD / year
- Full-time
Partner with Customer Success to manage high-value accounts, addressing sophisticated, Americas-specific needs that require advanced jurisdictional expertise.
Added 42 mins ago
J
HR Consultant, International
Justworks
Montreal, QC
- $87,000 to $109,000 CAD / year
- Full-time
Partner with Customer Success to manage high-value accounts, addressing sophisticated, Americas-specific needs that require advanced jurisdictional expertise.
Added 42 mins ago
FB
Loan Consultant
Fairstone Bank
Winnipeg, MB
- Full-time
Understanding customer needs to recommend the right financial solutions
Added 57 mins ago
Sr Manager, Sales
Rogers Communications
Calgary, AB · Toronto, ON
Supervise and motivate the Sales Team to obtain set objectives for account planning, customer education/customer prospecting and customer satisfaction
Added 57 mins ago
Account Development Representative
MongoDB
Toronto, ON
At MongoDB, our Account Development team works closely with our partners in both Sales and Marketing to build fanatical customer enthusiasm around MongoDB. ADR reps are responsible for…
Added 57 mins ago
RB
Client Advisor Intern
Royal Bank of Canada
Woodstock, ON
- Part-time
…relationships. If you have the self-motivation to deliver exceptional customer service and are excited to help clients embrace our digital capabilities, you can build a great career with us…
Added 1 hour ago
CM
Specialist, Custody Services
CIBC Mellon
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Provides professional client service, account oversight and risk management to an assigned group of institutional clients or investment managers. Work closely with the offshore cash and…
Added 1 hour ago
EW
Law Clerk
ERCO Worldwide
Mississauga, ON
- Full-time
…technology in the world, we are devoted to building genuine customer relationships and delivering innovative, sustainable chemical solutions that improve lives and the health of our planet.…
Added 1 hour ago
C
Associate, Commercial Banking - Bilingual
CIBC
Val-d'Or, QC
- Part-time
You will join CIBC’s Commercial Banking team to provide support to account teams through client acquisition, relationship management and credit management processes as well as providing…
Added 1 hour ago
CM
Senior Specialist, Custody Services
CIBC Mellon
Toronto, ON
- Full-time
…and Pune India in the form of professional client service, account oversight and risk management to an assigned group of larger more complex client and/or investment…
Added 1 hour ago
Coordonnateur(trice) des opérations, gestion des commandes // Operations Coordinator, Order Management
SharkNinja
Montreal, QC

AMZ Prep®

Freight Account Manager

Mississauga, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Apr 25, 2027
Posting language: English
Posted: Oct 27, 2026

Original job description

About AMZ Prep

AMZ Prep is a fast-growing, technology-driven third-party logistics (3PL) and fulfillment company supporting brands across North America. We combine innovative technology, data, and operational expertise to deliver scalable logistics solutions.

We operate with the speed and mindset of a technology company, where accountability, collaboration, and continuous improvement are part of how we work.

Our Core Values

Win Relentlessly

We are driven to succeed, push for results, and continuously improve the value we deliver to our customers. We approach challenges with determination, urgency, and a commitment to excellence.

Own the Outcome

We take full responsibility for our work, from start to finish. We demonstrate initiative, solve problems proactively, and follow through on commitments to deliver results.

Be Humbly Confident

We bring expertise, confidence, and strong opinions while remaining open to feedback, collaboration, and continuous learning. We value teamwork and recognize that the best ideas can come from anyone.

Obsess Over Data

We make informed decisions based on facts, measurable results, and meaningful insights. We use data to identify opportunities, improve performance, and drive accountability.

Position Overview

AMZ Prep is seeking a results-driven Freight Account Manager to take full ownership of an assigned portfolio of freight accounts.

This is a revenue-generating, relationship-focused position responsible for customer retention, account growth, gross profit performance, and issue resolution.

The successful candidate will manage the commercial relationship from end to end, ensuring freight moves efficiently, customers receive exceptional service, and opportunities for growth are consistently identified and pursued.

This is not a traditional freight coordinator or dispatch position. The Freight Account Manager is accountable for the overall success and profitability of their assigned book of business, working independently while collaborating with internal operations and dispatch teams.

Key Responsibilities

Account Ownership & Retention

Take full ownership of an assigned portfolio of non-Pattern freight accounts, including Amazon, Walmart, Middle Mile Plus, internal transfers, and standard freight.
Serve as the primary customer relationship manager for all assigned accounts.
Maintain strong customer relationships to maximize retention and long-term satisfaction.
Monitor account performance, customer concerns, and potential churn risks.
Take accountability for revenue, gross profit, retention, and service performance across the assigned portfolio.

2. Revenue Growth & Profitability

Identify and pursue opportunities to expand freight volume and revenue within existing accounts.
Proactively engage customers to secure additional freight opportunities.
Prepare competitive freight quotations while maintaining targeted gross profit margins.
Track quoted opportunities, conversion rates, and overall book growth.
Develop account growth strategies that support revenue and profitability objectives.

3. Customer Relationship Management

Lead Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs) for assigned accounts.
Establish and maintain a consistent schedule of customer business reviews.
Present account performance, service metrics, growth opportunities, and improvement initiatives.
Identify customer risks and address concerns proactively.
Maintain clear, timely, and professional customer communication.

