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Added 26 mins ago
CI
Medical Radiological Technologist
Calian in Space & Technology
Fredericton, NB
- Full-time
Calian is proud to continue a long-standing contractual relationship with the Department of National Defence (DND) to provide healthcare services to the Canadian Armed Forces. Through the…
Added 26 mins ago
CI
Dental Assistant
Calian IT & Cyber Solutions
Wainwright, AB
- Full-time
Calian is proud to continue a long-standing contractual relationship with the Department of National Defence (DND) to provide healthcare services to the Canadian Armed Forces. Through the…
Added 26 mins ago
TU
Research Assistant (VEC)
The University of British Columbia
Vancouver, BC
- $29.82 to $35.16 CAD / hour
- Part-time
Non Union Hourly - Research Assistant /Technician 3
Added 26 mins ago
SH
Operating Room Assistant - Repost
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Under the supervision of the Clinical Manager, the Operating Room Assistant works in collaboration with regulated healthcare team members to facilitate the safe and effective conduct of…
Added 27 mins ago
H
Continuing Care Assistant
HealthCareersInSask.ca
Shellbrook, SK
- Part-time
Added 41 mins ago
AM
Assistant Funeral Home Manager
Arbor Memorial Inc.
Hamilton, ON
- Full-time
Your opportunity for personal growth as an Assistant Funeral Home Manager and as a leader in the funeral profession awaits you here at Arbor Memorial and L.G. Wallace Funeral Home
Added 41 mins ago
MM
Warehouse Supervisor: two-year contract (Sunday-Wednesday or Wednesday-Saturday, 4:30pm-3am)
Mohebi Martin Brower Logistics LLC
New Westminster, BC
- Contract
This position provides strong technical support as well as direction, guidance & leadership to the Warehouse Department at an assigned distribution centre.
Added 41 mins ago
UO
Research Assistant (VEC)
University of British Columbia
Vancouver, BC · PHSA | BC Children's Hospital - Centre for Translational Research (BCCHT)
- $29.82 to $35.16 CAD / hour
- Part-time
Non Union Hourly - Research Assistant /Technician 3
Added 56 mins ago
TH
Lumber & Building Material Department Supervisor Full Time - 7131 Red Deer
The Home Depot Canada
Red Deer, AB
- Full-time
Under the management of Department Supervisors, our Associates can flourish and reach their peak. They provide leadership by coaching, training, motivating and inspiring associates to…
Added 1 hour ago
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Nurse B - Unit Coordinator
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- Full-time
Two (2) years nursing clients in the specific department/area/program
Added 1 hour ago
Ophthalmic Assistant
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Winnipeg Regional Health Authority
Winnipeg, MB
Successful completion of a recognized Medical Administrative Assistant program required.
Added 1 hour ago
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Added 1 hour ago
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Assistant Store Manager - Heartland Town Centre
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Mississauga, ON
- Full-time
Reporting to the Store Manager, join a team where your leadership will truly make an impact! As an Assistant Store Manager, you’ll help drive daily operations while motivating your team,…
Added 1 hour ago
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- Full-time
Join our Spa Team as an Assistant Spa Manager where you have the opportunity to learn and grow in a Relais & Châteaux property recognized by Forbes, Michelin Key, AAA Four Diamond, and…
Added 2 hours ago
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Director of Finance and Operations
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Montreal, QC · Urban agglomeration of Montreal, QC
- Full-time
Reporting directly to the Assistant Head of School and working closely with the Board of Directors’ Finance Committee, the Director of Finance and Operations is responsible for planning and…
Added 2 hours ago
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Registered Nurse Casual AgeCare Gibson Long Term Care Residence
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- Part-time
In collaboration with the Director of Care/Assistant Director of Care, implement AgeCare policies and procedures on the neighbourhood. Provide input into the revision of procedures within…
Added 2 hours ago
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- Full-time
Added 2 hours ago
Assistant Teacher - School Age Float - Coldwater/Elmvale/Midhurst/Oro
YMCA of Simcoe/Muskoka
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Andaz

Front Office Manager

Ottawa, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 1, 2026
Posting language: English
Posted: Oct 2, 2026

Original job description

Organization- Andaz Ottawa

Summary

We are excited to share that Andaz Ottawa has an opportunity for people who love helping people.

