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Added 41 mins ago
M
Senior Field Supervision Manager
Manulife
Burlington, ON · Toronto, ON · Waterloo, ON · Montreal, QC
- Full-time
Partner with Compliance, Risk, Legal, and Operations to address supervisory challenges and align practices.
Added 56 mins ago
A
Investment Consulting Analyst
Aon
Vancouver, BC
- Full-time
As an Analyst in Investment Consulting your day will be divided between individual client performance reporting and portfolio analytics, and Consultant led special projects on a broad array…
Added 1 hour ago
NA
Team Lead, Personal Lines Sales
NFP, an Aon company (Canada)
Calgary, AB
- Full-time
Partner with other business units to leverage shared client relationships and drive holistic insurance solutions.
Added 1 hour ago
ST
Senior Recruitment Consultant
SM Talent Inc.
North Vancouver, BC
- $65,000 to $100,000 CAD / year
- Full-time
Our North Vancouver-based client is seeking a dedicated, detail-oriented Senior Recruiter to join their team in the office. In this role, you will play a key part in researching, sourcing,…
Added 1 hour ago
WS
Employment Consultant
WCG Services
Coquitlam, BC
- Full-time
…maintain employment. This role ensures successful outcomes for the client while ensuring all contract deliverables are achieved. The process of Case Management involves developing a…
Added 1 hour ago
MY
COMMUNITY OUTREACH WORKER
McMan Youth, Family and Community Services Association of Calgary & Area
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
…partnering agencies, you will contribute to a collaborative, client-centered that strengthens safety, connection, and…
Added 1 hour ago
D
Account Manager
DEPT®
Toronto, ON
- $60,000 to $70,000 CAD / year
- Contract
…CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and…
Added 1 hour ago
SP
Account Executive - Core (Canadian Federal Government)
Salesforce Partner Canada
ON · Ontario, Canada
- Full-time
Build a business pipeline through deep team collaboration to execute on client and territory specific activities
Added 1 hour ago
SP
RVP, Sales - Data Foundation - Public Sector
Salesforce Partner Canada
ON · Ontario, Canada
- Full-time
…Sector business, driving revenue growth through team leadership, client engagement, and market…
Added 1 hour ago
L
Community Specialist | Place Ste-Foy
lululemon
Quebec, QC
- Full-time
…fournit également une expérience-invité (c.-à-d. expérience-client) de classe mondiale quand il ou elle doit travailler sur le plancher du magasin tout en incorporant sa perspective…
Added 2 hours ago
M
Senior Software Engineer
Microsoft
Vancouver, BC
- Full-time
Join the Windows Cloud Experiences team to build core Windows client technologies that power secure, high-performance remote desktop experiences at global scale. As part of the Windows +…
Added 2 hours ago
RP
Account Manager
RECRUITMENT PARTNERS INC.
AB · Edmonton, AB
- Full-time
Our client is seeking an Account Manager to drive revenue growth through new business development and strategic account management. This role is responsible for identifying new…
Added 2 hours ago
AF
Personal Banking Advisor - Calgary Marda Loop
ATB Financial
Calgary, AB
- Full-time
At ATB Financial, we’re more than just a bank; we’re a catalyst for financial well-being and a partner in realizing Albertans’ aspirations. We’re seeking a dynamic Personal Banking Advisor…
Added 2 hours ago
C
Senior Data Scientist – Life and Health
Co-operators
Calgary, AB · Moncton, NB · Burlington, ON · Guelph, ON · Mississauga, ON · Ottawa, ON · Regina, SK
- Full-time
Partner with IT and data teams to improve data accessibility, centralization and scalability, and to support the implementation of analytical solutions in a production environment.
Added 2 hours ago
Service Centre Representative (Thompson, MB)
Manitoba Blue Cross
Thompson, MB
…vision to be the trusted and essential health and wellness partner for all Manitobans. Every dollar made is reinvested in our infrastructure, our people, and our province with the goal of…
Added 3 hours ago
T
Personal Banker Trainee
TD
Acton, ON
- Full-time
…refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer…
Added 3 hours ago
T
Senior Personal Banker - Home Borrowing
TD
Brampton, ON
- Full-time
…refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer…
Added 3 hours ago
T
Customer Experience Associate
TD
Montreal, QC
- Part-time
…refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer…
Added 3 hours ago
T
Personal Banking Associate- Laval Centre-Ville (Full-time, 37.5h/week)
TD
Laval, QC
- Full-time
…refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer…
Added 3 hours ago
T
Customer Experience Associate
TD
Ottawa, ON
- Part-time
…refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer…
Added 3 hours ago
T
Personal Banking Associate Trainee
TD
AB · Leduc, AB
- Full-time
…refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer…
Added 3 hours ago
T
Customer Experience Associate- Future Opportunities Penticton, BC
TD
Penticton, BC
- Part-time
…refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer…
Added 3 hours ago
T
TDS Operations Analyst II
TD
Toronto, ON
- Full-time
…strong risk management, operational excellence, and a consistent client and stakeholder…
Added 3 hours ago
T
Data Platform Engineering Manager
TD
Toronto, ON
- Full-time
Partner with source system owners to ensure data is delivered accurately, securely, and efficiently.
Added 3 hours ago
T
Personal banking associate (Full time)- Val D'Or
TD
Val-d'Or, QC
- Full-time
…refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer…

