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Added 1 min ago
CL
Dispatch Coordinator
Charger Logistics Inc
Brampton, ON
- Full-time
3+ years of experience in trucking industry and/or dispatch experience.
Added 1 hour ago
CL
Dispatch Coordinator
Charger Logistics Inc.
Brampton, ON
- Full-time
3+ years of experience in trucking industry and/or dispatch experience.
Added 1 hour ago
ER
Service Coordinator - Commercial Roofing
Empire Roofing
Windsor, ON
- Full-time
Empire Roofing Corporation is seeking an experienced Service Coordinator to join our growing team. We specialize in commercial and industrial roofing, including TPO flat roofing systems,…
Added 2 hours ago
CL
Logistics Coordinator
Charger Logistics Inc
Brampton, ON
- Full-time
3+ years of experience in trucking industry and/or dispatch experience.
Added 2 hours ago
TS
Truck Lease Coordinator
The Seaboard Transport Group
Toronto, ON · North York, ON
- Full-time
Position Overview: The Sublet Coordinator helps keep our equipment safe and operational by coordinating outsourced repairs, vendor services, purchase orders, and compliance requirements.…
Added 2 hours ago
CL
Logistics Coordinator
Charger Logistics Inc.
Brampton, ON
- Full-time
3+ years of experience in trucking industry and/or dispatch experience.
Added 3 hours ago
MS
Coordonateur logistique / Logistics Coordinator
McGill St Laurent
Montreal, QC
- Full-time
As part of our continued growth, we are looking for a detail-oriented and highly organized Logistics Coordinator to manage the daily planning and coordination of grain transportation. You…
Added 4 hours ago
GS
Coordonateur logistique / Logistics Coordinator
Grain St Laurent
Montreal, QC
- Full-time
As part of our continued growth, we are looking for a detail-oriented and highly organized Logistics Coordinator to manage the daily planning and coordination of grain transportation. You…
Added 11 hours ago
SG
Ground & Intermodal Freight Coordinator
Setara Group
Toronto, ON
- Full-time
The Ground & Intermodal Freight Coordinator manages customers’ road and rail-intermodal shipments from quotation through delivery and file closeout. The role includes full-truckload (FTL),…
Added 17 hours ago
FA
Departure Control Coordinator
Flair Airlines
Toronto, ON
- Full-time
…Supervisor, Departure Control Systems, the Departure Control Coordinator (DCC) is responsible for monitoring and managing day-of-departure activities, including flight configuration,…
Added 17 hours ago
FA
Passenger Recovery Coordinator
Flair Airlines
Toronto, ON
- Full-time
…Manager, Passenger Operations and Recovery, the Passenger Recovery Coordinator (PRC) is responsible for managing passenger recovery, re-accommodation, welfare, and communications during…
Added 20 hours ago
Access Control Coordinator - Casual
BC Pavilion Corporation (owner and operator of BC Place and Vancouver Convention Centre)
Vancouver, BC
The Vancouver Convention Centre is currently hiring a Casual Access Control Coordinator to join the team.
Added 20 hours ago
Access Control Coordinator - Casual
BC Pavilion Corporation (owner and operator of BC Place and Vancouver Convention Centre)
Vancouver, BC
The Vancouver Convention Centre is currently hiring a Casual Access Control Coordinator to join the team.
Added 21 hours ago
RB
Junior Service Agreement Coordinator
Reid Brothers Plumbing & Heating Ltd.
Vancouver, BC
- Full-time
Working closely with the Service Agreement Coordinator, Dispatch, and Accounting departments, the Junior Coordinator ensures customer records remain accurate, service agreements are…
Added 21 hours ago
SD
Human Resources Coordinator (Temporary: November 23, 2026 – June 30, 2027)
School District 60
Fort St. John, BC
- Temporary
Position: Human Resources Coordinator (Temporary November 23, 2026 – June 30, 2027)
Added 21 hours ago
AP
Freight Account Manager
AMZ Prep®
Mississauga, ON
- Full-time
This is not a traditional freight coordinator or dispatch position. The Freight Account Manager is accountable for the overall success and profitability of their assigned book of business,…
Added 22 hours ago
Coordinator, Logistics (CAN)
Serta Simmons Bedding, LLC
Vaughan, ON
Dispatch freight for delivery and arrange for pickups
Added 1 day ago
AT
Transportation Coordinator
Arrow Transportation Systems Inc.
Chilliwack, BC
- Full-time
This Transportation Coordinator is a lead for the division as it relates to oversite of dispatch and daily/weekly planning and coordination of our drivers and our assets. The knowledge…
Added 1 day ago
T
Logistics and Transportation Coordinator
Techo-Bloc
Longueuil, QC · Saint-Hubert, QC
- Full-time
Reporting to the Transportation Systems Supervisor you’ll work closely with dispatch, customer service, operations and our suppliers. What you’ll do:
Added 1 day ago
Service Coordinator
HTS Engineering Ltd.
Vaughan, ON
Dispatch a group of technicians using HTS software and web-based programs as needed
Added 1 day ago
G-
Dispatcher
GFL - Sewer Technologies Division
AB · Edmonton, AB
- Full-time
Dispatch calls to routes based upon designated route and driver location.
Added 1 day ago
BB
Service Coordinator
Bosch Building Technologies North America
Regina, SK
- Full-time
The Service Coordinator is responsible for the efficient scheduling of technical resources and assignments. The Service Coordinator utilizes ticketing, and other systems as tools to…
Added 1 day ago
BB
Service Coordinator
Bosch Building Technologies North America
Ottawa, ON
- Full-time
The Service Coordinator is responsible for the efficient scheduling of technical resources and assignments. The Service Coordinator utilizes ticketing, and other systems as tools to…
Added 1 day ago
SR
Logistics Coordinator
Sunbelt Rentals, Inc.
Toronto, ON
- Full-time
Sunbelt Rentals--the fastest growing rental business in North America--is seeking a Logistics Coordinator.
Added 1 day ago
VT
Service Coordinator
Valwell Technologies
AB · Edmonton, AB
- Full-time
…people who join us now will help shape what comes next. For a coordinator, that means you're not a dispatcher buried in someone else's process - you own the field service schedule, and the…

