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Added 28 mins ago
Retail Associate - Winter 2026/27
Sunshine Village Corporation
Banff, AB
…excellent communication, this role will communicate with the Assistant Supervisor and Assistant Retail Director throughout the day to allow for a seamless, effective, and efficient work…
Added 59 mins ago
WI
Assistant Spa Manager - The Wickaninnish Inn
Wickaninnish Inn
Ucluelet, BC
- Full-time
Join our Spa Team as an Assistant Spa Manager where you have the opportunity to learn and grow in a Relais & Châteaux property recognized by Forbes, Michelin Key, AAA Four Diamond, and…
Added 59 mins ago
WI
Assistant Restaurant Manager - The Wickaninnish Inn
Wickaninnish Inn
Tofino, BC
- Full-time
Join our Restaurant Team as an Assistant Restaurant Manager, where you have the opportunity to learn and grow in a Relais & Châteaux property recognized by Forbes, Michelin Key, AAA Four…
Added 2 hours ago
OT
Restaurant Manager
One Therapy Network
Swift Current, SK
- Full-time
Recruit and hire hourly staff; participate in hiring supervisors and assistant managers.
Added 2 hours ago
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ADMINISTRATIVE ASSISTANT
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Hawkesbury, ON
- Full-time
We are looking for an assistant to the director of operations, who will be assisting the director with staff supervision, organizing activities, bookkeeping, attending to resident needs and…
Added 2 hours ago
A
Front Office Manager
Andaz
Ottawa, ON
- Full-time
Minimum 2 years’ experience as an Front office Manager or 3 year experience as a Assistant Front Office Manager within a four or five-star hotel environment
Added 3 hours ago
MI
Assistant Food and Beverage Operations Manager - Contract
Marriott International
Toronto, ON
- Contract
2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the…
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Executive Assistant I, Corporate Finance
FTI Consulting
Vancouver, BC
- Full-time
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Added 3 hours ago
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Restaurant Assistant Manager
One Therapy Network
AB · Edmonton, AB
- Full-time
A&W Restaurants in Edmonton, AB, located at 8115-101 Street, is looking for permanent full-time Assistant Manager to start immediately.
Added 4 hours ago
R&
Assistant Restaurant Manager - The Wickaninnish Inn
Relais & Châteaux
Tofino, BC
- $57,750 CAD / year
- Full-time
Join our Restaurant Team as an Assistant Restaurant Manager, where you have the opportunity to learn and grow in a Relais & Châteaux property recognized by Forbes, Michelin Key, AAA Four…
Added 4 hours ago
R&
Assistant Spa Manager - The Wickaninnish Inn
Relais & Châteaux
Tofino, BC
- Full-time
Join our Spa Team as an Assistant Spa Manager where you have the opportunity to learn and grow in a Relais & Châteaux property recognized by Forbes, Michelin Key, AAA Four Diamond, and…
Added 4 hours ago
DC
Student Assistant, Performing Arts
Douglas College
New Westminster, BC
- Full-time
If this sounds like you, we need your talents! Apply to the Student Assistant position, and gain real-world knowledge, while creating meaningful career connections.
Added 5 hours ago
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F&B Supervisor | Full-time | Pantages Hotel
Silver Hotel Group
Toronto, ON
- Full-time
…Pantages is where the pulse of the city meets polished, effortless…
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Restaurant Manager
A&W Restaurants
Victoria, BC
- Full-time
Recruit and hire hourly staff; participate in hiring supervisors and assistant managers.
Added 5 hours ago
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Restaurant Manager
A&W Restaurants
Swift Current, SK
- Full-time
Recruit and hire hourly staff; participate in hiring supervisors and assistant managers.
Added 5 hours ago
AR
Restaurant Assistant Manager
A&W Restaurants
AB
- Full-time
A&W Restaurants in Edmonton, AB, located at 8115-101 Street, is looking for permanent full-time Assistant Manager to start immediately.
Added 5 hours ago
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Restaurant Manager
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- Full-time
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Restaurant Manager
THE PIG Hotel | B Corp
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Added 5 hours ago
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Night Auditor
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Ottawa, ON
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- Full-time
Reports any unusual occurrences or requests to the manager or assistant manager.
Added 5 hours ago
3rd Cook
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New Westminster, BC
The ability to obtain registration as a Category 2 Gaming Assistant with the Alcohol and Gaming and Commission of Ontario
Added 6 hours ago
TB
Assistant Food Beverage Manager - The Broadview Hotel
The Broadview Hotel Toronto
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Archive Hospitality Group began with a mission: Revitalize architectural landmarks as vibrant places that anchor and contribute to the community. We reimagine historic buildings deeply…
Added 6 hours ago
QF
Assistant Deli/Restaurant Manager
QUALITY FOODS
Nanaimo, BC · Harewood - Nanaimo BC
- Part-time
Here is an opportunity to join the management team with a growing Vancouver Island company. We are looking for an Assistant Deli/Restaurant Manager with experience to work with our team in…
Added 7 hours ago
FH
Guest Service Agent (Part Time)
Fairmont Hotels & Resorts
AB · Edmonton, AB
- $23.48 to $24.48 CAD / hour
…memorable experiences for every occasion. With over a century of hospitality excellence and deep community connections, we continue to uphold the high standards of service that have defined…
Added 7 hours ago
NP
STHS 26/27 Part Time Reservations Specialist
Northland Properties
Revelstoke, BC
- Part-time
…Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care…
Added 7 hours ago
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General Service Employee
Westerner Park
Red Deer, AB
- $21.79 to $24.7 CAD / hour
- Full-time
…sports events, concerts, and other attractions. Reporting to the Assistant Manager, Event Delivery, this hands-on role requires adaptability, flexibility, and a commitment to delivering…

