Find work in Canada.

507,561 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 4 mins ago
TU
Community-Engaged Research and Partnerships Specialist
The University of British Columbia
Vancouver, BC
- $5,692.25 to $8,179.5 CAD / month
- Full-time
Student Support | Centre for Migration Studies
Added 4 mins ago
TC
Director, Portfolio
Travelers Capital Corp.
Calgary, AB
- $100,000 to $125,000 CAD / year
- Full-time
…mentorship, skill development to the associates, while providing support and being mentored by the leadership…
Added 4 mins ago
L
5726 - Assistant Store Manager FT
Lids
Sudbury, ON · Greater Sudbury, ON
- $20 USD / hour
- Full-time
Our stores feature officially licensed headwear and apparel from collegiate and professional teams, alongside top brands like Champion, Nike, New Era, Lululemon Athletica, and Mitchell &…
Added 5 mins ago
CM
Concurrent Disorder Specialist
Canadian Mental Health Association (CMHA) - Toronto
Toronto, ON · North York, ON
- $58,783 to $64,407 CAD / year
- Full-time
Concurrent Disorder Specialist – Addictions Program (Full Time Permanent)
Added 5 mins ago
TH
PRO Account Sales Associate Full Time ( BARRHAVEN)
The Home Depot Canada
Ottawa, ON
- Full-time
…relationships and selling products to industrial, commercial and other professional customers. Key responsibilities for this position include providing outstanding service to customers…
Added 5 mins ago
Sr Service Specialist (Field Technician, Building Automation Systems), Ottawa ON
Siemens
Ottawa, ON
…the technical delivery of small service projects, work and time material and may be assigned as well. Our customers will have various products installed that fall into the - HVAC and…
Added 5 mins ago
UO
Community-Engaged Research and Partnerships Specialist
University of British Columbia
Vancouver, BC · UBCV | C.K. Choi Building for the Institute of Asian Research (CHOI)
- $5,692.25 to $8,179.5 CAD / month
- Full-time
Student Support | Centre for Migration Studies
Added 5 mins ago
DW
Administrative Technology Assistant
Design Works Engineering
Edmonton, AB
- Full-time
Answer and direct incoming phone calls, greet visitors, and provide general office support.
Added 20 mins ago
YG
Accounts Payable Specialist
York Group
Edmonton, AB
- Full-time
…decisions that serve our clients, not just our bottom line. We take full ownership, work together to solve complicated problems, and execute - no excuses, no…
Added 35 mins ago
GE
Assistant or Associate Professor on the Educator Track, Doctor of Nursing Practice (DNP), BSON – Georgetown University Medical Center
Georgetown Executive and Clinical DNP Programs
Georgetown, ON
- Full-time
The Georgetown University School of Nursing seeks a full-time educator track faculty (non-tenure) member to provide expert teaching and professional role modeling in our Doctor of Nursing…
Added 35 mins ago
MD
Agency Chief Financial Officer
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
…inclusion, and invests in employees by providing benefits, support resources, and training and development…
Added 35 mins ago
Territory Manager - Eastern & Northern Ontario, Maritime and Atlantic Provinces
Ottobock
Queb
Full-time, permanent position (on-site).Company sponsored benefits offered.
Added 50 mins ago
CI
Account Director
Citylitics Inc.
Toronto, ON
- Full-time
Citylitics transforms millions of documents across more than 40,000 cities, utilities, and public agencies into real-time market signals and high-value sales intelligence. Leading…
Added 50 mins ago
R|
Clinical Research Coordinator
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Status: Temporary, full time (35-hour workweek)
Added 50 mins ago
D
Senior Revenue Operations Manager (Remote Canada)
Directive
Remote, Canada
- Full-time
- Remote
…executive leadership, and finance. This is a team-of-one role with direct leadership visibility: you'll set the ops strategy, and you'll also be the one building the workflows and systems…
Added 50 mins ago
D
Senior Marketing Operations Manager (Remote Canada)
Directive
Remote, Canada
- Full-time
- Remote
…executive leadership, and finance. This is a team-of-one role with direct leadership visibility: you'll set the ops strategy, and you'll also be the one building the workflows and systems…
Added 1 hour ago
TP
Accounting Associate
Trimark People Solutions
Alert Bay, BC
- Full-time
…communications, and the preparation of financial documentation to support reliable reporting and compliance. As part of a collaborative finance team, you will help ensure that financial…
Added 1 hour ago
RS
Logistics Dispatcher - Night Shift
Ryder Supply Chain Solutions
London, ON · CAN - London ON Green Valley Rd
- Full-time
…way they do business. Building and maintaining a fleet takes time, resources, and expertise few companies can spare. At Ryder, we have a long history of investing in our employees and…
Added 1 hour ago
CM
Associate, Advisory (Toronto)
ClearBlue Markets
Toronto, ON
- Full-time
Clear written and verbal communication with senior audiences - able to explain a complex regulatory position to someone without time for the full detail
Added 1 hour ago
AA
26-111: Disabilities Management Advisor
Associated Ambulance
AB · Acheson, Alberta
- Full-time
…early intervention, workplace accommodation, and reducing lost-time injuries. Working closely with Health & Safety and operational leaders, this position proactively identifies safe,…
Added 1 hour ago
C
Nurse Practitioner - Gender Affirming Health Clinic
CMHA
ON · Aurora, ON
- Full-time
Position: Contract, Full-time, working 35 Hours per Week. Ideal start date is February 1, 2027, ending March 2028. Evening Hours and Weekends may be required.
Added 1 hour ago
T
Senior Finance Analyst
TD
Toronto, ON
- Full-time
…allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience,…
Added 1 hour ago
BB
Lead Driver / Crew Lead - Moving Trucks - Vancouver
Burly Boyz Moving & Storage
Vancouver, BC
- $54,000 to $62,000 CAD / year
- Full-time
This is a hands-on leadership role. You’ll do more than drive: you’ll direct the crew, work alongside them loading and unloading, and serve as the main point of contact for customers on…
Added 1 hour ago
Legal Assistant, Edmonton (Multiple Positions Available)
Government of Alberta
AB
…criminal justice system and other stakeholders, the ministry has a direct or shared responsibility in all elements of the justice system in…
Added 1 hour ago
C
Claims Representative III, Bodily Injury
Co-operators
Barrie, ON · Guelph, ON · Hamilton, ON · London, ON · Mississauga, ON · Ottawa, ON · Toronto, ON · Gloucester, ON
- Full-time
Flexible work options and paid time off to support your personal and family needs.

