Jobs in Canada

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added 3 mins ago
PH
Administrative Secretary
Provincial Health Services Authority
Vancouver, BC
- Full-time
…abstracts, manuscripts and papers for publication, grant proposals/applications, statistics and minutes of meetings from drafts or dicta equipment. Distributes materials as necessary.…
Added 3 mins ago
PH
Clinical Informatics Specialist, Radiation Therapist P2BI
Provincial Health Services Authority
Vancouver, BC
- Full-time
…Informatics Specialist (CIS), Radiation Therapist reports to the Manager and provides consultation, facilitation and instruction on the design, optimization and integration of clinical…
Added 3 mins ago
PH
Nurse, Clinical Informatics Specialist
Provincial Health Services Authority
Vancouver, BC
- Full-time
The Nurse, Clinical Informatics Specialist (CIS) reports to the Manager and provides consultation, facilitation and instruction on the design, optimization and integration of clinical…
Added 3 mins ago
T
Recycler - Windsor (Full-Time)
Talize
Windsor, ON
- $18.3 CAD / hour
- Full-time
In-Person Interview: Qualified candidates are invited for a single interview with the General Manager or Assistant General Manager.
Added 3 mins ago
TF
Community Health Representative
Tsartlip First Nation
Brentwood Bay, BC
- Full-time
Prepares and submits reports to the First Nations Health Authority, Manager, and Chief and Council;
Added 3 mins ago
PH
Nurse, Clinical Informatics Specialist
Provincial Health Services Authority
Vancouver, BC
- Full-time
The Nurse, Clinical Informatics Specialist (CIS) reports to the Manager and provides consultation, facilitation and instruction on the design, optimization and integration of clinical…
Added 3 mins ago
PH
Nurse, Clinical Informatics Specialist
Provincial Health Services Authority
Vancouver, BC
- Full-time
The Nurse, Clinical Informatics Specialist (CIS) reports to the Manager and provides consultation, facilitation and instruction on the design, optimization and integration of clinical…
Added 3 mins ago
PH
Public Health Technologist, Bacteriology and Mycology
Provincial Health Services Authority
Vancouver, BC
- Full-time
…from the Team Lead, Site Supervisor, Laboratory Operations Manager, or Program Head/Medical Microbiologist as appropriate on customer service…
Added 33 mins ago
C
Senior Dynamics Business Central Consultant
Catapult
Vancouver, BC
- Full-time
Work hand in hand with the ERP Project Manager to lay out dependencies and assist with estimations for work as it pertains to change request and new solutions.
Added 33 mins ago
AM
Ticket Management
Andau Medical
AB · Edmonton, AB
- Full-time
…products sold by Andau Medical. Reporting to the Customer Support Manager, it is important for this role to increase customer satisfaction, loyalty, and retention by meeting customers…
Added 1 hour ago
T
Retail Floor Supervisor - Brampton (12-Month Contract)
Talize
Brampton, ON
- $45,760 CAD / year
- Contract
…include an interview and meet-and-greet with the Store’s General Manager (GM) and Assistant General Manager (AGM), as well as an overview of store operations and…
Added 1 hour ago
HT
Senior Financial Analyst - Corporate Accounting
Husky Technologies
Bolton, ON
- Full-time
