Crisis Intervention Worker

Job Title: Crisis Intervention Worker

Job Classification: Transition House Worker

Department: Transition House

Reports To: Manager of Housing

Location: Chilliwack, BC

Employment Type: Part-Time, Permanent

Working Hours: Thursday, Friday 1500 - 2300, & Saturday 1200 - 2000

Grid: 10

Job Reference Number: PTCIW1026

This position requires union membership.

The Crisis Intervention Worker creates a welcoming, supportive, and safe environment for residents of our Women’s Centre. In this role, the Crisis Intervention Worker provides emotional support, goal planning, advocacy, crisis intervention, safety planning, and access to resources and referrals for women (including transgender women). The Crisis Intervention Worker also contributes to the administrative, safety, and operational responsibilities of the safe house, helping to maintain a secure, supportive, and well-maintained environment for residents, children, and staff. Through a trauma-informed and client-centered approach, the Crisis Intervention Worker supports residents in navigating crises, identifying goals, and accessing community resources that promote safety, stability, and well-being.

Job Duties and Responsibilities

• Screens prospective residents for suitability prior to admission. Conducts intake interviews. Orients and assists residents to settle in the house.
• Assesses residents’ immediate needs and assists them to define and implement an action plan. 
• Provides information to residents on resources available and recommends appropriate services.
• Monitors and ensures the safety and comfort of residents and the security of the facility. Facilitates resolution of conflicts between residents
• Provides emotional support, encouragement, goal setting and problem-solving support to residents. Facilitates house and/or support group meetings.
• Liaises with other service agencies and professionals. Maintains current knowledge of issues and resources related to abuse and violence. Provides presentations and public awareness activities about services and issues of abuse.
• Provides supports for individuals with complex mental health and substance use issues
• Must be comfortable interacting with and providing service to high barriered women 
• Ensures housekeeping services such as laundry, housecleaning, grocery shopping and maintaining supplies are completed. Orders supplies/groceries; performs minor maintenance.
• Provides crisis intervention and risk assessment for residents and crisis line callers. Provides information, advocacy for and assistance to residents and crisis line callers.
• Maintains case notes, resident records, documents, forms, and statistical information.
• Orients and assigns duties to volunteers/practicum students.
• Accompanies and/or transports residents to outside services.
• Completes hourly room checks.
• Observes shift starting/ending crossover procedures
• Performs other related duties as required.
• Mentor practicum students and new staff with the assistance and at the direction of the Housing Manager

Qualifications

• Diploma in a related human / social service field.
• Experience in a low barriered environment
• One (1) year recent related minimum experience. Or an equivalent combination of education, training and experience.
• Class 5 Driving License and Drivers Abstract
• Current CPR C and First Aid Certificates.
• Naloxone certificate or willing to take training.
• Vulnerable sector criminal record check.
• Class 5 Driving License

STATEMENT OF DIVERSITY

The Ann Davis Transition Society, as an award winning and leading non-profit organization, respects diversity and fosters social inclusion. We strive to deliver inclusive service, affirming the dignity of those we serve regardless of heritage (race, ethnicity, culture, nationality, linguistic origin, place of origin, citizenship, color, ancestry), education, beliefs, creed (religion, faith, spirituality), gender, gender identity, age, sexual orientation, physical or mental health, physical or cognitive capabilities, socio-economic status and political belief.