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Added 3 mins ago
SS
BUSINESS SERVICES MANAGER, TEMPORARY FULL-TIME (1.0 FTE)
Southridge School
Surrey, BC
- Full-time
Work collaboratively with the Assistant Head of School and the Director of Finance and Business Operations regarding the use of school facilities by external organizations
Added 4 mins ago
Team Lead
Roots
Winnipeg, MB
…motivating the team to exceed goals. Reporting directly to the Store Manager, the Team Lead provides support and coverage to the Store and Assistant Managers in their absence. They model…
Added 4 mins ago
Department Sales Manager, Hardgoods
Sporting Life Group
Markham, ON
While partnering with your assistant manager to achieve sales targets, manage team KPIs, and maximize profitability. You’ll coach your team to be product and trend experts, ensuring they’re…
Added 34 mins ago
WI
Assistant Spa Manager - The Wickaninnish Inn
Wickaninnish Inn
Ucluelet, BC
- Full-time
Join our Spa Team as an Assistant Spa Manager where you have the opportunity to learn and grow in a Relais & Châteaux property recognized by Forbes, Michelin Key, AAA Four Diamond, and…
Added 34 mins ago
WI
Assistant Restaurant Manager - The Wickaninnish Inn
Wickaninnish Inn
Tofino, BC
- Full-time
Join our Restaurant Team as an Assistant Restaurant Manager, where you have the opportunity to learn and grow in a Relais & Châteaux property recognized by Forbes, Michelin Key, AAA Four…
Added 34 mins ago
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Assistant Store Manager - Market Mall
Knix
Calgary, AB
- Full-time
As an Assistant Store Manager at Knix, you bring our brand to life through how you lead and connect every day. You have a natural pulse on what our customers want and create a welcoming,…
Added 34 mins ago
Management and Sales Trainee
Sherwin-Williams
Winnipeg, MB
…philosophy, you will have the opportunity to progress into an Assistant Store Manager position upon successful completion of the initial 8-week…
Added 34 mins ago
Assistant Sales Trainee Manager
Sherwin-Williams
Winnipeg, MB
The Sherwin-Williams Assistant Manager Trainee Program is an accelerated, entry-level position designed to prepare current employees for a Store Management role in 18-24 months. With…
Added 34 mins ago
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Assistant Manager, Road Assist Fleet
BCAA
Burnaby, BC
- Full-time
We are currently hiring a Regular Full-Time Assistant Manager for our Road Assist Fleet team!
Added 48 mins ago
Assistant Store Manager Winners - Plaza Hawkesbury
The TJX Companies, Inc.
Hawkesbury, ON
We’re looking for an Assistant Store Manager who is passionate about fostering an inclusive and supportive environment. In this role, you’ll empower your team to deliver unforgettable…
Added 1 hour ago
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Marketing Assistant
Tingue
Barrie, ON
- Full-time
We are seeking a highly skilled and visionary Marketing Assistant to lead our creative team in developing compelling visual and written content that aligns with our brand identity and…
Added 1 hour ago
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Assistant department manager - retail
JobsMedia.io
Valleyfield, PE
- Full-time
Added 1 hour ago
SS
Saskatchewan Soccer Association - Female EXCEL Program Manager
Sask Sport
Saskatoon, SK
- Full-time
Saskatchewan Soccer Association – Female EXCEL Program Manager
Added 1 hour ago
FC
Project Manager FCC
Fidelity Canada
Toronto, ON
- Full-time
The Project Manager will support a multi-year enterprise automation initiative. They will be responsible for successful planning and execution of cross-functional initiatives that define…
Added 2 hours ago
PC
Pharmacy Manager Kincardine area
Pharmacy Canada
Kincardine, ON
- Full-time
As Pharmacy Manager, you will be responsible for overseeing the pharmacy's day-to-day operations while ensuring excellent patient care and regulatory compliance.
Added 2 hours ago
PC
Pharmacy Manager Kitchener area
Pharmacy Canada
Kitchener, ON
- Full-time
Are you an experienced pharmacist ready to take the next step into a leadership role? We are looking for a Pharmacy Manager to join a well-established community pharmacy located in a…
Added 2 hours ago
LC
Assistant Front Store Manager, Hourly Part Time Day
Loblaw Companies Limited
Markham, ON
- Part-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 2 hours ago
LC
Assistant Front Store Manager, Hourly Part Time Day
Loblaw Companies Limited
Markham, ON
- Part-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 2 hours ago
OT
Restaurant Manager
One Therapy Network
Swift Current, SK
- Full-time
The Restaurant Manager is responsible for all aspects of restaurant operations including the quality and consistency of the customer experience, adherence to A&W standards, Provincial WCB,…
Added 2 hours ago
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Front Office Manager
Andaz
Ottawa, ON
- Full-time
The Front office manager will assist in running the day-to-day activities of the Guest Relations, Valet, Night Audit and Bell Staff. This position will help lead the front office operations…
Added 3 hours ago
NS
Industrial Mechanic/Millwright - Maintenance and Operations
Nova Scotia Health Authority
Bridgewater, NS
- Full-time
Reporting to the Assistant Manager, Maintenance and Operations, the Industrial Mechanic/Millwright participates in activities related to the maintenance and operation of the physical plant…
Added 3 hours ago
MI
Assistant Food and Beverage Operations Manager - Contract
Marriott International
Toronto, ON
- Contract
Supervises Food and Beverage (F&B)/culinary daily operations, and monitors compliance with all F&B policies, standards, and procedures. Assists in the ordering of F&B supplies, cleaning…
Added 3 hours ago
SC
Retail Assistant Manager
Staples Canada
Delta, BC
- Full-time
As an Assistant Manager, you will enable operational and sales excellence, ensuring that both our customers and associates have exceptional experiences. You will break down barriers and…
Added 3 hours ago
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Seafood Assistant Department Manager - Full Time
Longo's
Toronto, ON
- Full-time
This is your opportunity to advance your career in a leadership role. As the Assistant Seafood Department Manager, you will assist the Seafood Manager to ensure that the department is…
Added 3 hours ago
OT
Restaurant Assistant Manager
One Therapy Network
AB · Edmonton, AB
- Full-time
The Assistant Manager works with the Manager to supervise overall shift and daily operations. This includes operating the restaurant according to A&W Standards, WorkSafeBC, and…

