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Added 4 mins ago
KC
Engagement Analyst (12 Month Contract)
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- Full-time
Provide ongoing support to Billing Specialists on billing processes and systems and serve as a subject matter resource
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Contributing to project financial performance through budgeting support, cost tracking, forecasting, and invoicing activities.
Added 5 mins ago
C
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CHEO
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Added 5 mins ago
CP
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- Full-time
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Added 20 mins ago
WF
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- Full-time
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Added 20 mins ago
FB
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- From $21 CAD / hour
- Full-time
Support team development through training, coaching, motivation, and recognition while maintaining a high level of trust, confidentiality, and professionalism.
Added 20 mins ago
H
Senior Designer, ICT/Security
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Calgary, AB · Toronto, ON
- Full-time
We believe building engineering is more than systems and structures, it’s about powering progress and enabling innovation. As part of HDR’s Building Engineering Services Group, you’ll help…
Added 20 mins ago
H
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Added 20 mins ago
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Senior Project Manager-Regulatory, Risk Remediation
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Support implementation of regulatory requirements from financial regulators and other governing bodies.
Added 34 mins ago
WC
(CAN) Manager, Specialty Compliance and Ethics - IF– Level II Testing & Monitoring
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Added 34 mins ago
AH
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- Part-time
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Added 34 mins ago
AH
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- Full-time
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Added 34 mins ago
AH
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Added 34 mins ago
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Added 34 mins ago
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Added 34 mins ago
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Added 35 mins ago
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Andaz

Front Office Manager

Ottawa, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 1, 2026
Posting language: English
Posted: Oct 2, 2026

Original job description

Organization- Andaz Ottawa

Summary

We are excited to share that Andaz Ottawa has an opportunity for people who love helping people.

The Front office manager will assist in running the day-to-day activities of the Guest Relations, Valet, Night Audit and Bell Staff. This position will help lead the front office operations to deliver a seamless and memorable service experience for every guest, from pre-arrival to departure. By embracing and modeling Andaz’s values, they will work to ensure the complete handling of guest needs and professional and timely resolution of guest issues. They will help coach colleagues and hold them accountable; ensure that responsibilities are met, and assignments are carried out in accordance with our standards; and will help motivate, train, and develop assigned staff.

What is expected of me in this role?

Efficiently manage the department according to the established team goals
Delegation of tasks and supervision of all front office colleagues, ensuring their duties are carried out with the utmost efficiency and professionalism
Handling all guest complaints, as well as internal customer complaints and enquiries in a courteous and efficient manner
Encourages colleagues to be creative and innovative, challenging and recognizing them for their contributions to the success of the operation
Colleague training, development and performance management.
Ensuring all colleagues deliver the brand promise and provide excellent service to both internal and external customers
Colleague scheduling, ensuring the department is adequately manned according to occupancy, service and costs

Skills And Qualifications

Minimum 2 years’ experience as an Front office Manager or 3 year experience as a Assistant Front Office Manager within a four or five-star hotel environment
Proven experience in supervising, motivating and training others
Exceptional interpersonal, communication skills with advanced proficiency in the English language
Hours: Flexible; scheduled days and times may vary based on need. Due to the nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel, including mornings, afternoons, evening, weekdays, weekends, and holidays.
Experience with Opera and Hyatt systems would be an advantage.

WHAT ARE THE ADDITIONAL BENEFITS OF WORKING AT Andaz Ottawa?

Extended Health Benefits for you and your dependents and paid medical days.
Employer RRSP Matching Contributions.
Complimentary hotel nights, friends, and family discounts at Hyatt properties around the world.
Complimentary meal during shift at the colleague cafeteria
Discounts on food and beverages
Excellent training and professional development
2025 Great Place To Work Certified

About Andaz Ottawa

Hyatt Hotel Corporation has redefined the hotel experience that reflects the Hindi meaning of "Andaz: personal style". Local inspirations, simplified luxuries, uncompromised service and leading-edge design all create the Andaz concept which is growing worldwide. At Andaz Ottawa ByWard Market, part of Hyatt’s distinguished lifestyle Andaz brand, we bring destination-inspired hospitality to the heart of Ottawa.

As a member of the Hyatt family, we cultivate a culture rooted in care, inclusivity, and genuine connection. Our colleagues select us because we provide amazing opportunities, growth and development, a caring and inclusive culture.

Andaz Ottawa is dedicated to offering employment accommodation in compliance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for a job opportunity, please inform the Human Resources department if you require accommodations.

Visit careers.hyatt.com to apply

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More about this job

Responsibilities

Manage daily front office operations across Guest Relations, Valet, Night Audit, and Bell Staff, ensuring efficient service and a seamless guest experience. Supervise, schedule, train, and develop colleagues while resolving guest and internal customer complaints and ensuring service standards are met.

Requirements

Requires at least two years of experience as a Front Office Manager or three years as an Assistant Front Office Manager in a four- or five-star hotel. Candidates should have experience supervising, motivating, and training staff, exceptional interpersonal and communication skills, and advanced English proficiency; Opera and Hyatt systems experience is an advantage.

Skills

Front Office Operations
Guest Relations
Team Supervision
Staff Training And Development
Performance Management
Staff Scheduling
Task Delegation
Complaint Resolution
Customer Service
Interpersonal Communication
English Language Proficiency
Opera
Hyatt Systems

Benefits

Extended Health Benefits
Paid Medical Days
Employer RRSP Matching Contributions
Complimentary Hotel Nights
Friends And Family Discounts At Hyatt Properties
Complimentary Shift Meals
Food And Beverage Discounts
Training And Professional Development

Visa sponsorship

Not detected in the job text

Keywords

Front Office Management
Guest Relations
Valet
Night Audit
Bell Staff
Hotel Operations
Guest Experience
Guest Complaint Resolution
Customer Service
Team Supervision
Staff Motivation
Training And Development
Performance Management
Staff Scheduling
Occupancy Management
Service Standards
Opera
Hyatt Systems
Four- And Five-Star Hotels
Hospitality

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