Reporting to the Finance Manager, Corporate Consolidations and working with our global Husky Finance teams, the Senior Financial Analyst plays a critical role in the timely and accurate…
Added 1 hour ago
SC
Employment Engagement Specialist
Spinal Cord Injury Ontario
Toronto, ON
- Full-time
Reporting To The Manager, Employment Services You Will
Added 1 hour ago
Operations Supervisor and Driver - Nanaimo, BC
Diabetes Canada / National Diabetes Trust
Nanaimo, BC
Reporting to the Vancouver Island Operations Manager, the hybrid Operations Supervisor/Driver assists in day-to-day operations by managing a team of dedicated Drivers and ensuring the…
Added 1 hour ago
Senior Cloud Platform Analyst
Government of Alberta
Edmonton, AB
Reporting to the Senior Manager, Cloud Platform Enablement Team, the Senior Cloud Platform Analyst leads the design, implementation, integration, operation, and continuous improvement of…
Added 2 hours ago
AH
Research I
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
…new cutting-edge cancer therapies. Reporting to the Associate Manager, the CRC will work on assigned projects and research to ensure that information is timely, valid and meaningful.…
Added 2 hours ago
R
Assistant Branch Manager- EN
RBC
Drummondville, QC
- Full-time
As an Assistant Branch Manager, you motivate and coach a high-performing team of Advisors in a dynamic, high-volume, and rewarding marketplace, while establishing and achieving team sales…
Added 3 hours ago
SB
Kitchen Team Member
Splitsville Bowl
Saskatoon, SK
- Part-time
Ensure work areas remain clean, empty trash and spot sweeps whenever floor needs it, or when requested by a manager; Exceed Splitsville’s cleanliness standards.
Added 4 hours ago
HC
Clinical Research Coordinator III (Nurse - Phase 1)
Health Careers Canada
Toronto, ON
- Full-time
Reports to: Clinical Research Manager, DMOH-CTG
Added 4 hours ago
HC
Clinical Research Coordinator III (Nurse - Phase 1)
Health Careers Canada
Mississauga, ON
- Internship
All applications must be submitted before the posting close date.
Added 4 hours ago
HT
Recruteur(e) junior et Coordonnateur(trice) de projets (PCO) – Talent Acquisition
Hudson Talent Solutions
Quebec, QC
- Full-time
Location: Sainte-Foy, Quebec (hybrid model – 3 days per week on site)
Added 4 hours ago
HC
Clinical Research Coordinator III (Nurse - Phase 1)
Health Careers Canada
Toronto, ON
- Full-time
Applicants must reside and be legally eligible to work in Ontario · This is a new position as Regular Full-Time, Registered Practical Nurse (Day Shift)
Added 4 hours ago
RB
Branch Manager, College & Bathurst Branch
Royal Bank of Canada
Toronto, ON
- Full-time
As a Branch Manager, you are a local market leader, motivating and coaching your team to create a memorable experience for clients. Inside and outside the branch, you capitalize on emerging…
Added 4 hours ago
RB
Associate Vice President, Core Banking, RBCx (similar to Commercial Account Manager)
Royal Bank of Canada
Ottawa, ON
- Full-time
We are seeking a self-motivated and well-organized relationship-manager to support an existing portfolio of tech clients in the greater Ottawa area. Working from our Ottawa office at 90…
Added 4 hours ago
RB
Client Advisor
Royal Bank of Canada
MB · STONEWALL, Manitoba
- Part-time
…capabilities, you can build a great career with us as a future Account Manager/Banking…

