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Added 1 min ago
TU
Community-Engaged Research and Partnerships Specialist
The University of British Columbia
Vancouver, BC
- $5,692.25 to $8,179.5 CAD / month
- Full-time
Student Support | Centre for Migration Studies
Added 1 min ago
MS
Executive Assistant
Marberg Staffing
Toronto, ON
- $40 to $55 CAD / hour
- Temporary
Initial Term: ASAP for approximately two months, with possible extension or direct hire.
Added 1 min ago
GE
Stage Bar Server Assistant
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
…with table turnover and guest needs. The Server Assistant has direct guest contact and must consistently provide professional, courteous service while following all Resort and Casino…
Added 1 min ago
TC
Director, Portfolio
Travelers Capital Corp.
Calgary, AB
- $100,000 to $125,000 CAD / year
- Full-time
…mentorship, skill development to the associates, while providing support and being mentored by the leadership…
Added 1 min ago
GE
Buffet Server Assistant
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
…with table turnover and guest needs. The Server Assistant has direct guest contact and must consistently provide professional, courteous service while following all Resort and Casino…
Added 1 min ago
L
5726 - Assistant Store Manager FT
Lids
Sudbury, ON · Greater Sudbury, ON
- $20 USD / hour
- Full-time
Our stores feature officially licensed headwear and apparel from collegiate and professional teams, alongside top brands like Champion, Nike, New Era, Lululemon Athletica, and Mitchell &…
Added 1 min ago
GE
Blaze Bar & Grill Server Assistant
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
…with table turnover and guest needs. The Server Assistant has direct guest contact and must consistently provide professional, courteous service while following all Resort and Casino…
Added 1 min ago
CM
Concurrent Disorder Specialist
Canadian Mental Health Association (CMHA) - Toronto
Toronto, ON · North York, ON
- $58,783 to $64,407 CAD / year
- Full-time
…interdisciplinary group dedicated to providing comprehensive support to justice-involved individuals. As a Concurrent Disorder Specialist, you'll contribute to our mission of delivering…
Added 1 min ago
TS
Residential Support Worker
The Salvation Army in Canada
Winnipeg, MB
- Part-time
…necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging…
Added 1 min ago
TH
PRO Account Sales Associate Full Time ( BARRHAVEN)
The Home Depot Canada
Ottawa, ON
- Full-time
…relationships and selling products to industrial, commercial and other professional customers. Key responsibilities for this position include providing outstanding service to customers…
Added 1 min ago
TS
Christmas Kettle Worker
The Salvation Army in Canada
Winnipeg, MB
- Part-time
…necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging…
Added 1 min ago
CS
Part-Time Receptionist (4PM to 8 PM)
Cogir Senior Living
Ottawa, ON · Astoria Senior Apartments
- Part-time
Reporting to on site Management, the Receptionist will respond to all incoming calls, greet and direct all visitors, answering inquiries in a positive and professional manner.
Added 1 min ago
CS
Part-Time Receptionist (8 AM to 4 PM)
Cogir Senior Living
Ottawa, ON · Astoria Senior Apartments
- Part-time
Reporting to on site Management, the Receptionist will respond to all incoming calls, greet and direct all visitors, answering inquiries in a positive and professional manner.
Added 1 min ago
Sr Service Specialist (Field Technician, Building Automation Systems), Ottawa ON
Siemens
Ottawa, ON
System Programming, Commissioning & Technical Support
Added 1 min ago
SA
Manager, Procurement Sr
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Winnipeg, MB
- Full-time
As a Senior Manager, Procurement you’ll be responsible for leading strategic sourcing and procurement activities that support StandardAero’s global MRO operations. This role drives supplier…
Added 1 min ago
UO
Community-Engaged Research and Partnerships Specialist
University of British Columbia
Vancouver, BC · UBCV | C.K. Choi Building for the Institute of Asian Research (CHOI)
- $5,692.25 to $8,179.5 CAD / month
- Full-time
Student Support | Centre for Migration Studies
Added 1 min ago
DW
Administrative Technology Assistant
Design Works Engineering
Edmonton, AB
- Full-time
Answer and direct incoming phone calls, greet visitors, and provide general office support.
Added 16 mins ago
YG
Accounts Payable Specialist
York Group
Edmonton, AB
- Full-time
Liaise with project managers and internal stakeholders to support timely approval and payment of invoices
Added 31 mins ago
RM
Food Service Assistant
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Temporary
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Added 31 mins ago
GE
Assistant or Associate Professor on the Educator Track, Doctor of Nursing Practice (DNP), BSON – Georgetown University Medical Center
Georgetown Executive and Clinical DNP Programs
Georgetown, ON
- Full-time
…faculty (non-tenure) member to provide expert teaching and professional role modeling in our Doctor of Nursing Practice (DNP) programs. Georgetown currently offers two DNP pathways. The…
Added 31 mins ago
MD
Agency Chief Financial Officer
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- Full-time
…inclusion, and invests in employees by providing benefits, support resources, and training and development…
Added 31 mins ago
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Outreach Worker
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Temporary
To display this page you need a browser with JavaScript support.
Added 31 mins ago
Territory Manager - Eastern & Northern Ontario, Maritime and Atlantic Provinces
Ottobock
Queb
Partners with Professional Clinical Services to educate healthcare professionals on Ottobock products.
Added 31 mins ago
Registered Nurse
Winnipeg Regional Health Authority
Emerson, MB
The Registered Nurse (RN)/Registered Psychiatric Nurse (RPN) applies the nursing process to support clients/residents/patients in achieving and maintaining their optimum level of health…
Added 31 mins ago
GE
Human Resources Generalist
GFL Environmental Inc.
Calgary, AB · Rocky View No 44, AB
- Full-time
GFL Environmental is looking for a Human Resources Generalist to provide dedicated HR support across regional operations. Reporting to the HR Director, this role acts as a primary point of…

