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Added 1 min ago
Seasonal Retail Sales Associate-CHINOOK CENTRE
Bath & Body Works
Calgary, AB
$18 USD / hour
Part-time
…your next chapter, we invest in your growth so you can learn, lead and help create feel good moments every…
Added 1 min ago
Days Warehouse Associate Receiver
Performance Food Group
Milton, ON
Full-time
Reporting accurate P.O.’s, pallet counts and case counts to Lead Person or Supervisor.
Added 1 min ago
(CAN) Leader de nuit
Walmart Canada
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Full-time
Position Summary...Working as an Overnight Lead Department Manager at Walmart Canada is a great opportunity to build leadership experience in a fast‑paced retail environment. In this role,…
Added 1 min ago
Days Warehouse Associate Receiver
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Milton, ON
Full-time
Reporting accurate P.O.’s, pallet counts and case counts to Lead Person or Supervisor.
Added 15 mins ago
City Manager
City of Bixby
Montreal, QC · Urban agglomeration of Montreal, QC
Full-time
Salary range: Negotiable based on education and/or experience.
Added 15 mins ago
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…ideal platform to deliver a brand new and exciting shopping experience to our users. TikTok is already the place where trends first surface, and where brands, creators, and consumers are…
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Cherry Hill Programs brings the magic to every experience by capturing moments that last a lifetime. In partnership with retail locations, tourist attractions, and destinations across North…
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Retail Store Manager
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Full-time
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(CAN) Front End Checkout Team Associate
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Responsable de l'Experience Invite | Carrefour Laval
lululemon
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Added 2 hours ago
AI/ML Engineer
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…capabilities, and AI solutions across lululemon’s vertically integrated retail ecosystem, embedding strong data governance and responsible AI practices from the very beginning. By applying…
Added 2 hours ago
HMR Manager LOA
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Full-time
…connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact…
Added 2 hours ago
Seasonal Retail Sales Associate-COQUITLAM CENTRE
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Coquitlam, BC
$19.25 USD / hour
Part-time
…your next chapter, we invest in your growth so you can learn, lead and help create feel good moments every…
Added 2 hours ago
COS Store Manager
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Full-time
Customer-Focused: A strong customer-centric mindset, with a proven track record from past retail experience of leveraging customer feedback to inform business decisions and drive performance
Added 3 hours ago
Supervisor
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Mississauga, ON
Full-time
Previous experience in retail / hospitality, with a good understanding of store operations, including opening and closing procedures and stock delivery processing.
Added 4 hours ago
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…depending on job-related knowledge, role complexity, skills, experience, and internal…
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National Account Executive - Small Store
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Account Executive - Small Store
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…depending on job-related knowledge, role complexity, skills, experience, and internal…
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Assistant Manager - Mayflower Mall
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Sydney Indian Reserve No. 28A, NS · Sydney, NS
Full-time
A current or former retail employee with 1-3 years of retail management experience.
Added 4 hours ago
Seasonal Retail Sales Associate - East Point Centre
Gap
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Part-time
…If you want to be part of an iconic American brand, and help lead the way for where we’re headed, we’d love to have you join…
Added 4 hours ago
Assistant Manager - Taunton Gardens
Old Navy
Whitby, ON
Full-time
A current or former retail employee with 1-3 years of retail management experience.
Added 4 hours ago
Retail Supervisor, Part Time - Market Mall
Gap
Calgary, AB
Part-time
…If you want to be part of an iconic American brand, and help lead the way for where we’re headed, we’d love to have you join…
Added 5 hours ago
Store Manager | Halifax
Judith & Charles
Halifax, NS
Full-time
…are seeking a passionate, fashion-forward Store Manager to lead our Halifax boutique and deliver an elevated client experience that reflects the sophistication and craftsmanship of our…
Added 5 hours ago
Merchandise Team Leader
American Eagle Outfitters Inc.
AB · Alberta, Canada
Full-time
…productivity and building guest loyalty through a best-in-class guest experience. You contribute to the overall financial success of the store by analyzing reporting and daily trends to…
Added 5 hours ago
Assistant Manager
Greene King Brewery
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Working closely with the General Manager, you’ll play a key role in the day-to-day running of the pub and take the lead when they’re not around.

Closed listing

Analyticsmart

Manager, Client Success & Merchandising Operations

Toronto, ON, Canada

Job type: Full-time
Closing date: Oct 29, 2026
Posting language: English
Posted: Sep 29, 2026

This opening has closed.

The original listing is kept below for reference.

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Added 1 day ago
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Original job description

Archived listing. The details below describe a past opening.

