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Aon

Certificate Specialist

Toronto, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 1, 2026
Posting language: English
Posted: Oct 2, 2026

Original job description

Aon is looking for a Bilingual Certificate Specialist to join our team. As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions as part of our Client Service Delivery team within Aon.

This is a hybrid role with the flexibility to work both virtually and from our office.

Applicants must be legally authorized to work in Canada. This role is not eligible for sponsorship, and we are unable to sponsor or take over sponsorship of an employment visa or work permit.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What The Day Will Look Like

This function is responsible for overseeing the issuance of certificates, including Third Party Forms and Auto ID cards

Executes operational/technical work under general guidance for the Onshore Production team, to achieve results such as; Support Aon Client Services with the onshore production of certificates; identify and support key processes improvements to be implemented within Aon Client Services.
Develops, analyze and report critical Key Performance Indicators (KPIs)
Perform analyses Developing/producing/sensitive reports, plans and/or outputs
Implement standard processes, best practices and tools/systems that increase the efficiency of information exchanges among processes, clients, and strategic industry partners
Develop and implement quality control standards and protocol

Role Complexity/Problem Solving

Resolves issues with impact on client relationships (external/internal where needed), client operations or technical methodology
Resolves issues using analytical tools with minimal guidance
Develops conclusions from analysis and applies results to business operations

Discretion & Decision Making

Provides significant input into technical/technological decisions for the unit
Provides input into the unit's business plan

Interaction

Develops and manages collaborative relationships/networking with multiple-level internal contacts across units or potentially the portfolio to: advise and build positive support on critical issues/solutions related to area of expertise influentially negotiate/promote resources to achieve mutually desired results.
Develops and manages collaborative relationships with mid to senior-level external stakeholders to: advise on issues; and negotiate critical deliverables and contracts, investigate and address short and mid-term needs, and translates needs into results, participate in client sales meetings as the subject matter expert and/or advocate with carriers on behalf of client's and add influence significant outcomes

Leadership and Development

Contributes to body of knowledge within area of expertise

How Is This Opportunity Different

As a Certificate Specialist at Aon, you will be part of an industry-leading team that empowers clients by delivering innovative and effective solutions. Aon’s commitment to continuous improvement means you will always be at the forefront of industry best practices and technological advancements.

You won’t just join a team; you’ll join a community. You will work closely with Aon Client Services, supporting the onshore production of certificates and implementing key process improvements. You’ll collaborate with multiple internal units, ensuring a wide-ranging impact.

Aon fosters a culture of continuous learning. You’ll have opportunities to develop and report critical Key Performance Indicators (KPIs), analyze data, and implement quality control standards. Your role will influence significant outcomes, driving both your professional development and Aon’s success.

Aon prioritizes your wellbeing with a comprehensive benefits package, flexible working styles, and dedicated wellbeing days. Our inclusive environment ensures you can be your best self, managing your work/life balance effectively.

At Aon, we believe in equipping you to achieve your fullest potential. Join us and be a part of a team where you are more connected, more relevant, and more valued.

Skills And Experience That Will Lead To Success

Must be available from 11:30 AM EST to 7:30 PM EST on weekdays
Bilingualism (French and English) is an asset
Some commercial insurance experience preferred
Previous experience on working on complex certificates is an asset
Must have and maintain appropriate Insurance Broker's license or must obtain provincial license with 3 to 6 months of start date
Excellent oral and written communication skills are a must

How We Support Our Colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com

2546394

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More about this job

Responsibilities

Oversee the issuance of insurance certificates, third-party forms, and auto ID cards, while supporting onshore certificate production and improving client service processes. Analyze and report KPIs, develop quality control standards, resolve operational and technical issues, and collaborate with internal teams, clients, and carriers.

Requirements

Candidates must be available to work weekdays from 11:30 a.m. to 7:30 p.m. Eastern Time and must hold an appropriate insurance broker's license or obtain a provincial license within three to six months of starting. French-English bilingualism, commercial insurance experience, and experience with complex certificates are assets; excellent oral and written communication skills are required.

Skills

Certificate Issuance
Commercial Insurance
Complex Certificates
Insurance Brokerage
French-English Bilingualism
Written Communication
Oral Communication
Key Performance Indicator Reporting
Data Analysis
Process Improvement
Quality Control
Operational Production
Problem Solving
Client Service
Analytical Tools

Benefits

Flexible Working Styles
Global Wellbeing Days

Visa sponsorship

Not detected in the job text

Keywords

Insurance Certificates
Third-Party Forms
Auto ID Cards
Commercial Insurance
Insurance Broker License
Provincial License
Onshore Production
Client Services
Key Performance Indicators
KPI Reporting
Data Analysis
Process Improvement
Quality Control
Standard Processes
Best Practices
Operational Work
Technical Work
Analytical Tools
Stakeholder Relationships
Client Operations
Carrier Advocacy
French-English Bilingualism
Complex Certificates
Hybrid Work

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