Closed listing
Customer Relationship Management Lead
- Canada
83200$-93600 · Full-time
This opening has closed.
The original listing is kept below for reference.
Job details
- Pay
- 83200$-93600
- Job type
- Full-time
- Experience
- 3–4 years of experience in account management, client relationship management, staffing, resource coordination, or a similar role.
- Posting language
- English
- Posted
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Search current openingsOriginal job description
Archived listing. The details below describe a past opening.
Location: Canada
Employment Type: Full-Time
Work Arrangement: Hybrid / Remote
Company: Anone Inc.
83200$-93600
About the RoleAnone Inc. is looking for a Relationship Lead to serve as the primary point of contact for our client regarding the resources provided under the contract.
Key Responsibilities- Act as the main point of contact for the client regarding assigned resources and service delivery.
- Maintain regular communication with the client and respond to resource-related requests and concerns.
- Coordinate the identification, placement, onboarding, and replacement of resources as required.
- Monitor resource performance, availability, and continuity of service.
- Address and escalate issues when necessary to ensure timely resolution.
- Coordinate Task Authorizations and related administrative requirements.
- Maintain a positive client relationship and ensure a high level of client satisfaction.
- 3–4 years of experience in account management, client relationship management, staffing, resource coordination, or a similar role.
- Strong communication and interpersonal skills.
- Excellent organizational and follow-up skills.
- Ability to manage client requests and resolve issues professionally.
- Experience working with government or enterprise clients is an asset.
- Experience in IT staffing or professional services is an asset.
More about this job
Responsibilities
Serve as the primary client contact for assigned resources and service delivery, maintaining regular communication and addressing requests or concerns. Coordinate resource identification, placement, onboarding, and replacement; monitor performance and service continuity; resolve or escalate issues; and manage Task Authorizations and related administration.
Requirements
Requires 3–4 years of experience in account management, client relationship management, staffing, resource coordination, or a similar role, along with strong communication, interpersonal, organizational, and follow-up skills. Government or enterprise client experience and experience in IT staffing or professional services are assets.
Skills
- Account Management
- Staffing
- Resource Coordination
- Client Communication
- Resource Placement
- Onboarding
- Performance Monitoring
- Service Delivery
- Issue Resolution
- Organizational Skills
- Interpersonal Skills
- Client Satisfaction
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Management & Leadership
- Human Resources
- Consulting
- Administrative
Keywords
- Account Management
- Staffing
- Resource Coordination
- Client Communication
- Service Delivery
- Resource Identification
- Resource Placement
- Onboarding
- Resource Replacement
- Performance Monitoring
- Service Continuity
- Issue Resolution
- Task Authorizations
- Administrative Requirements
- Client Satisfaction
- Government Clients
- Enterprise Clients
- IT Staffing
- Professional Services