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Added 18 mins ago
Financial Planner, Scotia Financial Planning - Prince George
Scotiabank
Prince George, BC
Full-time
“Please note that Scotiabank offers various investment specialist opportunities. If you are interested in learning more about this role, please review our “Financial Advisor Investment and…
Added 1 hour ago
Senior HR Systems Analyst
Richardson International
Winnipeg, MB
Full-time
At least 3 years of related experience in HR information and timekeeping systems
Added 3 hours ago
ERP Business Analyst
Husky Technologies
Bolton, ON
Full-time
…growth strategy. We are a leader in developing state-of-the-art technology and it is this technology base that uniquely positions us to serve customers who seek differentiation through…
Added 3 hours ago
Advanced Applications Blow Molding Specialist
Husky Technologies
Bolton, ON
Full-time
We are currently seeking a Stretch Blow Molding Specialist to join our Advanced Solutioning team. You will be working alongside our process, application, melt delivery and technology teams…
Added 3 hours ago
Industrial Software Validation|
Husky Technologies
Bolton, ON
Full-time
The Software Validation Specialist plays a key role in our Innovation and Sustainability Team, responsible for developing and executing comprehensive testing strategies to ensure industrial…
Added 4 hours ago
Network and Systems Specialist
JENOPTIK AG
Barrie, ON
This position will report to the (Information Technology) IT Manager, North America and dotted line to the Chief Financial Officer.
Added 4 hours ago
Network and Systems Specialist
JENOPTIK AG
Barrie, ON
This position will report to the (Information Technology) IT Manager, North America and dotted line to the Chief Financial Officer.
Added 4 hours ago
Data Entry Specialist, Entry Level
Jobright.ai
Canada
Full-time
…route to the best job outcomes. The Entry-Level Data Entry Specialist will help maintain accurate and reliable job, company, and operational data by entering, reviewing, organizing, and…
Added 5 hours ago
Family Practitioner/General Practitioner
Health Match BC
Prince Rupert, BC
Full-time
Video link/telehealth technology is enabled with access to consultation specialty services and linkage to other health professionals. The EMR platform and NH Cerner OS are used to…
Added 5 hours ago
Security GRC Specialist
Aviso
Toronto, ON
$105,000 to $125,000 CAD / year
Full-time
We're looking to fill an opening with an experienced Security GRC Specialist to join our growing Security GRC team.
Added 6 hours ago
Fulfillment Specialist
Draganfly Inc.
Burnaby, BC
Full-time
Draganfly Inc. (the “Company”) has been a recognized technology leader within the commercial UAV space for over two decades. We helped establish the commercial market & adoption of…
Added 7 hours ago
Lead Specialist – IT SAP Supply Chain (MM)
Parkland Corporation
Calgary, AB
Full-time
Bachelor's degree in Information Technology or related field or equivalent work experience.
Added 7 hours ago
Lead Specialist – IT SAP Supply Chain (MM)
Parkland Corporation
Calgary, AB
Full-time
Bachelor's degree in Information Technology or related field or equivalent work experience.
Added 7 hours ago
Email Program Manager
Chartered Professional
Toronto, ON
Full-time
…every sector of the economy at a moment when expectations, technology, and the nature of work are all being…
Added 9 hours ago
Advanced Applications Blow Molding Specialist
Husky Technologies
Bolton, ON
Full-time
We are currently seeking a Stretch Blow Molding Specialist to join our Advanced Solutioning team. You will be working alongside our process, application, melt delivery and technology teams…
Added 9 hours ago
Industrial Software Validation|
Husky Technologies
Bolton, ON
Full-time
The Software Validation Specialist plays a key role in our Innovation and Sustainability Team, responsible for developing and executing comprehensive testing strategies to ensure industrial…
Added 9 hours ago
ERP Business Analyst
Husky Technologies
Bolton, ON
Full-time
…growth strategy. We are a leader in developing state-of-the-art technology and it is this technology base that uniquely positions us to serve customers who seek differentiation through…
Added 9 hours ago
Lead Specialist – IT SAP
Parkland Corporation
Calgary, AB
Full-time
Bachelor's degree in Information Technology or related field or equivalent work experience.
Added 10 hours ago
Spécialiste en acquisition de talents // Talent Acquisition Specialist
Smardt
Dorval, QC
Full-time
At SMARDT, a global leader in energy-efficient chiller technology, we’re looking for a Talent Acquisition Specialist to join our growing HR team and help us meet the recruitment needs of…
Added 11 hours ago
Consultant, IT Systems Administrator (Airflow/Snowflake)
Project X Ltd.
Toronto, ON
Full-time
Bachelor's degree/ Diploma in a technology-related field.
Added 11 hours ago
Data Entry Specialist, Entry Level
Jobright.ai
Canada
Full-time
…route to the best job outcomes. The Entry-Level Data Entry Specialist will help maintain accurate and reliable job, company, and operational data by entering, reviewing, organizing, and…
Added 12 hours ago
Spécialiste en acquisition de talents
Smardt
Dorval, QC
Full-time
At SMARDT, a global leader in energy-efficient chiller technology, we’re looking for a Talent Acquisition Specialist to join our growing HR team and help us meet the recruitment needs of…
Added 14 hours ago
Data Analyst
Wiraa
Canada
Full-time
The Business Information Management Specialist IV / Data Analyst is a pivotal role within a project-based team supporting sophisticated data initiatives. Located in Toronto, ON, this hybrid…
Added 15 hours ago
Advanced Applications Blow Molding Specialist
Husky Technologies
Bolton, ON
Full-time
We are currently seeking a Stretch Blow Molding Specialist to join our Advanced Solutioning team. You will be working alongside our process, application, melt delivery and technology teams…
Added 15 hours ago
Industrial Software Validation|
Husky Technologies
Bolton, ON
Full-time
The Software Validation Specialist plays a key role in our Innovation and Sustainability Team, responsible for developing and executing comprehensive testing strategies to ensure industrial…

Closed listing

Anovia

Technical Support Specialist, Avaya

Remote, Canada

Pay: $48,000 to $52,000 CAD / year
Job type: Full-time
Workplace: Remote
Posting language: English
Posted: May 28, 2026

This opening has closed.

