Jobs in Canada

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Added 26 mins ago
C
Senior Dynamics Business Central Consultant
Catapult
Vancouver, BC
- Full-time
Work hand in hand with the ERP Project Manager to lay out dependencies and assist with estimations for work as it pertains to change request and new solutions.
Added 26 mins ago
AM
Ticket Management
Andau Medical
AB · Edmonton, AB
- Full-time
…products sold by Andau Medical. Reporting to the Customer Support Manager, it is important for this role to increase customer satisfaction, loyalty, and retention by meeting customers…
Added 26 mins ago
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Managing Director, Projects and Operations
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Toronto, ON
- Full-time
Reporting to the General Manager, the Managing Director, Projects and Operations is responsible for managing FM projects and retail facility operations.
Added 26 mins ago
C
Project Manager
Catapult
Vancouver, BC
- Full-time
…Microsoft Dynamics 365, a cloud-based ERP and CRM platform. Our service offering extends from advisory and planning through implementation, upgrade, and customization to business process…
Added 26 mins ago
TI
HR Generalist
Transpharmation Inc
Fergus, ON
- Full-time
- Temporary
…deliver maximum value to the organization and a first-class service to its…
Added 56 mins ago
H
Restaurant manager
Harvey's
Cambridge, ON
- Full-time
Added 1 hour ago
RM
Manager - Diagnostic Imaging
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- Full-time
As the Integrated Manager, you will oversee day-to-day operations of Diagnostic Imaging services at both Ross Memorial Hospital (RMH) and Haliburton Highlands Health Services (HHHS). Your…
Added 1 hour ago
KC
Restaurant manager
KFC Canada (Yum! Brands Subsidiary)
Golden, BC
- Full-time
Added 1 hour ago
Y
Heavy Equipment Operator
YORK1
Whitby, ON
- Other
Our employees are essential in helping us achieve our mission of providing exceptional service and innovative solutions through our infrastructure and environmental services to some of…
Added 1 hour ago
EC
Assistant manager, restaurant
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Added 1 hour ago
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Catering service manager
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Vancouver, BC
- Full-time
Added 1 hour ago
T
Retail Floor Supervisor - Brampton (12-Month Contract)
Talize
Brampton, ON
- $45,760 CAD / year
- Contract
…upholds Talize’s commitment to sustainable fashion and excellent…
Added 1 hour ago
AR
Project Manager
Aciers Richelieu - Usinage St-Laurent
Sorel-Tracy, QC
- Full-time
The project manager must ensure that the projects assigned to him are taken care of while ensuring follow-up with the production teams. More specifically, the candidate will be required to:
Added 1 hour ago
J
Major Account Manager
JobsMedia.io
Mascouche, QC
- Full-time
We are seeking an experienced Key Account Manager for a large company in the industrial sector. This individual will assume strategic responsibility for a portfolio of key accounts, with a…
Added 1 hour ago
J
Civil Engineer - Design and Project Management
JobsMedia.io
Montreal, QC
- Full-time
…department head, you will act as lead designer and project manager. You will manage urban infrastructure projects from start to finish: needs assessment, preliminary studies, plans and…
Added 1 hour ago
GE
Stage Bar Server
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Valid Alberta ProServe certification is required
Added 1 hour ago
SC
Service Navigation Coordinator (Full-Time)
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Toronto, ON
- Full-time
Reporting to the Manager, Service Navigation & Intake, you will:
Added 1 hour ago
SC
Employment Engagement Specialist
Spinal Cord Injury Ontario
Toronto, ON
- Full-time
Reporting To The Manager, Employment Services You Will
Added 1 hour ago
C
Business Development Manager
CBRE
Vancouver, BC
- Full-time
As a CBRE Business Development Manager (BDM) you will develop and close new business opportunities within target market sectors, selling at a price that meets customers’ requirements…
Added 1 hour ago
Operations Supervisor and Driver - Nanaimo, BC
Diabetes Canada / National Diabetes Trust
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The National Diabetes Trust is Canada’s largest charitable clothing and small household goods collection service. With more than 5,000 donation bins and an active home pick-up service in…
Added 1 hour ago
Senior Cloud Platform Analyst
Government of Alberta
Edmonton, AB
The Alberta Public Service works to build a stronger province for current and future generations. We make a difference in the lives of Albertans through rewarding career opportunities.
Added 1 hour ago
NH
COMBINED LABORATORY, XRAY TECHNOLOGIST
Northern Health - BC
Tumbler Ridge, BC
- Full-time
…priorities of Northern Health, and under the general supervision of Manager or designate, the Combined Laboratory/X-Ray Technologist performs a variety of routine laboratory, X-Ray and ECG…
Added 1 hour ago
ET
General Manager
Executive Table Group
Vancouver, BC
- $75,000 CAD / year
- Full-time
As a Restaurant General Manager within ETG, you will lead the comprehensive day-to-day operations of your assigned location. You will act as the brand ambassador, championing our service…
Added 1 hour ago
NB
Account Manager, Commercial Banking
National Bank of Canada
AB · Edmonton, AB
- Full-time
A career as Manager, Commercial Banking in the Commercial & Private Banking 1859 team means having the responsibility of growing the portfolio of business clients assigned to you. The…
Added 2 hours ago
GE
Stage Bar Host
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
…timely manner. Emphasis must be placed on exceptional customer service as the Host-Hostess in many instances will be the first contact that our customers will have with an employee. All…

Andau Medical

Ticket Management

AB, Canada
Edmonton, AB, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: May 9, 2027
Posting language: English
Posted: Nov 10, 2026

Original job description

Job description:

At Andau Medical, we’re redefining what it means to be a Canadian medical and dental device distributor. As a fast-growing company, we bring innovative, high-quality technologies to market that improve patient outcomes and elevate the clinical experience. Our team thrives on purpose, continuous learning, and a healthy work-life balance - all while having fun doing it.