Analyticsmart | Toronto | Up to 20% travel

About Analyticsmart

Analyticsmart helps brands, retailers and merchandising partners improve in-store execution through technology, analytics and industry expertise. Our Merchy platform supports planogram execution, resets, audits and compliance, helping field teams work more efficiently and accurately.

We’re looking for a hands-on leader with merchandising operations experience who can manage customer relationships, oversee execution and help shape product features around real-world customer needs.

The role

You will connect our customers, their field operations and our product team. You’ll manage customer engagements from onboarding through ongoing delivery, understand how merchandising teams work in stores and translate their needs into practical product improvements.

This role requires someone who can lead a customer discussion, observe a reset in-store, identify operational challenges and work with designers and developers to deliver solutions.

Key responsibilities

Customer management and delivery

Own day-to-day relationships with retail, CPG and merchandising customers using Merchy.
Lead customer meetings, manage expectations and maintain clear plans, timelines and follow-up.
Coordinate onboarding, pilots, rollouts, training and ongoing support.
Translate customer commitments into actionable tasks and coordinate internal resources to deliver them.
Resolve issues proactively and keep customers informed of progress, risks and next steps.
Support renewals and identify opportunities to expand Merchy’s use across customers’ operations.

Merchandising operations

Work with field teams and operational leaders to understand planogram execution, resets, audits and compliance workflows.
Visit stores to observe execution, support deployments and identify opportunities to improve efficiency and usability.
Help customers integrate Merchy into their operating procedures, team lead reviews and quality controls.
Assess operational results, including adoption, execution quality, compliance and labour efficiency.
Develop practical training materials and workflows for merchandisers, team leads and customer administrators.
Bring field feedback into customer delivery plans and product development priorities.

Product design and feature development

Lead customer discovery sessions to understand operational problems and define feature requirements.
Partner with customers and internal teams to design workflows, screen concepts and feature behaviour.
Translate feedback into clear requirements, use cases and acceptance criteria for the development team.
Evaluate requests against customer value, operational impact and broader platform needs.
Coordinate testing and validate that new features work as intended in real store conditions.
Manage customer feedback through development, release and adoption, ensuring follow-through.

Qualifications

Five or more years of experience in retail merchandising operations, field execution, resets or a closely related area.
Direct experience with planograms, store resets and managing or supporting merchandising teams.
Experience managing customer relationships and coordinating projects involving multiple stakeholders.
Ability to translate operational needs into software requirements and practical user workflows.
Strong communication, organization and problem-solving skills.
Comfort working with developers and product designers; coding experience is not required.
A hands-on approach, with the confidence to hold teams accountable and manage competing priorities.
Willingness and ability to travel up to 30%, including customer meetings, store visits, pilots and rollouts.

Experience implementing merchandising technology, working with image recognition tools or supporting large retail deployments is an asset. French language skills are also an asset.

What success looks like

Customers receive proactive communication and reliable delivery.
Field teams confidently adopt Merchy and use it effectively.
Customer needs become clearly defined, useful product features.
Pilots and rollouts are well coordinated, with issues resolved promptly.
Customers can demonstrate improvements in execution quality, compliance and efficiency.

Location and travel

Based in Toronto, with three days per week in the office and travel up to 20% based on customer and deployment needs.

About employer

More about this job

Responsibilities

Manage customer relationships and delivery from onboarding through ongoing support, coordinating pilots, rollouts, training, and issue resolution. Observe merchandising operations in stores, improve field workflows, and translate customer needs into product requirements while coordinating feature testing and adoption.

Requirements

Requires five or more years of experience in retail merchandising operations, field execution, resets, or a related area, including direct experience with planograms and merchandising teams. Candidates should have customer and project management experience, be able to translate operational needs into software requirements, and be willing to travel up to 30%; technology implementation experience and French are assets.

Skills

Retail Merchandising Operations
Planogram Execution
Store Resets
Field Execution
Project Coordination
Customer Onboarding
Training and Support
Operational Workflow Design
Software Requirements
Product Discovery
Feature Development
Acceptance Criteria
Quality Control
Stakeholder Management
Problem-Solving

Visa sponsorship

Not detected in the job text

Keywords

Merchy
Merchandising Operations
Retail
Consumer Packaged Goods
Planograms
Store Resets
Audits
Compliance
Field Teams
Customer Onboarding
Pilots
Rollouts
Training
Customer Support
Product Discovery
Feature Requirements
Use Cases
Acceptance Criteria
Product Design
Software Development
Screen Concepts
Image Recognition
Operational Workflows
Quality Controls
Labour Efficiency
Customer Renewals
Stakeholder Coordination

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