Andaz

Front Office Manager

Ottawa, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 1, 2026
Posting language: English
Posted: Oct 2, 2026

Original job description

Organization- Andaz Ottawa

Summary

We are excited to share that Andaz Ottawa has an opportunity for people who love helping people.

The Front office manager will assist in running the day-to-day activities of the Guest Relations, Valet, Night Audit and Bell Staff. This position will help lead the front office operations to deliver a seamless and memorable service experience for every guest, from pre-arrival to departure. By embracing and modeling Andaz’s values, they will work to ensure the complete handling of guest needs and professional and timely resolution of guest issues. They will help coach colleagues and hold them accountable; ensure that responsibilities are met, and assignments are carried out in accordance with our standards; and will help motivate, train, and develop assigned staff.

What is expected of me in this role?

Efficiently manage the department according to the established team goals
Delegation of tasks and supervision of all front office colleagues, ensuring their duties are carried out with the utmost efficiency and professionalism
Handling all guest complaints, as well as internal customer complaints and enquiries in a courteous and efficient manner
Encourages colleagues to be creative and innovative, challenging and recognizing them for their contributions to the success of the operation
Colleague training, development and performance management.
Ensuring all colleagues deliver the brand promise and provide excellent service to both internal and external customers
Colleague scheduling, ensuring the department is adequately manned according to occupancy, service and costs

Skills And Qualifications

Minimum 2 years’ experience as an Front office Manager or 3 year experience as a Assistant Front Office Manager within a four or five-star hotel environment
Proven experience in supervising, motivating and training others
Exceptional interpersonal, communication skills with advanced proficiency in the English language
Hours: Flexible; scheduled days and times may vary based on need. Due to the nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel, including mornings, afternoons, evening, weekdays, weekends, and holidays.
Experience with Opera and Hyatt systems would be an advantage.

WHAT ARE THE ADDITIONAL BENEFITS OF WORKING AT Andaz Ottawa?

Extended Health Benefits for you and your dependents and paid medical days.
Employer RRSP Matching Contributions.
Complimentary hotel nights, friends, and family discounts at Hyatt properties around the world.
Complimentary meal during shift at the colleague cafeteria
Discounts on food and beverages
Excellent training and professional development
2025 Great Place To Work Certified

About Andaz Ottawa

Hyatt Hotel Corporation has redefined the hotel experience that reflects the Hindi meaning of "Andaz: personal style". Local inspirations, simplified luxuries, uncompromised service and leading-edge design all create the Andaz concept which is growing worldwide. At Andaz Ottawa ByWard Market, part of Hyatt’s distinguished lifestyle Andaz brand, we bring destination-inspired hospitality to the heart of Ottawa.

As a member of the Hyatt family, we cultivate a culture rooted in care, inclusivity, and genuine connection. Our colleagues select us because we provide amazing opportunities, growth and development, a caring and inclusive culture.

Andaz Ottawa is dedicated to offering employment accommodation in compliance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for a job opportunity, please inform the Human Resources department if you require accommodations.

Visit careers.hyatt.com to apply

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More about this job

Responsibilities

Manage daily front office operations across Guest Relations, Valet, Night Audit, and Bell Staff, ensuring efficient service and a seamless guest experience. Supervise, schedule, train, and develop colleagues while resolving guest and internal customer complaints and ensuring service standards are met.

Requirements

Requires at least two years of experience as a Front Office Manager or three years as an Assistant Front Office Manager in a four- or five-star hotel. Candidates should have experience supervising, motivating, and training staff, exceptional interpersonal and communication skills, and advanced English proficiency; Opera and Hyatt systems experience is an advantage.

Skills

Front Office Operations
Guest Relations
Team Supervision
Staff Training And Development
Performance Management
Staff Scheduling
Task Delegation
Complaint Resolution
Customer Service
Interpersonal Communication
English Language Proficiency
Opera
Hyatt Systems

Benefits

Extended Health Benefits
Paid Medical Days
Employer RRSP Matching Contributions
Complimentary Hotel Nights
Friends And Family Discounts At Hyatt Properties
Complimentary Shift Meals
Food And Beverage Discounts
Training And Professional Development

Visa sponsorship

Not detected in the job text

Keywords

Front Office Management
Guest Relations
Valet
Night Audit
Bell Staff
Hotel Operations
Guest Experience
Guest Complaint Resolution
Customer Service
Team Supervision
Staff Motivation
Training And Development
Performance Management
Staff Scheduling
Occupancy Management
Service Standards
Opera
Hyatt Systems
Four- And Five-Star Hotels
Hospitality

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