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Added 7 mins ago
NB
Senior Specialist Hybrid Telecom Platforms
National Bank of Canada
Montreal, QC
- Full-time
Required skills: Amazon Web Services Certified Systems Operations Administrator (certification), Artificial Intelligence, Cisco Routers, Cybersecurity, Diversity & Inclusion, Empathy,…
Added 7 mins ago
CN
Founding CTO
Clash Nexus AI
Oshawa, ON
- Full-time
Lead full-stack development across frontend and backend systems
Added 7 mins ago
YU
Project Coordinator, Advancement
York University
Toronto, ON
- Contract
Ability to use event and project management software, and online/web-based content management systems such as Wordpress.Other:
Added 7 mins ago
W
AI Lead Solutions Architect
Workana
Remote, Canada
- Contract
- Remote
…services, including document intelligence, automated decisioning systems, and multi-agent workflows. You will design end-to-end architectures from model design to scalable production…
Added 7 mins ago
W
AI Lead Solutions Architect
Workana
Remote, Canada
- Contract
- Remote
…services, including document intelligence, automated decisioning systems, and multi-agent workflows. You will design end-to-end architectures from model design to scalable production…
Added 7 mins ago
W
AI Lead Solutions Architect
Workana
Remote, Canada
- Contract
- Remote
…services, including document intelligence, automated decisioning systems, and multi-agent workflows. You will design end-to-end architectures from model design to scalable production…
Added 7 mins ago
W
AI Lead Solutions Architect
Workana
Remote, Canada
- Contract
- Remote
…services, including document intelligence, automated decisioning systems, and multi-agent workflows. You will design end-to-end architectures from model design to scalable production…
Added 7 mins ago
W
AI Lead Solutions Architect
Workana
Remote, Canada
- Contract
- Remote
…services, including document intelligence, automated decisioning systems, and multi-agent workflows. You will design end-to-end architectures from model design to scalable production…
Added 7 mins ago
W
AI Solution Architect
Workana
Remote, Canada
- Contract
- Remote
…expanding its digital capabilities, integrating strategic business systems, and executing advanced machine learning, risk, and financial delivery…
Added 7 mins ago
W
AI Solution Architect
Workana
Remote, Canada
- Contract
- Remote
…expanding its digital capabilities, integrating strategic business systems, and executing advanced machine learning, risk, and financial delivery…
Added 7 mins ago
W
AI Solution Architect
Workana
Remote, Canada
- Contract
- Remote
…expanding its digital capabilities, integrating strategic business systems, and executing advanced machine learning, risk, and financial delivery…
Added 7 mins ago
W
AI Solution Architect
Workana
Remote, Canada
- Contract
- Remote
…expanding its digital capabilities, integrating strategic business systems, and executing advanced machine learning, risk, and financial delivery…
Added 7 mins ago
W
AI Solution Architect
Workana
Remote, Canada
- Contract
- Remote
…expanding its digital capabilities, integrating strategic business systems, and executing advanced machine learning, risk, and financial delivery…
Added 37 mins ago
T
Integrated Marketing Manager, NA GBM
TikTok
Toronto, ON
- Full-time
The Company is committed to leveraging new technologies and working efficiently. As a result, artificial intelligence systems may be used to screen, assess and/or select applicants for this…
Added 1 hour ago
SM
Manager, Finance, Performance & Analytics
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Advanced digital literacy and proficiency in Microsoft Office Suite; experience with data analytic tools, Meditech and other hospital information systems is an asset.
Added 1 hour ago
WI
Information Security Operations Analyst (Toronto, Canada)
Women in Tech
Toronto, ON
- Full-time
…professionals to protect Starling Group's customers, assets, and systems using the latest…
Added 1 hour ago
L
Product Manager
Linedata
Toronto, ON
- Full-time
Build and support relationships with key technology, systems, content, and integration partners.
Added 2 hours ago
UO
Development Officer
University of Victoria
Victoria, BC
- Full-time
Knowledge in Development practices and processes as well as systems used for day-to-day business is an asset
Added 2 hours ago
FS
Signal Integrity and Power Integrity Designer
Fidus Systems
Canada
- Full-time
…performance, reliability, and compliance of high-speed electronic systems designed by Fidus. You will lead and support SI/PI analysis from early architecture through final validation,…
Added 2 hours ago
R|
Clinical Research Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…recruitment, regulatory and safety activities, data and study systems, study logistics, stakeholder coordination, and study close-out. The role works closely with the Sponsor,…
Added 2 hours ago
R|
Project Manager, Capture and Optimization of Research Data (CORD) Platform
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Develop familiarity with other EDC, data management, and data banking systems as needed.
Added 3 hours ago
MT
School Counsellor
Mamu Tshishkutamashutau Innu Education
Sheshatshiu, NL
- Full-time
Technology: Utilize Google Workspace and student information systems to maintain records, communicate effectively, and support administrative processes.
Added 3 hours ago
J
Mi’kmaw Language Coordinator
Jobbe
NL · Newfoundland and Labrador, Canada
- Contract
…culture into programming. Proficiency in Microsoft operating systems and common online communication, registration, and feedback…
Added 3 hours ago
J
Open Jobs Operations Consultant - Flex
Jobbe
Dartmouth, NS
- Contract
Added 3 hours ago
R
Fashion Associate (Part time) - New Sudbury Center
RW&CO
Sudbury, ON · Greater Sudbury, ON
- Part-time
Proficient in POS, ERP, ATS systems and Microsoft Office Suite.