AMZ Prep®

Freight Account Manager

Mississauga, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Apr 25, 2027
Posting language: English
Posted: Oct 27, 2026

Original job description

About AMZ Prep

AMZ Prep is a fast-growing, technology-driven third-party logistics (3PL) and fulfillment company supporting brands across North America. We combine innovative technology, data, and operational expertise to deliver scalable logistics solutions.

We operate with the speed and mindset of a technology company, where accountability, collaboration, and continuous improvement are part of how we work.

Our Core Values

Win Relentlessly

We are driven to succeed, push for results, and continuously improve the value we deliver to our customers. We approach challenges with determination, urgency, and a commitment to excellence.

Own the Outcome

We take full responsibility for our work, from start to finish. We demonstrate initiative, solve problems proactively, and follow through on commitments to deliver results.

Be Humbly Confident

We bring expertise, confidence, and strong opinions while remaining open to feedback, collaboration, and continuous learning. We value teamwork and recognize that the best ideas can come from anyone.

Obsess Over Data

We make informed decisions based on facts, measurable results, and meaningful insights. We use data to identify opportunities, improve performance, and drive accountability.

Position Overview

AMZ Prep is seeking a results-driven Freight Account Manager to take full ownership of an assigned portfolio of freight accounts.

This is a revenue-generating, relationship-focused position responsible for customer retention, account growth, gross profit performance, and issue resolution.

The successful candidate will manage the commercial relationship from end to end, ensuring freight moves efficiently, customers receive exceptional service, and opportunities for growth are consistently identified and pursued.

This is not a traditional freight coordinator or dispatch position. The Freight Account Manager is accountable for the overall success and profitability of their assigned book of business, working independently while collaborating with internal operations and dispatch teams.

Key Responsibilities

Account Ownership & Retention

Take full ownership of an assigned portfolio of non-Pattern freight accounts, including Amazon, Walmart, Middle Mile Plus, internal transfers, and standard freight.
Serve as the primary customer relationship manager for all assigned accounts.
Maintain strong customer relationships to maximize retention and long-term satisfaction.
Monitor account performance, customer concerns, and potential churn risks.
Take accountability for revenue, gross profit, retention, and service performance across the assigned portfolio.

2. Revenue Growth & Profitability

Identify and pursue opportunities to expand freight volume and revenue within existing accounts.
Proactively engage customers to secure additional freight opportunities.
Prepare competitive freight quotations while maintaining targeted gross profit margins.
Track quoted opportunities, conversion rates, and overall book growth.
Develop account growth strategies that support revenue and profitability objectives.

3. Customer Relationship Management

Lead Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs) for assigned accounts.
Establish and maintain a consistent schedule of customer business reviews.
Present account performance, service metrics, growth opportunities, and improvement initiatives.
Identify customer risks and address concerns proactively.
Maintain clear, timely, and professional customer communication.

4. Escalation & Issue Resolution

Take end-to-end ownership of customer escalations, service issues, disputes, and commercial concerns.
Coordinate with internal departments to ensure issues are resolved promptly and effectively.
Maintain a customer response time of less than two business hours.
Ensure outstanding issues are actively managed, with a goal of zero unresolved issues aged 48 hours or more.
Keep customers informed throughout the resolution process and ensure issues are fully closed.