4. Escalation & Issue Resolution

Take end-to-end ownership of customer escalations, service issues, disputes, and commercial concerns.
Coordinate with internal departments to ensure issues are resolved promptly and effectively.
Maintain a customer response time of less than two business hours.
Ensure outstanding issues are actively managed, with a goal of zero unresolved issues aged 48 hours or more.
Keep customers informed throughout the resolution process and ensure issues are fully closed.

5. Freight Pricing & Operational Coordination

Source competitive freight rates directly from carrier partners.
Prepare freight pricing and quotations based on customer requirements and profitability targets.
Coordinate with the Dispatch team to ensure approved freight movements are processed and executed.
Maintain clear accountability between commercial ownership and dispatch execution.
Provide first-leg support for Pattern/Middle Mile freight when required.
Participate in Pattern account business reviews as needed, while the assigned Customer Success Manager retains overall account ownership.

Scope of Responsibility

The Freight Account Manager Owns:

Assigned non-Pattern freight accounts and customer relationships.
Revenue, gross profit, customer retention, and account growth.
Customer business reviews and commercial account planning.
Freight sourcing, pricing, and quotation management.
Customer escalations and issue resolution.
Communication responsiveness and customer satisfaction.

Outside the Scope of This Position:

Direct dispatch execution and Bill of Lading (BOL) processing.
Ownership of Pattern freight beyond first-leg support.
New customer acquisition outside the assigned book of business.

Qualifications and Experience

Previous experience in freight brokerage, transportation, logistics account management, or a related 3PL environment.
Demonstrated ability to independently manage and grow a portfolio of customer accounts.
Strong understanding of freight pricing, carrier sourcing, transportation operations, and gross profit management.
Proven ability to build customer relationships, improve retention, and identify revenue opportunities.
Experience managing customer escalations and resolving complex service issues.
Strong commercial judgment, negotiation, and problem-solving skills.
Experience conducting customer business reviews and presenting performance results.
Strong organizational skills with the ability to manage multiple accounts and competing priorities.
Proficiency with Google Sheets, transportation management systems, and customer communication platforms.
Excellent verbal and written communication skills.
A proactive, accountable, and results-oriented approach to customer service.

Key Performance Indicators (KPIs)

Weekly Performance Metrics

Loads Completed: Total freight loads completed across the assigned portfolio.
Customer Response Time: First response within 2 business hours.
Outstanding Issues: Zero unresolved issues aged 48 hours or more.

Monthly and Quarterly Performance Metrics

Revenue Performance: Total revenue generated from the assigned book of business.
Gross Profit: Gross profit dollars and percentage achieved.
Customer Retention: Percentage of assigned customers retained.
Account Growth: Revenue growth generated from existing customers.
Business Reviews: Percentage of scheduled MBRs and QBRs successfully completed.
Quote Win Rate: Percentage of quoted opportunities converted into business.
Issue Resolution: Average time required to fully resolve customer issues.

Three Primary Measures of Success:

Retain and protect the existing customer portfolio.
Grow revenue and gross profit from assigned accounts.
Resolve customer issues quickly and effectively.

Systems and Tools

Front – Customer Communication

Manage all customer communication through Front, ensuring visibility, accountability, and accurate documentation of customer interactions.

Relay – Transportation Management System (TMS)

Use Relay daily to monitor freight activity, support account management, and maintain operational visibility.

Google Sheets – Reporting & Account Management

Maintain freight pricing, account tracking, revenue analysis, and customer growth plans.

Phone, Email & Customer Communication

Maintain proactive, responsive communication with customers and internal stakeholders, particularly when addressing urgent operational issues.

What Success Looks Like

The successful Freight Account Manager takes complete ownership of their assigned accounts, builds trusted customer relationships, and consistently delivers measurable commercial results.

They anticipate challenges before they escalate, identify opportunities to grow existing business, and collaborate effectively with operations to ensure a seamless customer experience.

Above all, they demonstrate AMZ Prep's core values through accountability, urgency, data-driven decision-making, and a relentless commitment to customer success.

Apply About employer

More about this job

Responsibilities

Own and grow an assigned portfolio of freight accounts, managing customer relationships, retention, revenue, gross profit, pricing, and business reviews. Resolve customer issues promptly and coordinate with dispatch and operations teams to ensure freight service and account performance meet expectations.

Requirements

Candidates should have experience in freight brokerage, transportation, logistics account management, or a related 3PL environment, with the ability to independently manage and grow customer accounts. Strong freight pricing, carrier sourcing, gross profit management, customer communication, issue resolution, organizational, and Google Sheets or TMS skills are required.

Skills

Freight Account Management
Account Retention
Revenue Growth
Gross Profit Management
Freight Pricing
Carrier Sourcing
Transportation Operations
Negotiation
Problem-Solving
Business Reviews
Account Planning
Data Analysis
Google Sheets

Visa sponsorship

Not detected in the job text

Keywords

Freight Brokerage
Third-Party Logistics
Transportation
Supply Chain
Freight Account Management
Account Retention
Revenue Growth
Gross Profit
Freight Pricing
Carrier Sourcing
Freight Quotations
Customer Escalations
Issue Resolution
Monthly Business Reviews
Quarterly Business Reviews
Dispatch Coordination
Relay
Front
Google Sheets
Customer Communication
Quote Win Rate
Account Growth
Customer Retention
Service Performance

Report this job