AMZ Prep®

Freight Account Manager

Mississauga, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Apr 25, 2027
Posting language: English
Posted: Oct 27, 2026

Original job description

About AMZ Prep

AMZ Prep is a fast-growing, technology-driven third-party logistics (3PL) and fulfillment company supporting brands across North America. We combine innovative technology, data, and operational expertise to deliver scalable logistics solutions.

We operate with the speed and mindset of a technology company, where accountability, collaboration, and continuous improvement are part of how we work.

Our Core Values

Win Relentlessly

We are driven to succeed, push for results, and continuously improve the value we deliver to our customers. We approach challenges with determination, urgency, and a commitment to excellence.

Own the Outcome

We take full responsibility for our work, from start to finish. We demonstrate initiative, solve problems proactively, and follow through on commitments to deliver results.

Be Humbly Confident

We bring expertise, confidence, and strong opinions while remaining open to feedback, collaboration, and continuous learning. We value teamwork and recognize that the best ideas can come from anyone.

Obsess Over Data

We make informed decisions based on facts, measurable results, and meaningful insights. We use data to identify opportunities, improve performance, and drive accountability.

Position Overview

AMZ Prep is seeking a results-driven Freight Account Manager to take full ownership of an assigned portfolio of freight accounts.

This is a revenue-generating, relationship-focused position responsible for customer retention, account growth, gross profit performance, and issue resolution.

The successful candidate will manage the commercial relationship from end to end, ensuring freight moves efficiently, customers receive exceptional service, and opportunities for growth are consistently identified and pursued.

This is not a traditional freight coordinator or dispatch position. The Freight Account Manager is accountable for the overall success and profitability of their assigned book of business, working independently while collaborating with internal operations and dispatch teams.

Key Responsibilities

Account Ownership & Retention

Take full ownership of an assigned portfolio of non-Pattern freight accounts, including Amazon, Walmart, Middle Mile Plus, internal transfers, and standard freight.
Serve as the primary customer relationship manager for all assigned accounts.
Maintain strong customer relationships to maximize retention and long-term satisfaction.
Monitor account performance, customer concerns, and potential churn risks.
Take accountability for revenue, gross profit, retention, and service performance across the assigned portfolio.

2. Revenue Growth & Profitability

Identify and pursue opportunities to expand freight volume and revenue within existing accounts.
Proactively engage customers to secure additional freight opportunities.
Prepare competitive freight quotations while maintaining targeted gross profit margins.
Track quoted opportunities, conversion rates, and overall book growth.
Develop account growth strategies that support revenue and profitability objectives.

3. Customer Relationship Management

Lead Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs) for assigned accounts.
Establish and maintain a consistent schedule of customer business reviews.
Present account performance, service metrics, growth opportunities, and improvement initiatives.
Identify customer risks and address concerns proactively.
Maintain clear, timely, and professional customer communication.

4. Escalation & Issue Resolution

Take end-to-end ownership of customer escalations, service issues, disputes, and commercial concerns.
Coordinate with internal departments to ensure issues are resolved promptly and effectively.
Maintain a customer response time of less than two business hours.
Ensure outstanding issues are actively managed, with a goal of zero unresolved issues aged 48 hours or more.
Keep customers informed throughout the resolution process and ensure issues are fully closed.