AMZ Prep®

Freight Account Manager

Mississauga, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Apr 25, 2027
Posting language: English
Posted: Oct 27, 2026

Original job description

About AMZ Prep

AMZ Prep is a fast-growing, technology-driven third-party logistics (3PL) and fulfillment company supporting brands across North America. We combine innovative technology, data, and operational expertise to deliver scalable logistics solutions.

We operate with the speed and mindset of a technology company, where accountability, collaboration, and continuous improvement are part of how we work.

Our Core Values

Win Relentlessly

We are driven to succeed, push for results, and continuously improve the value we deliver to our customers. We approach challenges with determination, urgency, and a commitment to excellence.

Own the Outcome

We take full responsibility for our work, from start to finish. We demonstrate initiative, solve problems proactively, and follow through on commitments to deliver results.

Be Humbly Confident

We bring expertise, confidence, and strong opinions while remaining open to feedback, collaboration, and continuous learning. We value teamwork and recognize that the best ideas can come from anyone.

Obsess Over Data

We make informed decisions based on facts, measurable results, and meaningful insights. We use data to identify opportunities, improve performance, and drive accountability.

Position Overview

AMZ Prep is seeking a results-driven Freight Account Manager to take full ownership of an assigned portfolio of freight accounts.

This is a revenue-generating, relationship-focused position responsible for customer retention, account growth, gross profit performance, and issue resolution.

The successful candidate will manage the commercial relationship from end to end, ensuring freight moves efficiently, customers receive exceptional service, and opportunities for growth are consistently identified and pursued.

This is not a traditional freight coordinator or dispatch position. The Freight Account Manager is accountable for the overall success and profitability of their assigned book of business, working independently while collaborating with internal operations and dispatch teams.

Key Responsibilities

Account Ownership & Retention

Take full ownership of an assigned portfolio of non-Pattern freight accounts, including Amazon, Walmart, Middle Mile Plus, internal transfers, and standard freight.
Serve as the primary customer relationship manager for all assigned accounts.
Maintain strong customer relationships to maximize retention and long-term satisfaction.
Monitor account performance, customer concerns, and potential churn risks.
Take accountability for revenue, gross profit, retention, and service performance across the assigned portfolio.

2. Revenue Growth & Profitability

Identify and pursue opportunities to expand freight volume and revenue within existing accounts.
Proactively engage customers to secure additional freight opportunities.
Prepare competitive freight quotations while maintaining targeted gross profit margins.
Track quoted opportunities, conversion rates, and overall book growth.
Develop account growth strategies that support revenue and profitability objectives.

3. Customer Relationship Management

Lead Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs) for assigned accounts.
Establish and maintain a consistent schedule of customer business reviews.
Present account performance, service metrics, growth opportunities, and improvement initiatives.
Identify customer risks and address concerns proactively.
Maintain clear, timely, and professional customer communication.

4. Escalation & Issue Resolution

Take end-to-end ownership of customer escalations, service issues, disputes, and commercial concerns.
Coordinate with internal departments to ensure issues are resolved promptly and effectively.
Maintain a customer response time of less than two business hours.
Ensure outstanding issues are actively managed, with a goal of zero unresolved issues aged 48 hours or more.
Keep customers informed throughout the resolution process and ensure issues are fully closed.

5. Freight Pricing & Operational Coordination

Source competitive freight rates directly from carrier partners.
Prepare freight pricing and quotations based on customer requirements and profitability targets.
Coordinate with the Dispatch team to ensure approved freight movements are processed and executed.
Maintain clear accountability between commercial ownership and dispatch execution.
Provide first-leg support for Pattern/Middle Mile freight when required.
Participate in Pattern account business reviews as needed, while the assigned Customer Success Manager retains overall account ownership.

