Jobs in Canada

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Added 26 mins ago
S
Food counter attendant
Subway
Slave Lake, AB
- Full-time
…their workload (for example: flexible or reduced work hours, part time employment, project-based or seasonal work,…
Added 26 mins ago
AM
Ticket Management
Andau Medical
AB · Edmonton, AB
- Full-time
Learn different areas of the Customer Service department to be able to provide support and back up (i.e., processing orders, shipping and receiving, TM questions).
Added 26 mins ago
PA
management analyst
Paber Aluminium
Cap-Saint-Ignace, QC
- Full-time
…their workload (for example: flexible or reduced work hours, part time employment, project-based or seasonal work,…
Added 26 mins ago
TH
Unit Coordination Assistant| Part-Time| 82 Buttonwood Ave- BUT 2E IP Rehab
Trillium Health Partners
Toronto, ON · Etobicoke, ON
- Part-time
Added 26 mins ago
SD
Beauty Specialist, Hourly Part Time Day
Shoppers Drug Mart
London, ON
- Part-time
Always put the Customer first and provides superior customer service
Added 56 mins ago
HT
Buyer (Contract)
Husky Technologies
Bolton, ON
- Full-time
The primary focus for the CSM (Customer Service Management) Buyer position is to ensure on-time delivery of parts to the required date of the Operation teams.
Added 56 mins ago
KE
RMA Coordinator
Kontron Europe
Boisbriand, QC
- Full-time
…collaboration with the shop floor, quality, engineering, and customer service teams to meet repair turnaround times (TAT) and ensure an optimized…
Added 1 hour ago
J
Home help – light housekeeping
JobsMedia.io
Berthierville, QC
- Full-time
Total flexibility: part-time or full-time according to your availability;
Added 1 hour ago
TH
Food counter attendant
Tim Hortons Québec
Red Deer, AB
- Full-time
Added 1 hour ago
PB
Host/Cashier
Perkins Bakery
PE · Kings, PE
- Part-time
Greet guests with a friendly and welcoming attitude and provide excellent customer service.
Added 1 hour ago
PB
Server
Perkins Bakery
PE · Kings, PE
- Part-time
Benefits package - Medical, dental, vision, paid time off, and 401(k) with company match. Subject to terms and conditions.
Added 1 hour ago
FC
In Home Flooring Sales Consultant
Floor Coverings International Dakota County
Foxboro, ON
- Full-time
Most appointments are within approximately 25 minutes, allowing you to spend more time selling and less time driving.
Added 1 hour ago
T
Retail Floor Supervisor - Brampton (12-Month Contract)
Talize
Brampton, ON
- $45,760 CAD / year
- Contract
We are seeking a Retail Floor Supervisor who will support daily store operations and help deliver an exceptional customer experience. This role oversees merchandising standards, register…
Added 1 hour ago
HT
Technical Trainer
Husky Technologies
Bolton, ON
- Full-time
Post-Secondary education or skilled trade certification required · Must have the right to work in the United States (citizenship or green card)
Added 1 hour ago
HT
Master Data Mgmt Analyst
Husky Technologies
Bolton, ON
- Full-time
…around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a company taking on new…
Added 1 hour ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
…around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a company taking on new…
Added 1 hour ago
LC
Beauty Specialist, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
Vancouver, BC
- Part-time
Always put the Customer first and provides superior customer service
Added 1 hour ago
GE
Stage Bar Server
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Valid Alberta ProServe certification is required
Added 1 hour ago
SE
Future Opening: Bathtub Repair Technician
Surface Experts North Fort Worth
ON · Durham, ON
- Full-time
…competition focuses on complete resurfacing. Our objective is a happy customer and a long-term relationship. We focus on saving our customers time, money and wasted materials that end up in…
Added 1 hour ago
SE
Future Opening: Furniture Maker
Surface Experts North Fort Worth
ON · Durham, ON
- Full-time
…competition focuses on complete resurfacing. Our objective is a happy customer and a long-term relationship. We focus on saving our customers time, money and wasted materials that end up in…
Added 1 hour ago
SE
Surface Repair Technician
Surface Experts North Fort Worth
Saint-Paul, NB · St.-Paul, NB
- Full-time
…competition focuses on complete resurfacing. Our objective is a happy customer and a long-term relationship. We focus on saving our customers time, money and wasted materials that end up in…
Added 1 hour ago
SE
Installation Technician
Surface Experts North Fort Worth
Saint-Paul, NB · St.-Paul, NB
- Full-time
…competition focuses on complete resurfacing. Our objective is a happy customer and a long-term relationship. We focus on saving our customers time, money and wasted materials that end up in…
Added 1 hour ago
A
Journeyman Automotive Technician - Dodge City
AutoCanada
Saskatoon, SK
- $45 to $50 CAD / hour
- Other
Must possess a valid driver's license and a safe driving history
Added 1 hour ago
L
Part time Temporary Educator - (sale associate) | Zurich
lululemon
Zurich, ON
- Part-time
Must have proof of the Right to Work and evidence relating to associated local legislative requirements (EMEA only) · Must have the ability to travel to assigned store with own transportation methods
Added 1 hour ago
SC
Service Navigation Coordinator (Full-Time)
Spinal Cord Injury Ontario
Toronto, ON
- Full-time
As part of a dynamic provincial organization, the Service Navigation Coordinator provides coordination of services, active support, resources, and education. The position focuses on client…

Andau Medical

Ticket Management

AB, Canada
Edmonton, AB, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: May 9, 2027
Posting language: English
Posted: Nov 10, 2026

Original job description

Job description:

At Andau Medical, we’re redefining what it means to be a Canadian medical and dental device distributor. As a fast-growing company, we bring innovative, high-quality technologies to market that improve patient outcomes and elevate the clinical experience. Our team thrives on purpose, continuous learning, and a healthy work-life balance - all while having fun doing it.

