IT Support Specialist

Desktop Support Technician

full-time

Work Type: 100% On-site

About the Role

We are looking for a reliable and service-oriented Desktop Support Technician to join our team. This role combines IT support and front-desk coordination, making it ideal for someone who enjoys helping others, staying organized, and working in a collaborative environment.

You will work closely with internal teams to ensure a smooth and welcoming experience for both users and visitors, while supporting day-to-day technical needs.

We welcome candidates with hands-on experience, training, or a strong interest in developing their IT support skills.

What You’ll Do

User Support & IT Tasks

• Assist users with hardware, software, and basic networking issues
• Guide users through installations and troubleshooting in a clear, step-by-step way
• Provide support both in person and remotely
• Track and manage support requests using a ticketing system
• Document issues and solutions for future reference
• Escalate more complex issues when needed and follow up to ensure resolution
• Help configure desktop applications and user environments

Front Desk & Administrative Support

• Welcome visitors in a friendly and professional manner
• Answer and direct phone calls and emails
• Maintain a clean and organized reception area
• Handle general inquiries and provide accurate information
• Schedule appointments and manage meeting room bookings
• Support basic administrative tasks (data entry, filing, scanning, etc.)
• Coordinate with internal teams for smooth office operations
• Follow security and safety procedures for visitors and staff

What We’re Looking For

• Some experience in IT support, customer service, or administrative roles
• Comfortable assisting users with technical issues in a patient and clear way
• Basic knowledge of:
• Microsoft Office (O365)
• Windows environment
• Ticketing tools (or willingness to learn)
• Exposure to tools like Microsoft Intune, Azure AD, or Exchange Online is a plus (not required)
• Strong communication and organization skills
• Ability to work both independently and as part of a team
• A positive, helpful, and detail-oriented approach

Nice to Have (Not Required)

• Previous experience in a similar hybrid IT support / front desk role
• Familiarity with device setup and user onboarding
• Interest in growing within IT support

Why Join Us

• Supportive and collaborative team environment
• Opportunity to build both technical and professional skills
• Clear structure and guidance in day-to-day tasks
• A role that combines people interaction with hands-on IT experience