Applications Specialist
- Winnipeg, MB, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Antec Controls (www.anteccontrols.com) is a leader in environmental monitoring and control for critical spaces such as operating rooms, isolation rooms, and laboratories. We create high-performance airflow control solutions that ensure the safety of occupants in environments where advancements to health and wellness are made. Our range of products includes electronic controllers, touchscreen interfaces, sensors, air valves and many other supporting products that ensure accurate and precise airflow control. Our controllers are highly configurable, allowing for optimization of room and fume hood control.
What You Can Expect
We’re looking for a passionate, energetic Application Specialist who can effectively provide expert-level technical support to owners, contractors, technicians and internal customers on the technical application of our products and solutions.
The Successful Candidate's Responsibilities Will Include
Provide and/or manage the following for our sales representatives, contractors, technicians and owners:
Should this excellent opportunity interest you, please submit your resume, including salary expectations.
We appreciate the interest shown by all applicants, however only those being considered for an interview will be contacted.
We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business need.
What You Can Expect
- Health and Dental - Employees and their families enjoy paid benefits covering an extensive list of medical and dental expenses and services.
- Manulife Virtual Pharmacy - Access pharmacy services anytime, anywhere through the Manulife app, with eligible prescriptions delivered directly to your home.
- Manulife Mental Health and Counselling Services - Access confidential mental health and wellness support through the Manulife app, with convenient options to book counselling, consultations, and guided programs all in one place.
- Life and Disability - You will be provided with life insurance in a multiple of your salary with an option to purchase additional coverage.
- Pension Matching Program - Invest in your future with each pay cheque through our Defined Contribution Pension Plan and we will match your contribution (up to 3% of your salary).
- Wellness Reimbursement Program - Employees are eligible for a fitness centre or club membership reimbursement of up to $300 per year, this includes Fitness related App’s.
- Personal and Professional Development - We are committed to helping you reach your potential through training and education.
- Community Involvement - Generously supporting health, charities, youth, and education opportunities is our passion, and you’re invited to be a part of that.
We’re looking for a passionate, energetic Application Specialist who can effectively provide expert-level technical support to owners, contractors, technicians and internal customers on the technical application of our products and solutions.
The Successful Candidate's Responsibilities Will Include
- Incoming requests, prioritizing urgent critical submissions
- Immediate technical guidance
- Attend and support field visits
- Provide customers with job solutions in a timely manner.
- Focus efforts (internal and external) on understanding client needs and meeting expectations.
- Prepare and coordinate quotations, product submittals, wiring diagrams to support Antec Controls representatives
- Develop and deliver on-site and in-house technical presentations and training for customers and visitors
- Managing and updating case records in CRM System
- Perform product testing to support the implementation of new products and solutions
- Maintaining technical documentation such as, product and network manuals and customer work instructions
- Other duties as assigned
- A College Diploma or University Degree in Mechanical, Electrical, Computer Engineering or equivalent
- Willingness to travel, it typically will not exceed 50%
- Strong interpersonal, communication, organization skills, with an eye for detail.
- Innovative, self-motivated and demonstrates the ability to take initiative.
- Aptitude and desire for customer service excellence.
- Ability to work both independently and in a team environment to meet timeline-dependent deliverables.
- A basic understanding of HVAC, controls and mechanical systems would be an asset.
- Aptitude with hand tools would be considered an asset.
Should this excellent opportunity interest you, please submit your resume, including salary expectations.
We appreciate the interest shown by all applicants, however only those being considered for an interview will be contacted.
We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business need.
More about this job
Responsibilities
Provide technical application support and timely solutions to sales representatives, contractors, technicians, owners, and internal customers, including guidance, field visits, quotations, submittals, and wiring diagrams. Deliver technical presentations and training, maintain CRM case records and technical documentation, and test products to support new product and solution implementation.
Requirements
A college diploma or university degree in mechanical, electrical, or computer engineering, or an equivalent qualification, is required, along with willingness to travel, typically up to 50%. Candidates should have strong communication, interpersonal, and organizational skills, customer-service aptitude, initiative, and the ability to work independently and collaboratively; basic HVAC, controls, mechanical systems, and hand-tool knowledge are assets.
Skills
- Technical Support
- Applications Engineering
- Customer Service
- HVAC Systems
- Building Controls
- Mechanical Systems
- Technical Presentations
- Customer Training
- Quotation Preparation
- Product Submittals
- Wiring Diagrams
- Product Testing
- Technical Documentation
- CRM Case Management
- Communication
- Organization
Benefits
- Health and Dental Benefits
- Virtual Pharmacy Services
- Mental Health and Counselling Services
- Life and Disability Insurance
- Defined Contribution Pension Plan with Employer Matching
- Wellness Reimbursement
- Personal and Professional Development
- Community Involvement
Visa sponsorship
Not detected in the job text
Categories
- Engineering
- Customer Service & Support
- Manufacturing
- Construction
Keywords
- Environmental Monitoring
- Airflow Control
- Critical Spaces
- Operating Rooms
- Isolation Rooms
- Laboratories
- Electronic Controllers
- Touchscreen Interfaces
- Sensors
- Air Valves
- Room Control
- Fume Hood Control
- HVAC
- Building Controls
- Mechanical Systems
- Applications Engineering
- Technical Support
- Field Visits
- Quotations
- Product Submittals
- Wiring Diagrams
- Technical Presentations
- Customer Training
- CRM
- Product Testing
- Technical Documentation
- Network Manuals
- Customer Work Instructions
- Hand Tools