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Added 15 mins ago
YI
District Manager
YM INC.
Moncton, NB
- Full-time
…are committed to creating a culture where people feel valued and inspired to achieve results. We give our people the appropriate tools, freedom and authority to make decisions. They are…
Added 15 mins ago
PH
Clinical Nurse Leader, Systemic Therapy/ Ambulatory Care Unit (Systemic Therapy & Radiation Therapy
Provincial Health Services Authority
Prince George, BC
- Full-time
Participates in the coordination of patient care delivery by developing unit specific policies, procedures and standards of care and making recommendations for changes and modifications;…
Added 15 mins ago
MC
Assistant Manager
Moores Clothing
Nanaimo, BC
- Full-time
As an Assistant Store Manager, you will partner with your Store Manager to support store team members to achieve sales performance expectations through active coaching, development of a…
Added 15 mins ago
PH
Direct Care Nurse
Provincial Health Services Authority
Surrey, BC
- Part-time
Demonstrates and/or provides guidance on clinical tasks to designated care givers and guides the clinical experience of assigned students and new staff; provides input to the Manager and/or…
Added 15 mins ago
PH
Direct Care Nurse
Provincial Health Services Authority
Port Coquitlam, BC
- Part-time
Demonstrates and/or provides guidance on clinical tasks to designated care givers and guides the clinical experience of assigned students and new staff; provides input to the Manager and/or…
Added 15 mins ago
PH
Direct Care Nurse
Provincial Health Services Authority
Surrey, BC
- Part-time
Demonstrates and/or provides guidance on clinical tasks to designated care givers and guides the clinical experience of assigned students and new staff; provides input to the Manager and/or…
Added 15 mins ago
PH
Direct Care Nurse
Provincial Health Services Authority
Surrey, BC
- Part-time
Demonstrates and/or provides guidance on clinical tasks to designated care givers and guides the clinical experience of assigned students and new staff; provides input to the Manager and/or…
Added 15 mins ago
PH
Direct Care Nurse
Provincial Health Services Authority
Surrey, BC
- Part-time
Demonstrates and/or provides guidance on clinical tasks to designated care givers and guides the clinical experience of assigned students and new staff; provides input to the Manager and/or…
Added 15 mins ago
PH
Public Health Technologist, Bacteriology and Mycology
Provincial Health Services Authority
Vancouver, BC
- Full-time
Responds to requests and inquiries for all referred in tests. Seeks direction as required from the Team Lead, Site Supervisor, Laboratory Operations Manager, or Program Head/Medical…
Added 15 mins ago
PH
Learning Facilitator Clinical Informatics
Provincial Health Services Authority
Vancouver, BC
- Full-time
The Learning Facilitator Clinical Informatics provides education for own and other health science professionals and in support of the implementation and adoption of clinical information…
Added 15 mins ago
PH
Direct Care Nurse, Maximum and Multi-Level Security Units
Provincial Health Services Authority
Port Coquitlam, BC
- Full-time
Identifies own learning needs, reviews these with the Clinical Nurse Leader or Clinical Services Manager, and engages in a variety of activities to meet these needs.
Added 15 mins ago
MC
Store Lead
Moores Clothing
Oakville, ON
- Full-time
As a Store Lead, you will partner with your Store Manager to support store team members to achieve sales performance expectations through active coaching, development of a team selling…
Added 15 mins ago
MC
Store Lead
Moores Clothing
Toronto, ON
- Full-time
As a Store Lead, you will partner with your Store Manager to support store team members to achieve sales performance expectations through active coaching, development of a team selling…
Added 44 mins ago
MC
Product Manager
Modern Campus
Canada
- Full-time
…journey. Our platform spans web content management, curriculum and catalog management, student engagement and lifelong learning - giving more than 1,700 colleges and universities the…
Added 44 mins ago
C
Senior Dynamics Business Central Consultant
Catapult
Vancouver, BC
- Full-time
Catapult is the leading provider of ERP and CRM implementation and support services for midsize businesses in Canada on the Microsoft Dynamics 365 platform. Our services extend from…
Added 44 mins ago
AM
Ticket Management
Andau Medical
AB · Edmonton, AB
- Full-time
At Andau Medical, we’re redefining what it means to be a Canadian medical and dental device distributor. As a fast-growing company, we bring innovative, high-quality technologies to market…
Added 44 mins ago
C
Project Manager
Catapult
Vancouver, BC
- Full-time
…solutions to midsized businesses. Catapult provides implementation and support for Microsoft Dynamics 365, a cloud-based ERP and CRM platform. Our service offering extends from advisory and…
Added 1 hour ago
LH
Registered Massage Therapist
Lifemark Health Group
London, ON
- $90,788 to $103,168 CAD / year
- Part-time
Develop personalized, evidence-informed care plans to support individual rehabilitation and wellness goals.
Added 1 hour ago
GC
Senior Manager, Experience Design
Game Companies
Vancouver, BC
- Full-time
Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across…
Added 1 hour ago
GC
Manager, Experience Design
Game Companies
Vancouver, BC
- Full-time
Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across…
Added 2 hours ago
Senior Cloud Platform Analyst
Government of Alberta
Edmonton, AB
Reporting to the Senior Manager, Cloud Platform Enablement Team, the Senior Cloud Platform Analyst leads the design, implementation, integration, operation, and continuous improvement of…
Added 2 hours ago
AH
Registered Nurse
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AB · Edmonton, AB
- Full-time
Completion of an accredited nursing education program. Active or eligible for registration and practice permit with the College of Registered Nurses of Alberta (CRNA). Current Basic Cardiac…
Added 3 hours ago
IE
Manager, Supply Chain & Innovation
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
Our people make everything we do possible. We’re curious, creative, and driven by the belief that great work happens when people are trusted, heard, and supported. At IMAX, you’ll…
Added 3 hours ago
LH
Physiotherapist
Lifemark Health Group
Vancouver, BC
- $42 to $60 CAD / hour
- Full-time
Our Lifemark OT - Consulting clinic is conveniently located on Lougheed Highway, between Rupert Street and Boundary Road, a few minutes from the Rupert Street Skytrain station. Established…
Added 3 hours ago
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Senior Millwright
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- Full-time
Napoleon leads the way with innovative engineering, advanced manufacturing techniques, unsurpassed customer service and remarkable product quality. Our award-winning products offer a…