The Solutions Specialist – Ticket Management position ensures maximum customer satisfaction for products sold by Andau Medical. Reporting to the Customer Support Manager, it is important for this role to increase customer satisfaction, loyalty, and retention by meeting customers expectations, including resolving customer issues and complaints.

RESPONSIBILITIES

Maintain a positive, empathetic, and professional attitude towards customers and Territory Managers.
Ensure customer satisfaction and provide professional customer support through acknowledging and resolving complaints.
Provide problem-solving resources and solutions.
Respond promptly to customers and Territory Manager inquiries.
Manage high volumes of troubleshooting tickets to identify, register and categorize incidents.
Address and manage loupes tickets, ensuring timely resolution and ticket closure while enhancing the overall customer experience.
Interface with customers to diagnose and troubleshoot problems with medical devices, as needed.
Recommend and perform remedial actions to correct problems based on knowledge and corporate policy.
Consult and provide advice to Territory Managers and customers on the proper use of medical devices.
Liaise with supply vendors and customers to ensure the medical devices are functioning as expected.
Maintain comprehensive understanding of Andau products (inside and out) in order to accurately respond to customer and TM inquiries.
Perform repairs and adjustments to loupes products in a timely manner.
Monitor and report trends from tickets to identify opportunities to improve the customer experience and complete warranty replacement reports.
Support the sales team and provide departmental backup as needed (i.e., processing orders, shipping and receiving, TM questions).
Learn different areas of the Customer Service department to be able to provide support and back up (i.e., processing orders, shipping and receiving, TM questions).
Maintain technical skills and clinical knowledge on our rework machine to make repairs on our loupes. Attention to detail is key for this part of the job.

QUALIFICIATIONS

Bi-lingual (French and English) is considered an asset.
Ability to stay calm when customers are stressed or upset.
Ability to work in a fast-paced environment with consistent growth.
Ability to communicate effectively -verbally and written.
Confident dealing with high level Medical Professionals.
Time management. Following up with customers is key.
Knowledge of Ticketing systems required.
Technical knowledge and support
Strong attention to detail and organizational skills.
Comfortable communicating effectively in a virtual world through MS Teams videos, phone calls and emails.
Comfortable using computers and learning new programs.
Experience working with customer support and working in collaborative environment.
Critical thinking and problem solving. The ability to look from all angles to ensure that the customer problems are being addressed

WHY SHOULD YOU CONSIDER THIS ROLE

You love helping and connecting with people.
You are a problem solver who likes to think on their feet and enjoy challenges.
You are great with ticketing systems
You thrive in a fast-paced and changing environment
You are an excellent time manager who follows up with all customers

Andau Medical is committed to equitable, diverse, and inclusive initiatives in our recruitment processes as well as our corporate culture. We welcome applications from all qualified persons. We thank all applicants for your submissions however, only candidates being considered for this role will be contacted.

Job Type: Full-time

Benefits:

Dental care
Extended health care

Application question(s):

Do you have any Dental experience?

Experience:

Ticket management systems: 2 years (required)
Customer service: 2 years (required)
Work Location: In person

Apply on LinkedIn About employer

More about this job

Responsibilities

Manage and resolve customer support tickets, troubleshoot medical devices, and perform timely repairs and adjustments to loupe products. Advise customers and Territory Managers, track ticket trends and warranty replacements, and provide backup for customer service and sales operations.

Requirements

Requires at least two years of experience with ticket management systems and customer service, along with technical support, problem-solving, communication, and organizational skills. Candidates should be comfortable supporting medical professionals, learning new computer programs, and working in a fast-paced environment; French and English bilingual ability is an asset.

Skills

Ticket Management
Customer Service
Troubleshooting
Problem Solving
Medical Device Support
Technical Support
Complaint Resolution
Customer Communication
Time Management
Attention to Detail
Organization
Ticketing Systems
Loupe Repair and Adjustment
Warranty Reporting
Order Processing
Shipping and Receiving

Benefits

Dental Care
Extended Health Care

Visa sponsorship

Not detected in the job text

Keywords

Ticket Management
Ticketing Systems
Customer Service
Customer Support
Medical Devices
Medical Device Troubleshooting
Loupe Repair
Technical Support
Complaint Resolution
Problem Solving
Warranty Replacement Reports
Customer Satisfaction
Territory Managers
Order Processing
Shipping and Receiving
Supply Vendors
Microsoft Teams
Virtual Communication
Clinical Knowledge
Rework Machine
French and English
Medical Professionals

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Work requirements

Jobs in Canada