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Added 13 mins ago
BG
Représentant·e pièces et service | Heavy Equipment Parts & Service Advisor (CSA)
Brandt Group of Companies
Laval, QC
- Full-time
Brandt is a customer driven company, privately owned and family run, strengthened by diversification and succeeding through specialization. We operate over 170 locations across Canada, the…
Added 13 mins ago
BG
Représentant·e des ventes- Produits souterrains et entretien des arbres | Territory Manager - Underground & Tree Care Products
Brandt Group of Companies
Laval, QC
- Full-time
The Compact Construction Equipment Territory Manager specializing in Underground and Tree Care is responsible for selling new and used equipment such as Ditch Witch and Morbark, within an…
Added 13 mins ago
BG
Représentant·e des ventes - Produits souterrains et entretien des arbres | Territory Manager - Underground & Tree Care Products
Brandt Group of Companies
Brossard, QC
- Full-time
The Compact Construction Equipment Territory Manager specializing in Underground and Tree Care is responsible for selling new and used equipment such as Ditch Witch and Morbark, within an…
Added 13 mins ago
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Senior Manager, Technology Procurement
Deloitte
Toronto, ON
- Full-time
Deloitte Global is looking for a Senior Manager of Technology Procurement that leads global category strategy development, sourcing, negotiations and contracting within a group of…
Added 13 mins ago
BG
Représentante des ventes d’équipements lourds – Division de la location | Heavy Duty Equipment Sales Representative - Rentals Division
Brandt Group of Companies
Laval, QC
- Full-time
The Territory Manager - Rentals is responsible for developing new customer relationships while maintaining and growing existing accounts. This role focuses on consultive selling,…
Added 13 mins ago
BG
Représentant·e des ventes - Construction et foresterie | Heavy Duty Equipment Sales Representative
Brandt Group of Companies
Laval, QC
- Full-time
The Territory Manager - Construction and Forestry role is vital in the creation, fostering, and growing of Customer relationships within the defined area of responsibility (AOR) with the…
Added 13 mins ago
BG
Territory Manager
Brandt Group of Companies
Sydney Indian Reserve No. 28A, NS · Sydney, NS
- Full-time
The Territory Manager - Construction and Forestry role is vital in the creation, fostering, and growing of Customer relationships within the defined area of responsibility (AOR) with the…
Added 13 mins ago
BG
Partsperson - Lead
Brandt Group of Companies
Terrace, BC
- Full-time
This position is responsible for supporting the Parts Manager in the daily operation of the Parts Department by coordinating workflow, maintaining inventory accuracy, and ensuring…
Added 13 mins ago
BG
Territory Manager - Road & Mineral Technologies
Brandt Group of Companies
Terrace, BC
- Full-time
Brandt is currently seeking a Territory Manager, Road & Mineral Technologies, based out of any of our Interior or Northern BC branches, including Castlegar, Kamloops, Vernon, Prince George,…
Added 13 mins ago
BG
Représentant·e des ventes - Produits souterrains et entretien des arbres | Territory Manager - Underground & Tree Care Products
Brandt Group of Companies
Saint-Augustin-de-Desmaures, QC
- Full-time
The Compact Construction Equipment Territory Manager specializing in Underground and Tree Care is responsible for selling new and used equipment such as Ditch Witch and Morbark, within an…
Added 13 mins ago
TU
Registered Veterinary Technologist
The University of British Columbia
Vancouver, BC
- $5,047 to $5,503 CAD / month
- Full-time
…with the Animal Care Technicians (ACTs), Senior Operations Manager and Clinical Veterinarians. Liaises with researchers and their…
Added 13 mins ago
MC
Chef de l’engagement du client / Customer Engagement Manager
Merck Canada
Kirkland, QC
- Full-time
Join a global organization where science, innovation, and bold ideas come together to create meaningful impact. As a Customer Engagement Manager, you will have the opportunity to bring…
Added 13 mins ago
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The ability to focus on client and customer services, entrepreneurship and building and growing a strong business is essential to success in this role.
Added 13 mins ago
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- $20 USD / hour
- Full-time
Act as Manager on duty for any employee scheduling issues, customer complaints, etc. when Store Manager is not present.
Added 13 mins ago
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Reclamation Manager - Central Canada
Glencore
Sudbury, ON · Greater Sudbury, ON
- Full-time
We are seeking a Reclamation Manager to contribute significantly to the revitalization of legacy mine sites throughout North America. If you have 15+ years of experience, a solid foundation…
Added 13 mins ago
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- Full-time
Account Management, Customer Success, Decision Making, Financial Regulation, Group Problem Solving, Interpersonal Relationships, Investment Risk Management
Added 13 mins ago
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Account Management, Customer Success, Decision Making, Financial Regulation, Group Problem Solving, Interpersonal Relationships, Investment Risk Management
Added 13 mins ago
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Branch Manager
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Regina, SK
- Full-time
…automated machining processes, Dexter has achieved many years of success through a commitment to the principles of superior quality, continuous improvement, and unparalleled customer…
Added 13 mins ago
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Assistant Branch Operations Manager
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The RBC Dominion Securities is looking for an Assistant Branch Operations Manager to join their team! The Assistant Branch Operations Manager fulfils a leadership role in the branch by…
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Collections Specialist
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We have an immediate opening for a Collection Specialist for a permanent role. This position reports to the Manager, Collections located in Toronto and will be responsible for collections…
Added 13 mins ago
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Sherwood Park, AB
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The Supervisor, Group Benefit STD and LTD Claims, reporting to the Manager, Claims - Group Benefits, is based at the Sherwood Park head office. The Supervisor, Group Benefit STD and LTD…
Added 13 mins ago
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- Full-time
myRocky is scaling its paid acquisition efforts and looking for a Performance Marketing Manager to take hands-on ownership of campaign strategy, execution, and optimization. Reporting to…
Added 13 mins ago
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▪ Develop strong relationships based on trust and dedication to customer service
Added 13 mins ago
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AMZ Prep®