5. Freight Pricing & Operational Coordination

Source competitive freight rates directly from carrier partners.
Prepare freight pricing and quotations based on customer requirements and profitability targets.
Coordinate with the Dispatch team to ensure approved freight movements are processed and executed.
Maintain clear accountability between commercial ownership and dispatch execution.
Provide first-leg support for Pattern/Middle Mile freight when required.
Participate in Pattern account business reviews as needed, while the assigned Customer Success Manager retains overall account ownership.

Scope of Responsibility

The Freight Account Manager Owns:

Assigned non-Pattern freight accounts and customer relationships.
Revenue, gross profit, customer retention, and account growth.
Customer business reviews and commercial account planning.
Freight sourcing, pricing, and quotation management.
Customer escalations and issue resolution.
Communication responsiveness and customer satisfaction.

Outside the Scope of This Position:

Direct dispatch execution and Bill of Lading (BOL) processing.
Ownership of Pattern freight beyond first-leg support.
New customer acquisition outside the assigned book of business.

Qualifications and Experience

Previous experience in freight brokerage, transportation, logistics account management, or a related 3PL environment.
Demonstrated ability to independently manage and grow a portfolio of customer accounts.
Strong understanding of freight pricing, carrier sourcing, transportation operations, and gross profit management.
Proven ability to build customer relationships, improve retention, and identify revenue opportunities.
Experience managing customer escalations and resolving complex service issues.
Strong commercial judgment, negotiation, and problem-solving skills.
Experience conducting customer business reviews and presenting performance results.
Strong organizational skills with the ability to manage multiple accounts and competing priorities.
Proficiency with Google Sheets, transportation management systems, and customer communication platforms.
Excellent verbal and written communication skills.
A proactive, accountable, and results-oriented approach to customer service.

Key Performance Indicators (KPIs)

Weekly Performance Metrics

Loads Completed: Total freight loads completed across the assigned portfolio.
Customer Response Time: First response within 2 business hours.
Outstanding Issues: Zero unresolved issues aged 48 hours or more.

Monthly and Quarterly Performance Metrics

Revenue Performance: Total revenue generated from the assigned book of business.
Gross Profit: Gross profit dollars and percentage achieved.
Customer Retention: Percentage of assigned customers retained.
Account Growth: Revenue growth generated from existing customers.
Business Reviews: Percentage of scheduled MBRs and QBRs successfully completed.
Quote Win Rate: Percentage of quoted opportunities converted into business.
Issue Resolution: Average time required to fully resolve customer issues.

Three Primary Measures of Success:

Retain and protect the existing customer portfolio.
Grow revenue and gross profit from assigned accounts.
Resolve customer issues quickly and effectively.

Systems and Tools

Front – Customer Communication

Manage all customer communication through Front, ensuring visibility, accountability, and accurate documentation of customer interactions.

Relay – Transportation Management System (TMS)

Use Relay daily to monitor freight activity, support account management, and maintain operational visibility.

Google Sheets – Reporting & Account Management

Maintain freight pricing, account tracking, revenue analysis, and customer growth plans.

Phone, Email & Customer Communication

Maintain proactive, responsive communication with customers and internal stakeholders, particularly when addressing urgent operational issues.

What Success Looks Like

The successful Freight Account Manager takes complete ownership of their assigned accounts, builds trusted customer relationships, and consistently delivers measurable commercial results.

They anticipate challenges before they escalate, identify opportunities to grow existing business, and collaborate effectively with operations to ensure a seamless customer experience.

Above all, they demonstrate AMZ Prep's core values through accountability, urgency, data-driven decision-making, and a relentless commitment to customer success.

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More about this job

Responsibilities

Own and grow an assigned portfolio of freight accounts, managing customer relationships, retention, revenue, gross profit, pricing, and business reviews. Resolve customer issues promptly and coordinate with dispatch and operations teams to ensure freight service and account performance meet expectations.

Requirements

Candidates should have experience in freight brokerage, transportation, logistics account management, or a related 3PL environment, with the ability to independently manage and grow customer accounts. Strong freight pricing, carrier sourcing, gross profit management, customer communication, issue resolution, organizational, and Google Sheets or TMS skills are required.

Skills

Freight Account Management
Account Retention
Revenue Growth
Gross Profit Management
Freight Pricing
Carrier Sourcing
Transportation Operations
Negotiation
Problem-Solving
Business Reviews
Account Planning
Data Analysis
Google Sheets

Visa sponsorship

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Keywords

Freight Brokerage
Third-Party Logistics
Transportation
Supply Chain
Freight Account Management
Account Retention
Revenue Growth
Gross Profit
Freight Pricing
Carrier Sourcing
Freight Quotations
Customer Escalations
Issue Resolution
Monthly Business Reviews
Quarterly Business Reviews
Dispatch Coordination
Relay
Front
Google Sheets
Customer Communication
Quote Win Rate
Account Growth
Customer Retention
Service Performance

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