Scope of Responsibility

The Freight Account Manager Owns:

Assigned non-Pattern freight accounts and customer relationships.
Revenue, gross profit, customer retention, and account growth.
Customer business reviews and commercial account planning.
Freight sourcing, pricing, and quotation management.
Customer escalations and issue resolution.
Communication responsiveness and customer satisfaction.

Outside the Scope of This Position:

Direct dispatch execution and Bill of Lading (BOL) processing.
Ownership of Pattern freight beyond first-leg support.
New customer acquisition outside the assigned book of business.

Qualifications and Experience

Previous experience in freight brokerage, transportation, logistics account management, or a related 3PL environment.
Demonstrated ability to independently manage and grow a portfolio of customer accounts.
Strong understanding of freight pricing, carrier sourcing, transportation operations, and gross profit management.
Proven ability to build customer relationships, improve retention, and identify revenue opportunities.
Experience managing customer escalations and resolving complex service issues.
Strong commercial judgment, negotiation, and problem-solving skills.
Experience conducting customer business reviews and presenting performance results.
Strong organizational skills with the ability to manage multiple accounts and competing priorities.
Proficiency with Google Sheets, transportation management systems, and customer communication platforms.
Excellent verbal and written communication skills.
A proactive, accountable, and results-oriented approach to customer service.

Key Performance Indicators (KPIs)

Weekly Performance Metrics

Loads Completed: Total freight loads completed across the assigned portfolio.
Customer Response Time: First response within 2 business hours.
Outstanding Issues: Zero unresolved issues aged 48 hours or more.

Monthly and Quarterly Performance Metrics

Revenue Performance: Total revenue generated from the assigned book of business.
Gross Profit: Gross profit dollars and percentage achieved.
Customer Retention: Percentage of assigned customers retained.
Account Growth: Revenue growth generated from existing customers.
Business Reviews: Percentage of scheduled MBRs and QBRs successfully completed.
Quote Win Rate: Percentage of quoted opportunities converted into business.
Issue Resolution: Average time required to fully resolve customer issues.

Three Primary Measures of Success:

Retain and protect the existing customer portfolio.
Grow revenue and gross profit from assigned accounts.
Resolve customer issues quickly and effectively.

Systems and Tools

Front – Customer Communication

Manage all customer communication through Front, ensuring visibility, accountability, and accurate documentation of customer interactions.

Relay – Transportation Management System (TMS)

Use Relay daily to monitor freight activity, support account management, and maintain operational visibility.

Google Sheets – Reporting & Account Management

Maintain freight pricing, account tracking, revenue analysis, and customer growth plans.

Phone, Email & Customer Communication

Maintain proactive, responsive communication with customers and internal stakeholders, particularly when addressing urgent operational issues.

What Success Looks Like

The successful Freight Account Manager takes complete ownership of their assigned accounts, builds trusted customer relationships, and consistently delivers measurable commercial results.

They anticipate challenges before they escalate, identify opportunities to grow existing business, and collaborate effectively with operations to ensure a seamless customer experience.

Above all, they demonstrate AMZ Prep's core values through accountability, urgency, data-driven decision-making, and a relentless commitment to customer success.

Apply About employer

More about this job

Responsibilities

Own and grow an assigned portfolio of freight accounts, managing customer relationships, retention, revenue, gross profit, pricing, and business reviews. Resolve customer issues promptly and coordinate with dispatch and operations teams to ensure freight service and account performance meet expectations.

Requirements

Candidates should have experience in freight brokerage, transportation, logistics account management, or a related 3PL environment, with the ability to independently manage and grow customer accounts. Strong freight pricing, carrier sourcing, gross profit management, customer communication, issue resolution, organizational, and Google Sheets or TMS skills are required.

Skills

Freight Account Management
Account Retention
Revenue Growth
Gross Profit Management
Freight Pricing
Carrier Sourcing
Transportation Operations
Negotiation
Problem-Solving
Business Reviews
Account Planning
Data Analysis
Google Sheets

Visa sponsorship

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Keywords

Freight Brokerage
Third-Party Logistics
Transportation
Supply Chain
Freight Account Management
Account Retention
Revenue Growth
Gross Profit
Freight Pricing
Carrier Sourcing
Freight Quotations
Customer Escalations
Issue Resolution
Monthly Business Reviews
Quarterly Business Reviews
Dispatch Coordination
Relay
Front
Google Sheets
Customer Communication
Quote Win Rate
Account Growth
Customer Retention
Service Performance

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