Freight Account Manager

Mississauga, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Apr 25, 2027
Posting language: English
Posted: Oct 27, 2026

Original job description

About AMZ Prep

AMZ Prep is a fast-growing, technology-driven third-party logistics (3PL) and fulfillment company supporting brands across North America. We combine innovative technology, data, and operational expertise to deliver scalable logistics solutions.

We operate with the speed and mindset of a technology company, where accountability, collaboration, and continuous improvement are part of how we work.

Our Core Values

Win Relentlessly

We are driven to succeed, push for results, and continuously improve the value we deliver to our customers. We approach challenges with determination, urgency, and a commitment to excellence.

Own the Outcome

We take full responsibility for our work, from start to finish. We demonstrate initiative, solve problems proactively, and follow through on commitments to deliver results.

Be Humbly Confident

We bring expertise, confidence, and strong opinions while remaining open to feedback, collaboration, and continuous learning. We value teamwork and recognize that the best ideas can come from anyone.

Obsess Over Data

We make informed decisions based on facts, measurable results, and meaningful insights. We use data to identify opportunities, improve performance, and drive accountability.

Position Overview

AMZ Prep is seeking a results-driven Freight Account Manager to take full ownership of an assigned portfolio of freight accounts.

This is a revenue-generating, relationship-focused position responsible for customer retention, account growth, gross profit performance, and issue resolution.

The successful candidate will manage the commercial relationship from end to end, ensuring freight moves efficiently, customers receive exceptional service, and opportunities for growth are consistently identified and pursued.

This is not a traditional freight coordinator or dispatch position. The Freight Account Manager is accountable for the overall success and profitability of their assigned book of business, working independently while collaborating with internal operations and dispatch teams.

Key Responsibilities

Account Ownership & Retention

Take full ownership of an assigned portfolio of non-Pattern freight accounts, including Amazon, Walmart, Middle Mile Plus, internal transfers, and standard freight.
Serve as the primary customer relationship manager for all assigned accounts.
Maintain strong customer relationships to maximize retention and long-term satisfaction.
Monitor account performance, customer concerns, and potential churn risks.
Take accountability for revenue, gross profit, retention, and service performance across the assigned portfolio.

2. Revenue Growth & Profitability

Identify and pursue opportunities to expand freight volume and revenue within existing accounts.
Proactively engage customers to secure additional freight opportunities.
Prepare competitive freight quotations while maintaining targeted gross profit margins.
Track quoted opportunities, conversion rates, and overall book growth.
Develop account growth strategies that support revenue and profitability objectives.

3. Customer Relationship Management

Lead Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs) for assigned accounts.
Establish and maintain a consistent schedule of customer business reviews.
Present account performance, service metrics, growth opportunities, and improvement initiatives.
Identify customer risks and address concerns proactively.
Maintain clear, timely, and professional customer communication.

4. Escalation & Issue Resolution

Take end-to-end ownership of customer escalations, service issues, disputes, and commercial concerns.
Coordinate with internal departments to ensure issues are resolved promptly and effectively.
Maintain a customer response time of less than two business hours.
Ensure outstanding issues are actively managed, with a goal of zero unresolved issues aged 48 hours or more.
Keep customers informed throughout the resolution process and ensure issues are fully closed.