The Solutions Specialist – Ticket Management position ensures maximum customer satisfaction for products sold by Andau Medical. Reporting to the Customer Support Manager, it is important for this role to increase customer satisfaction, loyalty, and retention by meeting customers expectations, including resolving customer issues and complaints.

RESPONSIBILITIES

Maintain a positive, empathetic, and professional attitude towards customers and Territory Managers.
Ensure customer satisfaction and provide professional customer support through acknowledging and resolving complaints.
Provide problem-solving resources and solutions.
Respond promptly to customers and Territory Manager inquiries.
Manage high volumes of troubleshooting tickets to identify, register and categorize incidents.
Address and manage loupes tickets, ensuring timely resolution and ticket closure while enhancing the overall customer experience.
Interface with customers to diagnose and troubleshoot problems with medical devices, as needed.
Recommend and perform remedial actions to correct problems based on knowledge and corporate policy.
Consult and provide advice to Territory Managers and customers on the proper use of medical devices.
Liaise with supply vendors and customers to ensure the medical devices are functioning as expected.
Maintain comprehensive understanding of Andau products (inside and out) in order to accurately respond to customer and TM inquiries.
Perform repairs and adjustments to loupes products in a timely manner.
Monitor and report trends from tickets to identify opportunities to improve the customer experience and complete warranty replacement reports.
Support the sales team and provide departmental backup as needed (i.e., processing orders, shipping and receiving, TM questions).
Learn different areas of the Customer Service department to be able to provide support and back up (i.e., processing orders, shipping and receiving, TM questions).
Maintain technical skills and clinical knowledge on our rework machine to make repairs on our loupes. Attention to detail is key for this part of the job.

QUALIFICIATIONS

Bi-lingual (French and English) is considered an asset.
Ability to stay calm when customers are stressed or upset.
Ability to work in a fast-paced environment with consistent growth.
Ability to communicate effectively -verbally and written.
Confident dealing with high level Medical Professionals.
Time management. Following up with customers is key.
Knowledge of Ticketing systems required.
Technical knowledge and support
Strong attention to detail and organizational skills.
Comfortable communicating effectively in a virtual world through MS Teams videos, phone calls and emails.
Comfortable using computers and learning new programs.
Experience working with customer support and working in collaborative environment.
Critical thinking and problem solving. The ability to look from all angles to ensure that the customer problems are being addressed

WHY SHOULD YOU CONSIDER THIS ROLE

You love helping and connecting with people.
You are a problem solver who likes to think on their feet and enjoy challenges.
You are great with ticketing systems
You thrive in a fast-paced and changing environment
You are an excellent time manager who follows up with all customers

Andau Medical is committed to equitable, diverse, and inclusive initiatives in our recruitment processes as well as our corporate culture. We welcome applications from all qualified persons. We thank all applicants for your submissions however, only candidates being considered for this role will be contacted.

Job Type: Full-time

Benefits:

Dental care
Extended health care

Application question(s):

Do you have any Dental experience?

Experience:

Ticket management systems: 2 years (required)
Customer service: 2 years (required)
Work Location: In person

Apply on LinkedIn About employer

More about this job

Responsibilities

Manage and resolve customer support tickets, troubleshoot medical devices, and perform timely repairs and adjustments to loupe products. Advise customers and Territory Managers, track ticket trends and warranty replacements, and provide backup for customer service and sales operations.

Requirements

Requires at least two years of experience with ticket management systems and customer service, along with technical support, problem-solving, communication, and organizational skills. Candidates should be comfortable supporting medical professionals, learning new computer programs, and working in a fast-paced environment; French and English bilingual ability is an asset.

Skills

Ticket Management
Customer Service
Troubleshooting
Problem Solving
Medical Device Support
Technical Support
Complaint Resolution
Customer Communication
Time Management
Attention to Detail
Organization
Ticketing Systems
Loupe Repair and Adjustment
Warranty Reporting
Order Processing
Shipping and Receiving

Benefits

Dental Care
Extended Health Care

Visa sponsorship

Not detected in the job text

Keywords

Ticket Management
Ticketing Systems
Customer Service
Customer Support
Medical Devices
Medical Device Troubleshooting
Loupe Repair
Technical Support
Complaint Resolution
Problem Solving
Warranty Replacement Reports
Customer Satisfaction
Territory Managers
Order Processing
Shipping and Receiving
Supply Vendors
Microsoft Teams
Virtual Communication
Clinical Knowledge
Rework Machine
French and English
Medical Professionals

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Jobs in Canada