5. Freight Pricing & Operational Coordination

Source competitive freight rates directly from carrier partners.
Prepare freight pricing and quotations based on customer requirements and profitability targets.
Coordinate with the Dispatch team to ensure approved freight movements are processed and executed.
Maintain clear accountability between commercial ownership and dispatch execution.
Provide first-leg support for Pattern/Middle Mile freight when required.
Participate in Pattern account business reviews as needed, while the assigned Customer Success Manager retains overall account ownership.

Scope of Responsibility

The Freight Account Manager Owns:

Assigned non-Pattern freight accounts and customer relationships.
Revenue, gross profit, customer retention, and account growth.
Customer business reviews and commercial account planning.
Freight sourcing, pricing, and quotation management.
Customer escalations and issue resolution.
Communication responsiveness and customer satisfaction.

Outside the Scope of This Position:

Direct dispatch execution and Bill of Lading (BOL) processing.
Ownership of Pattern freight beyond first-leg support.
New customer acquisition outside the assigned book of business.

Qualifications and Experience

Previous experience in freight brokerage, transportation, logistics account management, or a related 3PL environment.
Demonstrated ability to independently manage and grow a portfolio of customer accounts.
Strong understanding of freight pricing, carrier sourcing, transportation operations, and gross profit management.
Proven ability to build customer relationships, improve retention, and identify revenue opportunities.
Experience managing customer escalations and resolving complex service issues.
Strong commercial judgment, negotiation, and problem-solving skills.
Experience conducting customer business reviews and presenting performance results.
Strong organizational skills with the ability to manage multiple accounts and competing priorities.
Proficiency with Google Sheets, transportation management systems, and customer communication platforms.
Excellent verbal and written communication skills.
A proactive, accountable, and results-oriented approach to customer service.

Key Performance Indicators (KPIs)

Weekly Performance Metrics

Loads Completed: Total freight loads completed across the assigned portfolio.
Customer Response Time: First response within 2 business hours.
Outstanding Issues: Zero unresolved issues aged 48 hours or more.

Monthly and Quarterly Performance Metrics

Revenue Performance: Total revenue generated from the assigned book of business.
Gross Profit: Gross profit dollars and percentage achieved.
Customer Retention: Percentage of assigned customers retained.
Account Growth: Revenue growth generated from existing customers.
Business Reviews: Percentage of scheduled MBRs and QBRs successfully completed.
Quote Win Rate: Percentage of quoted opportunities converted into business.
Issue Resolution: Average time required to fully resolve customer issues.

Three Primary Measures of Success:

Retain and protect the existing customer portfolio.
Grow revenue and gross profit from assigned accounts.
Resolve customer issues quickly and effectively.

Systems and Tools

Front – Customer Communication

Manage all customer communication through Front, ensuring visibility, accountability, and accurate documentation of customer interactions.

Relay – Transportation Management System (TMS)

Use Relay daily to monitor freight activity, support account management, and maintain operational visibility.

Google Sheets – Reporting & Account Management

Maintain freight pricing, account tracking, revenue analysis, and customer growth plans.

Phone, Email & Customer Communication

Maintain proactive, responsive communication with customers and internal stakeholders, particularly when addressing urgent operational issues.

What Success Looks Like

The successful Freight Account Manager takes complete ownership of their assigned accounts, builds trusted customer relationships, and consistently delivers measurable commercial results.

They anticipate challenges before they escalate, identify opportunities to grow existing business, and collaborate effectively with operations to ensure a seamless customer experience.

Above all, they demonstrate AMZ Prep's core values through accountability, urgency, data-driven decision-making, and a relentless commitment to customer success.

Apply About employer

More about this job

Responsibilities

Own and grow an assigned portfolio of freight accounts, managing customer relationships, retention, revenue, gross profit, pricing, and business reviews. Resolve customer issues promptly and coordinate with dispatch and operations teams to ensure freight service and account performance meet expectations.

Requirements

Candidates should have experience in freight brokerage, transportation, logistics account management, or a related 3PL environment, with the ability to independently manage and grow customer accounts. Strong freight pricing, carrier sourcing, gross profit management, customer communication, issue resolution, organizational, and Google Sheets or TMS skills are required.

Skills

Freight Account Management
Account Retention
Revenue Growth
Gross Profit Management
Freight Pricing
Carrier Sourcing
Transportation Operations
Negotiation
Problem-Solving
Business Reviews
Account Planning
Data Analysis
Google Sheets

Visa sponsorship

Not detected in the job text

Keywords

Freight Brokerage
Third-Party Logistics
Transportation
Supply Chain
Freight Account Management
Account Retention
Revenue Growth
Gross Profit
Freight Pricing
Carrier Sourcing
Freight Quotations
Customer Escalations
Issue Resolution
Monthly Business Reviews
Quarterly Business Reviews
Dispatch Coordination
Relay
Front
Google Sheets
Customer Communication
Quote Win Rate
Account Growth
Customer Retention
Service Performance

Report this job