Andau Medical

Ticket Management

AB, Canada
Edmonton, AB, Canada

Full-time

Apply on LinkedIn About employer

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Job details

Job type: Full-time
Apply by: May 9, 2027
Posting language: English
Posted: Nov 10, 2026

Original job description

Job description:

At Andau Medical, we’re redefining what it means to be a Canadian medical and dental device distributor. As a fast-growing company, we bring innovative, high-quality technologies to market that improve patient outcomes and elevate the clinical experience. Our team thrives on purpose, continuous learning, and a healthy work-life balance - all while having fun doing it.

The Solutions Specialist – Ticket Management position ensures maximum customer satisfaction for products sold by Andau Medical. Reporting to the Customer Support Manager, it is important for this role to increase customer satisfaction, loyalty, and retention by meeting customers expectations, including resolving customer issues and complaints.

RESPONSIBILITIES

Maintain a positive, empathetic, and professional attitude towards customers and Territory Managers.
Ensure customer satisfaction and provide professional customer support through acknowledging and resolving complaints.
Provide problem-solving resources and solutions.
Respond promptly to customers and Territory Manager inquiries.
Manage high volumes of troubleshooting tickets to identify, register and categorize incidents.
Address and manage loupes tickets, ensuring timely resolution and ticket closure while enhancing the overall customer experience.
Interface with customers to diagnose and troubleshoot problems with medical devices, as needed.
Recommend and perform remedial actions to correct problems based on knowledge and corporate policy.
Consult and provide advice to Territory Managers and customers on the proper use of medical devices.
Liaise with supply vendors and customers to ensure the medical devices are functioning as expected.
Maintain comprehensive understanding of Andau products (inside and out) in order to accurately respond to customer and TM inquiries.
Perform repairs and adjustments to loupes products in a timely manner.
Monitor and report trends from tickets to identify opportunities to improve the customer experience and complete warranty replacement reports.
Support the sales team and provide departmental backup as needed (i.e., processing orders, shipping and receiving, TM questions).
Learn different areas of the Customer Service department to be able to provide support and back up (i.e., processing orders, shipping and receiving, TM questions).
Maintain technical skills and clinical knowledge on our rework machine to make repairs on our loupes. Attention to detail is key for this part of the job.

QUALIFICIATIONS

Bi-lingual (French and English) is considered an asset.
Ability to stay calm when customers are stressed or upset.
Ability to work in a fast-paced environment with consistent growth.
Ability to communicate effectively -verbally and written.
Confident dealing with high level Medical Professionals.
Time management. Following up with customers is key.
Knowledge of Ticketing systems required.
Technical knowledge and support
Strong attention to detail and organizational skills.
Comfortable communicating effectively in a virtual world through MS Teams videos, phone calls and emails.
Comfortable using computers and learning new programs.
Experience working with customer support and working in collaborative environment.
Critical thinking and problem solving. The ability to look from all angles to ensure that the customer problems are being addressed

WHY SHOULD YOU CONSIDER THIS ROLE

You love helping and connecting with people.
You are a problem solver who likes to think on their feet and enjoy challenges.
You are great with ticketing systems
You thrive in a fast-paced and changing environment
You are an excellent time manager who follows up with all customers

Andau Medical is committed to equitable, diverse, and inclusive initiatives in our recruitment processes as well as our corporate culture. We welcome applications from all qualified persons. We thank all applicants for your submissions however, only candidates being considered for this role will be contacted.

Job Type: Full-time

Benefits:

Dental care
Extended health care

Application question(s):

Do you have any Dental experience?

Experience:

Ticket management systems: 2 years (required)
Customer service: 2 years (required)
Work Location: In person

Apply on LinkedIn About employer

More about this job

Responsibilities

Manage and resolve customer support tickets, troubleshoot medical devices, and perform timely repairs and adjustments to loupe products. Advise customers and Territory Managers, track ticket trends and warranty replacements, and provide backup for customer service and sales operations.

Requirements

Requires at least two years of experience with ticket management systems and customer service, along with technical support, problem-solving, communication, and organizational skills. Candidates should be comfortable supporting medical professionals, learning new computer programs, and working in a fast-paced environment; French and English bilingual ability is an asset.

Skills

Ticket Management
Customer Service
Troubleshooting
Problem Solving
Medical Device Support
Technical Support
Complaint Resolution
Customer Communication
Time Management
Attention to Detail
Organization
Ticketing Systems
Loupe Repair and Adjustment
Warranty Reporting
Order Processing
Shipping and Receiving

Benefits

Dental Care
Extended Health Care

Visa sponsorship

Not detected in the job text

Keywords

Ticket Management
Ticketing Systems
Customer Service
Customer Support
Medical Devices
Medical Device Troubleshooting
Loupe Repair
Technical Support
Complaint Resolution
Problem Solving
Warranty Replacement Reports
Customer Satisfaction
Territory Managers
Order Processing
Shipping and Receiving
Supply Vendors
Microsoft Teams
Virtual Communication
Clinical Knowledge
Rework Machine
French and English
Medical Professionals

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Work requirements

Jobs in Canada