The Front office manager will assist in running the day-to-day activities of the Guest Relations, Valet, Night Audit and Bell Staff. This position will help lead the front office operations to deliver a seamless and memorable service experience for every guest, from pre-arrival to departure. By embracing and modeling Andaz’s values, they will work to ensure the complete handling of guest needs and professional and timely resolution of guest issues. They will help coach colleagues and hold them accountable; ensure that responsibilities are met, and assignments are carried out in accordance with our standards; and will help motivate, train, and develop assigned staff.

What is expected of me in this role?

Efficiently manage the department according to the established team goals
Delegation of tasks and supervision of all front office colleagues, ensuring their duties are carried out with the utmost efficiency and professionalism
Handling all guest complaints, as well as internal customer complaints and enquiries in a courteous and efficient manner
Encourages colleagues to be creative and innovative, challenging and recognizing them for their contributions to the success of the operation
Colleague training, development and performance management.
Ensuring all colleagues deliver the brand promise and provide excellent service to both internal and external customers
Colleague scheduling, ensuring the department is adequately manned according to occupancy, service and costs

Skills And Qualifications

Minimum 2 years’ experience as an Front office Manager or 3 year experience as a Assistant Front Office Manager within a four or five-star hotel environment
Proven experience in supervising, motivating and training others
Exceptional interpersonal, communication skills with advanced proficiency in the English language
Hours: Flexible; scheduled days and times may vary based on need. Due to the nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel, including mornings, afternoons, evening, weekdays, weekends, and holidays.
Experience with Opera and Hyatt systems would be an advantage.

WHAT ARE THE ADDITIONAL BENEFITS OF WORKING AT Andaz Ottawa?

Extended Health Benefits for you and your dependents and paid medical days.
Employer RRSP Matching Contributions.
Complimentary hotel nights, friends, and family discounts at Hyatt properties around the world.
Complimentary meal during shift at the colleague cafeteria
Discounts on food and beverages
Excellent training and professional development
2025 Great Place To Work Certified

About Andaz Ottawa

Hyatt Hotel Corporation has redefined the hotel experience that reflects the Hindi meaning of "Andaz: personal style". Local inspirations, simplified luxuries, uncompromised service and leading-edge design all create the Andaz concept which is growing worldwide. At Andaz Ottawa ByWard Market, part of Hyatt’s distinguished lifestyle Andaz brand, we bring destination-inspired hospitality to the heart of Ottawa.

As a member of the Hyatt family, we cultivate a culture rooted in care, inclusivity, and genuine connection. Our colleagues select us because we provide amazing opportunities, growth and development, a caring and inclusive culture.

Andaz Ottawa is dedicated to offering employment accommodation in compliance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for a job opportunity, please inform the Human Resources department if you require accommodations.

Visit careers.hyatt.com to apply

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More about this job

Responsibilities

Manage daily front office operations across Guest Relations, Valet, Night Audit, and Bell Staff, ensuring efficient service and a seamless guest experience. Supervise, schedule, train, and develop colleagues while resolving guest and internal customer complaints and ensuring service standards are met.

Requirements

Requires at least two years of experience as a Front Office Manager or three years as an Assistant Front Office Manager in a four- or five-star hotel. Candidates should have experience supervising, motivating, and training staff, exceptional interpersonal and communication skills, and advanced English proficiency; Opera and Hyatt systems experience is an advantage.

Skills

Front Office Operations
Guest Relations
Team Supervision
Staff Training And Development
Performance Management
Staff Scheduling
Task Delegation
Complaint Resolution
Customer Service
Interpersonal Communication
English Language Proficiency
Opera
Hyatt Systems

Benefits

Extended Health Benefits
Paid Medical Days
Employer RRSP Matching Contributions
Complimentary Hotel Nights
Friends And Family Discounts At Hyatt Properties
Complimentary Shift Meals
Food And Beverage Discounts
Training And Professional Development

Visa sponsorship

Not detected in the job text

Keywords

Front Office Management
Guest Relations
Valet
Night Audit
Bell Staff
Hotel Operations
Guest Experience
Guest Complaint Resolution
Customer Service
Team Supervision
Staff Motivation
Training And Development
Performance Management
Staff Scheduling
Occupancy Management
Service Standards
Opera
Hyatt Systems
Four- And Five-Star Hotels
Hospitality

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