Andaz

Front Office Manager

Ottawa, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 1, 2026
Posting language: English
Posted: Oct 2, 2026

Original job description

Organization- Andaz Ottawa

Summary

We are excited to share that Andaz Ottawa has an opportunity for people who love helping people.

The Front office manager will assist in running the day-to-day activities of the Guest Relations, Valet, Night Audit and Bell Staff. This position will help lead the front office operations to deliver a seamless and memorable service experience for every guest, from pre-arrival to departure. By embracing and modeling Andaz’s values, they will work to ensure the complete handling of guest needs and professional and timely resolution of guest issues. They will help coach colleagues and hold them accountable; ensure that responsibilities are met, and assignments are carried out in accordance with our standards; and will help motivate, train, and develop assigned staff.

What is expected of me in this role?

Efficiently manage the department according to the established team goals
Delegation of tasks and supervision of all front office colleagues, ensuring their duties are carried out with the utmost efficiency and professionalism
Handling all guest complaints, as well as internal customer complaints and enquiries in a courteous and efficient manner
Encourages colleagues to be creative and innovative, challenging and recognizing them for their contributions to the success of the operation
Colleague training, development and performance management.
Ensuring all colleagues deliver the brand promise and provide excellent service to both internal and external customers
Colleague scheduling, ensuring the department is adequately manned according to occupancy, service and costs

Skills And Qualifications

Minimum 2 years’ experience as an Front office Manager or 3 year experience as a Assistant Front Office Manager within a four or five-star hotel environment
Proven experience in supervising, motivating and training others
Exceptional interpersonal, communication skills with advanced proficiency in the English language
Hours: Flexible; scheduled days and times may vary based on need. Due to the nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel, including mornings, afternoons, evening, weekdays, weekends, and holidays.
Experience with Opera and Hyatt systems would be an advantage.

WHAT ARE THE ADDITIONAL BENEFITS OF WORKING AT Andaz Ottawa?

Extended Health Benefits for you and your dependents and paid medical days.
Employer RRSP Matching Contributions.
Complimentary hotel nights, friends, and family discounts at Hyatt properties around the world.
Complimentary meal during shift at the colleague cafeteria
Discounts on food and beverages
Excellent training and professional development
2025 Great Place To Work Certified

About Andaz Ottawa

Hyatt Hotel Corporation has redefined the hotel experience that reflects the Hindi meaning of "Andaz: personal style". Local inspirations, simplified luxuries, uncompromised service and leading-edge design all create the Andaz concept which is growing worldwide. At Andaz Ottawa ByWard Market, part of Hyatt’s distinguished lifestyle Andaz brand, we bring destination-inspired hospitality to the heart of Ottawa.

As a member of the Hyatt family, we cultivate a culture rooted in care, inclusivity, and genuine connection. Our colleagues select us because we provide amazing opportunities, growth and development, a caring and inclusive culture.

Andaz Ottawa is dedicated to offering employment accommodation in compliance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for a job opportunity, please inform the Human Resources department if you require accommodations.

Visit careers.hyatt.com to apply

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More about this job

Responsibilities

Manage daily front office operations across Guest Relations, Valet, Night Audit, and Bell Staff, ensuring efficient service and a seamless guest experience. Supervise, schedule, train, and develop colleagues while resolving guest and internal customer complaints and ensuring service standards are met.

Requirements

Requires at least two years of experience as a Front Office Manager or three years as an Assistant Front Office Manager in a four- or five-star hotel. Candidates should have experience supervising, motivating, and training staff, exceptional interpersonal and communication skills, and advanced English proficiency; Opera and Hyatt systems experience is an advantage.

Skills

Front Office Operations
Guest Relations
Team Supervision
Staff Training And Development
Performance Management
Staff Scheduling
Task Delegation
Complaint Resolution
Customer Service
Interpersonal Communication
English Language Proficiency
Opera
Hyatt Systems

Benefits

Extended Health Benefits
Paid Medical Days
Employer RRSP Matching Contributions
Complimentary Hotel Nights
Friends And Family Discounts At Hyatt Properties
Complimentary Shift Meals
Food And Beverage Discounts
Training And Professional Development

Visa sponsorship

Not detected in the job text

Keywords

Front Office Management
Guest Relations
Valet
Night Audit
Bell Staff
Hotel Operations
Guest Experience
Guest Complaint Resolution
Customer Service
Team Supervision
Staff Motivation
Training And Development
Performance Management
Staff Scheduling
Occupancy Management
Service Standards
Opera
Hyatt Systems
Four- And Five-Star Hotels
Hospitality

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