Andau Medical

Ticket Management

AB, Canada
Edmonton, AB, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: May 9, 2027
Posting language: English
Posted: Nov 10, 2026

Original job description

Job description:

At Andau Medical, we’re redefining what it means to be a Canadian medical and dental device distributor. As a fast-growing company, we bring innovative, high-quality technologies to market that improve patient outcomes and elevate the clinical experience. Our team thrives on purpose, continuous learning, and a healthy work-life balance - all while having fun doing it.

The Solutions Specialist – Ticket Management position ensures maximum customer satisfaction for products sold by Andau Medical. Reporting to the Customer Support Manager, it is important for this role to increase customer satisfaction, loyalty, and retention by meeting customers expectations, including resolving customer issues and complaints.

RESPONSIBILITIES

Maintain a positive, empathetic, and professional attitude towards customers and Territory Managers.
Ensure customer satisfaction and provide professional customer support through acknowledging and resolving complaints.
Provide problem-solving resources and solutions.
Respond promptly to customers and Territory Manager inquiries.
Manage high volumes of troubleshooting tickets to identify, register and categorize incidents.
Address and manage loupes tickets, ensuring timely resolution and ticket closure while enhancing the overall customer experience.
Interface with customers to diagnose and troubleshoot problems with medical devices, as needed.
Recommend and perform remedial actions to correct problems based on knowledge and corporate policy.
Consult and provide advice to Territory Managers and customers on the proper use of medical devices.
Liaise with supply vendors and customers to ensure the medical devices are functioning as expected.
Maintain comprehensive understanding of Andau products (inside and out) in order to accurately respond to customer and TM inquiries.
Perform repairs and adjustments to loupes products in a timely manner.
Monitor and report trends from tickets to identify opportunities to improve the customer experience and complete warranty replacement reports.
Support the sales team and provide departmental backup as needed (i.e., processing orders, shipping and receiving, TM questions).
Learn different areas of the Customer Service department to be able to provide support and back up (i.e., processing orders, shipping and receiving, TM questions).
Maintain technical skills and clinical knowledge on our rework machine to make repairs on our loupes. Attention to detail is key for this part of the job.

QUALIFICIATIONS

Bi-lingual (French and English) is considered an asset.
Ability to stay calm when customers are stressed or upset.
Ability to work in a fast-paced environment with consistent growth.
Ability to communicate effectively -verbally and written.
Confident dealing with high level Medical Professionals.
Time management. Following up with customers is key.
Knowledge of Ticketing systems required.
Technical knowledge and support
Strong attention to detail and organizational skills.
Comfortable communicating effectively in a virtual world through MS Teams videos, phone calls and emails.
Comfortable using computers and learning new programs.
Experience working with customer support and working in collaborative environment.
Critical thinking and problem solving. The ability to look from all angles to ensure that the customer problems are being addressed

WHY SHOULD YOU CONSIDER THIS ROLE

You love helping and connecting with people.
You are a problem solver who likes to think on their feet and enjoy challenges.
You are great with ticketing systems
You thrive in a fast-paced and changing environment
You are an excellent time manager who follows up with all customers

Andau Medical is committed to equitable, diverse, and inclusive initiatives in our recruitment processes as well as our corporate culture. We welcome applications from all qualified persons. We thank all applicants for your submissions however, only candidates being considered for this role will be contacted.

Job Type: Full-time

Benefits:

Dental care
Extended health care

Application question(s):

Do you have any Dental experience?

Experience:

Ticket management systems: 2 years (required)
Customer service: 2 years (required)
Work Location: In person

Apply on LinkedIn About employer

More about this job

Responsibilities

Manage and resolve customer support tickets, troubleshoot medical devices, and perform timely repairs and adjustments to loupe products. Advise customers and Territory Managers, track ticket trends and warranty replacements, and provide backup for customer service and sales operations.

Requirements

Requires at least two years of experience with ticket management systems and customer service, along with technical support, problem-solving, communication, and organizational skills. Candidates should be comfortable supporting medical professionals, learning new computer programs, and working in a fast-paced environment; French and English bilingual ability is an asset.

Skills

Ticket Management
Customer Service
Troubleshooting
Problem Solving
Medical Device Support
Technical Support
Complaint Resolution
Customer Communication
Time Management
Attention to Detail
Organization
Ticketing Systems
Loupe Repair and Adjustment
Warranty Reporting
Order Processing
Shipping and Receiving

Benefits

Dental Care
Extended Health Care

Visa sponsorship

Not detected in the job text

Keywords

Ticket Management
Ticketing Systems
Customer Service
Customer Support
Medical Devices
Medical Device Troubleshooting
Loupe Repair
Technical Support
Complaint Resolution
Problem Solving
Warranty Replacement Reports
Customer Satisfaction
Territory Managers
Order Processing
Shipping and Receiving
Supply Vendors
Microsoft Teams
Virtual Communication
Clinical Knowledge
Rework Machine
French and English
Medical Professionals

Report this job

Work requirements

Jobs in Canada