The original listing is kept below for reference.

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Added 4 months ago
Technical Support Specialist, Avaya Tier 2
Anovia · Remote, Canada
$45,000 to $50,000 CAD / year

Search current openings

Original job description

Archived listing. The details below describe a past opening.

This is a fully remote position open to candidates based in Canada.

Overview

This role sits within Anovia's Global Voice Operations team, supporting enterprise clients with complex Avaya communication environments. Day to day, the Specialist provides Tier 2 technical support across Avaya Communication Manager, Session Manager, System Manager, and related platforms, working ticket queues within defined SLAs, capturing detailed troubleshooting documentation, and collaborating with end users and field technicians to resolve call quality, configuration, and infrastructure issues in VoIP environments.

The ideal candidate brings 3 to 5 years of hands-on Avaya experience and a strong foundation in VoIP, SIP, and networking protocols. They communicate technical concepts clearly, work methodically under pressure, and thrive in a remote, distributed team. Schedule flexibility is a genuine requirement, as some weekend and on-call availability is part of the role.

Responsibilities

Troubleshoot and resolve customer-reported issues in Avaya Aura Communication Manager, Session Manager, System Manager, and related platforms, working within defined SLA timelines.
Collect and analyse packet trace data, reproduce customer environments, and perform in-depth root-cause analysis for call quality and VoIP issues.
Deliver technical knowledge transfers to end users and field service technicians.
Document all site information, troubleshooting steps, and time reporting accurately in the CRM system.
Configure and support Avaya Media Servers, Media Gateways, and ancillary components including G450, G430, and G650 systems.
Participate in on-call rotation and provide coverage during scheduled maintenance windows and rotational weekend shifts as required.

Requirements

3 to 5 years of hands-on experience supporting Avaya enterprise communication systems, including simplex, standalone, duplex, and redundant server configurations.
Working knowledge of Avaya SIP technology, including Session Manager, System Manager, and Session Border Controller.
Solid understanding of VoIP and SIP protocols; experience with H.323, H.248, Frame Relay, PPP, and MPLS networks.
Strong networking fundamentals, including LAN/WAN routing, switching, TCP/IP, and physical layer testing for DS0s and DS1s.
Proficiency with Wireshark and packet analysis tools.
Experience configuring Vectors, VDNs, Skills, Variables, ARS Tables, Routing Plans, and Service Hours tables in Avaya CM.
Familiarity with Linux (Red Hat distributions) and server hardware.
Minimum 2-year post-secondary certification in IT or telecommunications, a Bachelor of Engineering, or equivalent hands-on experience.
Flexible schedule availability, including rotational weekends and on-call coverage.

Nice to Have

Candidates with experience in any of the following areas will be given preference:

Avaya certifications (ACIS and/or ACSS)
Networking certifications (CCNA, MCP, VCTA, or VCP)
Enterprise Survivable Servers (ESS), Survivable Core Systems, Local Survivable Processors (LSP), or Survivable Remote Systems
Avaya Media Gateways and Port Network components, including IPSI, CLAN, Medpro, VAL, and IP boards
Unified Communications platforms beyond Avaya

About Anovia

With over 20 years of expertise in telecommunications outsourcing, Anovia is a trusted support partner to some of the world's most successful Fortune 500 and Fortune 1000 companies. We specialize in workflow and knowledge processes, technical support, helpdesk, and multilingual support services, with over 200 professionals across the globe.

At Anovia, you'll collaborate with a skilled, close-knit technical team, engage meaningfully with customers, and play a key role in ensuring system reliability, modernization, and continuous improvement. This is an opportunity to do technically challenging work that genuinely matters.

To explore additional career opportunities, visit www.anovia.com/careers.

Anovia is an equal opportunity employer.

About employer

More about this job

Responsibilities

Provide Tier 2 technical support for Avaya communication environments, including troubleshooting VoIP issues and performing root-cause analysis. Document all site information and troubleshooting steps while collaborating with end users and field technicians to resolve infrastructure issues.

Requirements

Requires 3 to 5 years of hands-on experience with Avaya enterprise systems and a strong foundation in VoIP, SIP, and networking protocols. Candidates must hold at least a 2-year post-secondary certification in IT or telecommunications or equivalent experience.

Skills

Avaya Communication Manager
VoIP
SIP
Networking Protocols
Session Manager
System Manager
Troubleshooting
Packet Analysis
Wireshark
Linux
H.323
H.248
MPLS
TCP/IP
Routing
Switching

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

Avaya Aura
VoIP
SIP
Communication Manager
Session Manager
System Manager
Session Border Controller
H.323
H.248
MPLS
TCP/IP
Wireshark
Linux
Red Hat
Media Gateways
G450
G430
G650
ACIS
ACSS
CCNA
MCP
VCTA
VCP
Unified Communications
Technical Support
Troubleshooting
Infrastructure
Networking
Telecommunications

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