Ana Luisa

Order Management & Fulfillment Lead

Remote, Canada

Remote

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Workplace: Remote
Apply by: Dec 31, 2026
Experience: 3 years of experience working order management systems, fulfillment and reverse logistic (Return, exchange, replacement) workflows a MUST
Posting language: English
Posted: Oct 2, 2026

Original job description

ABOUT US

At Ana Luisa, we're on a mission to revolutionize the jewelry industry for the better. We believe in creating timeless jewelry using only the finest materials because quality never goes out of style.Our pieces are cherished by over 1 million loyal customers, with more than 50,000 five-star reviews. We're passionate about sustainability, so we've been Climate Neutral Certified since 2021.

Join us at Ana Luisa and become part of a team that values innovation, collaboration, and a shared goal of making beautiful, sustainable jewelry accessible to all. Explore our open roles and start your journey with us today!

Role Overview

The Multichannel Operations Specialist runs daily fulfillment across Direct-to-Consumer, Retail, Wholesale, and Marketplace channels. The role owns SLA adherence with our 3PL, invoice audit and dispute recovery, and the trackers that give the operations team visibility into exceptions before they become costs.

Success in this role looks like fewer SLA breaches, faster dispute resolution, and trackers other teams trust without asking twice.

**What You'll Own **

Multichannel Fulfillment Management

Run daily order fulfillment across Shopify (D2C), Amazon FBA, Retail store orders, Wholesale, and Marketplace channels.
Monitor SLA performance against the 3PL and escalate delays on the day they occur.
Align inventory across pre-orders, backorders scenarios, and channel prioritization with the planning team.
Own retail and amazon order management from submission through delivery, including exception resolution and SLA performances..
Own wholesale B2B from push-to-3PL through delivery, including inventory exception resolution and SLA performances.
Source of proposition on corrective action plans when fulfillment performance drops below target.

Order Exceptions Management & CX Coordination

Run daily order exception management on Fulfil and ShipMonk to identify mapping issues and backlogs blocking fulfillment. Streamline resolution by identifying automation opportunities.
Serve as the primary point of contact with the 3PL for D2C, Marketplace, Returns, order exceptions, and Retail/Amazon FBA order fulfillment delays.
Serve as the CX-Ops point of contact for customer requests tied to outbound issues and carrier / 3PL claim submission.
Run the CX touchbase and close open action items.
Run the weekly 3PL touchbase and close open action items.
Support the REDO returns platform and resolve related Ops issues.

3PL Invoice Oversight & Dispute Management

Reconcile 3PL invoices against contract terms and SLAs.
Flag billing discrepancies and file disputes with supporting documentation.
Track every audit and dispute to resolution in a shared tracker.

Tracker & Process Ownership

Maintain the 3PL Purchase Order / Internal Shipment projects tracker for 3PL visibility and internal project / SLA tracker.
Maintain the Amazon cost and order fulfilment tracker.
Maintain the SM invoice tracker for discrepancy visibility and claim opening.
Write and update SOPs for owned processes.
Keep an audit trail for every claim filed.

What You'll Bring:

Structured, analytical decision-making.
Advanced Excel or Google Sheets: tracking, reconciliation, reporting.
Adaptable across shifting priorities and peak season demand (ability to multitask)
Previous experience in a direct-to-consumer & Omnichannel fashion brand is a plus.
3 years of experience working order management systems, fulfillment and reverse logistic (Return, exchange, replacement) workflows a MUST

Apply About employer

More about this job

Responsibilities

The role involves managing daily order fulfillment across multiple channels including D2C, retail, and wholesale while ensuring SLA adherence with 3PL partners. You will also oversee invoice auditing, dispute resolution, and maintain operational trackers to provide visibility into fulfillment exceptions.

Requirements

Candidates must have at least 3 years of experience in order management systems, fulfillment, and reverse logistics workflows. Proficiency in advanced Excel or Google Sheets and the ability to manage shifting priorities in a fast-paced environment are required.

Skills

Order management
Fulfillment
3PL management
Shopify
Amazon FBA
Inventory management
Data analysis
Excel
Google Sheets
SLA management
Invoice reconciliation
Dispute resolution
Reverse logistics
Process improvement
SOP development
Multitasking

Remote locations

Toronto, Ontario, Canada

Remote locations (standardized)

Toronto, Ontario, Canada

Visa sponsorship

Not detected in the job text

Keywords

Order Management
Fulfillment
3PL
Shopify
Amazon FBA
Retail
Wholesale
Direct-to-Consumer
Inventory Management
SLA
Invoice Audit
Dispute Management
Reverse Logistics
Fulfil
ShipMonk
REDO
SOP
Data Analysis
Excel
Google Sheets
Omnichannel
Operations
Customer Experience
Exception Management
Supply Chain

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