Production Administrator
- Woodstock, ON, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Key Responsibilities And Priorities
Engineering, Quality, Production, Planning, Finance, Shipping/Receiving
Knowledge, Skills, And Abilities Required
- Safety is our number one priority. This role will promote safety culture through safety toolbox talks, safety committee participation, and positive reinforcement programs.
- Inspect and sign off all outbound shipments for accuracy
- Review inventory for backorders and potential shortages and communicate this information to Canada Planning group
- Add quote and order entry into Microsoft Dynamics
- Provide support for customer returns and claims
- Provide timely, accurate information to customers
- Resolve customer disputes
- Work with Credit Manager to coordinate payments from customers
- File open and closed purchases, sales orders, and other formal customer correspondence
- Provide credit application forms and information to prospective and new customers
- Will serve as a back up for all key logistics team members which include, inbound and outbound clerical, outbound lead, and transportation coordinator.
- Ensure daily shipping requirements are met to include on time dispatch and shipping schedule adherence.
- Coordination with customer service on daily shipping requirements to ensure proactive scheduling of carriers.
- Manage inbound deliveries with the assistance of Operations Manager to set daily priorities for logistics staff.
Engineering, Quality, Production, Planning, Finance, Shipping/Receiving
Knowledge, Skills, And Abilities Required
- Above average phone communication skills, even disposition, and good rapport with customers
- Ability to make normal independent decisions based on job and product knowledge
- Knowledge of D365 or similar ERP system a plus
- Knowledge of Microsoft Office programs
- Ability to professionally handle difficult situations with customers
- Bilingual in English and French strongly preferred
- Be Positive and GSD
- Embrace Challenges
- Respect Everyone
- Welcome Change
- Speak and act with integrity
More about this job
Responsibilities
Promote workplace safety, inspect outbound shipments, monitor inventory, enter quotes and orders, and support customers with returns, claims, disputes, and payment coordination. Provide backup logistics coverage by coordinating shipping schedules, carriers, inbound deliveries, and logistics staff priorities.
Requirements
The role requires strong phone communication, a professional and even-tempered approach to customer interactions, and the ability to make routine independent decisions using job and product knowledge. Microsoft Office knowledge is required, while D365 or a similar ERP system is an asset; English-French bilingual ability is strongly preferred.
Skills
- Safety Promotion
- Shipment Inspection
- Inventory Management
- Order Entry
- Microsoft Dynamics
- Customer Service
- Returns and Claims Support
- Customer Dispute Resolution
- Credit Coordination
- Shipping and Receiving
- Logistics Coordination
- Carrier Scheduling
- Microsoft Office
- Phone Communication
- Independent Decision-Making
- English and French Communication
Visa sponsorship
Not detected in the job text
Categories
- Logistics
- Transportation
- Administrative
- Customer Service & Support
- Security & Safety
Keywords
- Safety Culture
- Safety Toolbox Talks
- Safety Committee
- Outbound Shipments
- Inventory
- Backorders
- Shortages
- Canada Planning
- Quote Entry
- Order Entry
- Microsoft Dynamics
- D365
- ERP
- Customer Returns
- Claims
- Customer Disputes
- Credit Management
- Purchases
- Sales Orders
- Logistics
- Inbound Deliveries
- Shipping and Receiving
- Transportation Coordination
- Carrier Scheduling
- On-Time Dispatch
- Microsoft Office
- Customer Service
- English
- French