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Added 1 min ago
Workplace Coach/Instructor
I M P Group International Inc.
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Support Production Resourcing with coordinating apprentice rotation and logbook signoffs, labour fluctuations and ensure crew capabilities are adequate;
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SO
Correctional Food Service Officer (Roanoke River Correctional Institution)
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- Full-time
- Complete required documentation, including production records, temperature logs, and inventory reports.
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Power Systems Specialist I
Qualus
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- Full-time
…Specialist is responsible for providing technical and engineering support for field work, and office work performing engineering studies and design work and generating engineering study and…
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Spécialiste de la sécurité des occupants / Occupant Safety Certification Specialist
Airbus Aircraft
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- Full-time
…entre Laval (station de métro Montmorency) et Mirabel, et une application de…
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…les modifications techniques, la gestion des fournisseurs, le support à la production et les essais en…
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Software Development Engineer I
Expedia Group
Vancouver, BC · Canada - British Columbia - Vancouver
- Full-time
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Dental Hygienist
McGill University
Montreal, QC
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…imaging, and cone beam computed tomography (CBCT). Ensure the production of high-quality diagnostic images and adherence to radiation safety and infection control standards. Support daily…
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Sr NetIQ Engineer (NetIQ OpenText)
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Toronto, ON · ON
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Senior Product Delivery Manager
Manulife
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Platform Engineer, Spa and Leisure Technologies
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Director, Print & Post Operations & Financial Management
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Toronto, ON · Waterloo, ON
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Data Engineer
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Familiarity with production release and operational support model
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Data Engineer
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…intelligence. Working closely with GIS and data analysts, CIT application teams, business stakeholders, and external technical partners, you will help ensure that organizational data is…
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Aon

Aon Advance Client Success Specialist

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 1, 2026
Posting language: English
Posted: Oct 2, 2026

Original job description

Interested in exploring something different while applying your existing insurance experience & knowledge? Thinking about joining an industry-leading, global organization for more growth? Then you won’t want to miss this opportunity to join Aon and our dynamic team!

This is a hybrid role with the flexibility to work both virtually and from our Toronto office.

Applicants must be legally authorized to work in Canada. This role is not eligible for sponsorship, and we are unable to sponsor or take over sponsorship of an employment visa or work permit.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What The Day Will Look Like

As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions supporting the Commercial Risk division.

Direct constant contact with daily client contacts pertaining to Certificates/Invoicing (e.g. managing dedicated certificate inboxes, direct client contact regarding clarity in requests etc.).
Resolve complex inquiries associated with all aspects of Aon Client Services (ACS) service delivery for top tier clients (e.g. output delivery, invoice inquiries, etc.);
Identify and retrieve relevant compliance documentation necessary to process renewals, invoices, and any other ACS results.
Perform vital activities to support sales & broking teams in initiating a renewal, processing an invoice, issuing auto IDs, issuing renewal and daily urgent certificates, initiating endorsements, and processing other client requests.
Facilitate escalations for daily certificates with Document Production Team to maintain SLA’s and turnaround times.
Seek assistance from team members when confronted with unfamiliar or complex processing transactions.
Monitor and attend to requests via Polaris that require actions promptly.
Ensure the system of record (Xpress) is accurate and current to ensure outputs and client results will be produced according to guidelines and policy details.
Collaborate closely and be responsive to inquiries from outsourced providers to handle and ensure the timeliness and quality of outputs.
Upload, index or attach documents in the Document Management System.
Perform pre-renewal account review with the sales and broking team to meet client expectations related to timelines and to ensure accuracy of results (certificates, invoices, endorsements, etc.).
Daily management of client Statement of Values when/where required.
Perform account adjustments when/where required (e.g. quarterly adjustments, 21 B auto adjustment etc.).
Issue confirmation of insurance letters, comfort letters/sunshine letters and/or bids.
Basic financing needs (e.g. facilitate cheque requisitions).
Help colleagues troubleshoot and resolve basic client issues around ACS services.
With assistance from sales and broking, address, and complete special client projects.
Participate in internal renewal meetings where required.

How This Opportunity Is Different

Your role as a Client Success Specialist embodies our company’s culture as Aon United, where we work as one team and where everyone is made to feel included. We are a caring and motivated team. Our focus is making sure our internal and external clients, as well as prospective clients, are being provided the utmost excellent and precise service, along with inheriting excellent relationships and bonds as we work closely with them in providing knowledge, professionalism, and expertise.

Finding a balance between personal growth and well-being is important to us. We provide our colleagues with empowering tools and training to build their skills and encourage them in growth opportunities.

Skills And Experience That Will Lead To Success

Commercial insurance expertise or related field expertise of 3-5 years is preferred.
Must have and maintain appropriate insurance broker’s license.
High attention to detail.
Developed interpersonal and collaborative skills, with the ability to work in a team environment.
Excellent oral and written communication skills (English/French - applicants from Montreal need to be bilingual English/French).
Outstanding customer service.
Proficiency with the MS Office suite.
Post-secondary education in an insurance-related field or equivalent years of office experience is preferred.
Working towards CAIB, CRM or CIP is considered an asset.

How We Support Our Colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com

2546388

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More about this job

Responsibilities

Manage client requests and service delivery for commercial insurance accounts, including certificates, invoices, renewals, endorsements, compliance documents, and account adjustments. Coordinate with clients, sales and broking teams, document production, and outsourced providers to ensure accurate, timely outputs and resolve service issues.

Requirements

The role prefers 3–5 years of commercial insurance or related experience and requires an appropriate insurance broker’s license. Candidates should have strong attention to detail, communication, collaboration, and customer service skills, proficiency with Microsoft Office, and preferably post-secondary education in an insurance-related field; CAIB, CRM, or CIP studies are an asset.

Skills

Commercial Insurance
Client Service
Customer Service
Certificate Processing
Invoice Processing
Renewal Processing
Insurance Documentation
Attention To Detail
Interpersonal Skills
Collaboration
Written Communication
Oral Communication
Microsoft Office
Account Adjustments
Document Management
Problem Solving

Benefits

Global Wellbeing Days
Flexible Working Arrangements
Learning And Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Commercial Risk
Commercial Insurance
Aon Client Services
Insurance Broker License
Certificates Of Insurance
Invoices
Policy Renewals
Endorsements
Compliance Documentation
Auto IDs
Statement Of Values
Account Adjustments
Client Service
Customer Service
Sales And Broking
Document Production
Service-Level Agreements
Polaris
Xpress
Document Management System
Microsoft Office
CAIB
CRM
CIP
Insurance Financing

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