5. Freight Pricing & Operational Coordination

Source competitive freight rates directly from carrier partners.
Prepare freight pricing and quotations based on customer requirements and profitability targets.
Coordinate with the Dispatch team to ensure approved freight movements are processed and executed.
Maintain clear accountability between commercial ownership and dispatch execution.
Provide first-leg support for Pattern/Middle Mile freight when required.
Participate in Pattern account business reviews as needed, while the assigned Customer Success Manager retains overall account ownership.

Scope of Responsibility

The Freight Account Manager Owns:

Assigned non-Pattern freight accounts and customer relationships.
Revenue, gross profit, customer retention, and account growth.
Customer business reviews and commercial account planning.
Freight sourcing, pricing, and quotation management.
Customer escalations and issue resolution.
Communication responsiveness and customer satisfaction.

Outside the Scope of This Position:

Direct dispatch execution and Bill of Lading (BOL) processing.
Ownership of Pattern freight beyond first-leg support.
New customer acquisition outside the assigned book of business.

Qualifications and Experience

Previous experience in freight brokerage, transportation, logistics account management, or a related 3PL environment.
Demonstrated ability to independently manage and grow a portfolio of customer accounts.
Strong understanding of freight pricing, carrier sourcing, transportation operations, and gross profit management.
Proven ability to build customer relationships, improve retention, and identify revenue opportunities.
Experience managing customer escalations and resolving complex service issues.
Strong commercial judgment, negotiation, and problem-solving skills.
Experience conducting customer business reviews and presenting performance results.
Strong organizational skills with the ability to manage multiple accounts and competing priorities.
Proficiency with Google Sheets, transportation management systems, and customer communication platforms.
Excellent verbal and written communication skills.
A proactive, accountable, and results-oriented approach to customer service.

Key Performance Indicators (KPIs)

Weekly Performance Metrics

Loads Completed: Total freight loads completed across the assigned portfolio.
Customer Response Time: First response within 2 business hours.
Outstanding Issues: Zero unresolved issues aged 48 hours or more.

Monthly and Quarterly Performance Metrics

Revenue Performance: Total revenue generated from the assigned book of business.
Gross Profit: Gross profit dollars and percentage achieved.
Customer Retention: Percentage of assigned customers retained.
Account Growth: Revenue growth generated from existing customers.
Business Reviews: Percentage of scheduled MBRs and QBRs successfully completed.
Quote Win Rate: Percentage of quoted opportunities converted into business.
Issue Resolution: Average time required to fully resolve customer issues.

Three Primary Measures of Success:

Retain and protect the existing customer portfolio.
Grow revenue and gross profit from assigned accounts.
Resolve customer issues quickly and effectively.

Systems and Tools

Front – Customer Communication

Manage all customer communication through Front, ensuring visibility, accountability, and accurate documentation of customer interactions.

Relay – Transportation Management System (TMS)

Use Relay daily to monitor freight activity, support account management, and maintain operational visibility.

Google Sheets – Reporting & Account Management

Maintain freight pricing, account tracking, revenue analysis, and customer growth plans.

Phone, Email & Customer Communication

Maintain proactive, responsive communication with customers and internal stakeholders, particularly when addressing urgent operational issues.

What Success Looks Like

The successful Freight Account Manager takes complete ownership of their assigned accounts, builds trusted customer relationships, and consistently delivers measurable commercial results.

They anticipate challenges before they escalate, identify opportunities to grow existing business, and collaborate effectively with operations to ensure a seamless customer experience.

Above all, they demonstrate AMZ Prep's core values through accountability, urgency, data-driven decision-making, and a relentless commitment to customer success.

Apply About employer

More about this job

Responsibilities

Own and grow an assigned portfolio of freight accounts, managing customer relationships, retention, revenue, gross profit, pricing, and business reviews. Resolve customer issues promptly and coordinate with dispatch and operations teams to ensure freight service and account performance meet expectations.

Requirements

Candidates should have experience in freight brokerage, transportation, logistics account management, or a related 3PL environment, with the ability to independently manage and grow customer accounts. Strong freight pricing, carrier sourcing, gross profit management, customer communication, issue resolution, organizational, and Google Sheets or TMS skills are required.

Skills

Freight Account Management
Account Retention
Revenue Growth
Gross Profit Management
Freight Pricing
Carrier Sourcing
Transportation Operations
Negotiation
Problem-Solving
Business Reviews
Account Planning
Data Analysis
Google Sheets

Visa sponsorship

Not detected in the job text

Keywords

Freight Brokerage
Third-Party Logistics
Transportation
Supply Chain
Freight Account Management
Account Retention
Revenue Growth
Gross Profit
Freight Pricing
Carrier Sourcing
Freight Quotations
Customer Escalations
Issue Resolution
Monthly Business Reviews
Quarterly Business Reviews
Dispatch Coordination
Relay
Front
Google Sheets
Customer Communication
Quote Win Rate
Account Growth
Customer Retention
Service Performance

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