Aon

Client Success Specialist

Montreal, QC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 1, 2026
Posting language: English
Posted: Oct 2, 2026

Original job description

Interested in exploring something different while applying your existing insurance experience & knowledge? Thinking about joining an industry-leading, global organization for more growth? Then you won’t want to miss this opportunity to join Aon and our dynamic team!

This is a hybrid role with the flexibility to work both virtually and from our Montreal office.

Applicants must be legally authorized to work in Canada. This role is not eligible for sponsorship, and we are unable to sponsor or take over sponsorship of an employment visa or work permit.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What The Day Will Look Like

As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions supporting the Commercial Risk division.

Resolve basic inquiries associated with all aspects of Aon Client Services (ACS) service delivery (e.g. output delivery, basic invoice inquiries, etc.) and refer more complex inquiries to senior team members;
Identify and retrieve relevant compliance documentation necessary to process renewals, invoices, and any other ACS results;
Perform vital activities or support sales & broking teams in initiating a renewal, processing an invoice, issuing auto IDs, issuing renewal and urgent certificates, initiating endorsements and processing other client requests;
Seek assistance from team members when confronted with unfamiliar or complex processing transactions;
Monitor and attend to requests via Polaris that require actions promptly;
Ensure the system of record (Xpress) is accurate and current to ensure outputs and client results will be produced according to guidelines and policy details;
Collaborate closely and be responsive to inquiries from outsourced providers to handle and ensure the timeliness and quality of outputs;
Upload, index or attach documents in the Document Management System;
Perform pre-renewal account review with the sales and broking team to meet client expectations related to timelines and to ensure accuracy of results (certificates, invoices, endorsements, etc.);
Help colleagues troubleshoot and resolve basic client issues around ACS services;
With assistance from sales and broking, address and complete special client projects;
Participate in internal renewal meetings where required.

How This Opportunity Is Different

Your role as a Client Success Specialist embodies our company’s culture as Aon United, where we work as one team and where everyone is made to feel included. We are a caring and motivated team. Our focus is making sure our internal and external clients, as well as prospective clients, are being provided the utmost excellent and precise service, along with inheriting excellent relationships and bonds as we work closely with them in providing knowledge, professionalism and expertise.

Finding a balance between personal growth and well-being is important to us. We provide our colleagues with empowering tools and training to build their skills and encourage them in growth opportunities.

Skills And Experience That Will Lead To Success

At least 6 months of experience in the insurance industry is preferred;
High attention to detail;
Developed interpersonal and collaborative skills and ability to work in a team environment
Outstanding customer service;
French / English bilingualism is preferred due to the frequent interactions with clients, colleagues, or partners based in Quebec, other Canadian provinces and/or internationally.
Proficiency with the MS Office suite.
Post-secondary education in an insurance-related field or equivalent years of office experience is preferred;
AMF license preferred or desire to obtain it;
Working towards CAIB, CRM or CIP is considered an asset

How We Support Our Colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com

2541566

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More about this job

Responsibilities

Handle routine client service inquiries and support commercial insurance renewals, invoices, certificates, endorsements, and other client requests. Maintain accurate client records and documentation, coordinate with internal teams and outsourced providers, and help ensure timely, high-quality service delivery.

Requirements

At least six months of insurance industry experience is preferred, along with strong attention to detail, customer service, interpersonal, and teamwork skills. Microsoft Office proficiency is expected; post-secondary education in an insurance-related field or equivalent office experience, French-English bilingualism, an AMF license, and progress toward CAIB, CRM, or CIP credentials are preferred or considered assets.

Skills

Customer Service
Attention To Detail
Interpersonal Skills
Collaboration
Insurance Services
Renewal Processing
Invoice Processing
Certificate Issuance
Endorsement Processing
Document Management
Compliance Documentation
Client Issue Resolution
Microsoft Office
French-English Bilingualism

Benefits

Global Wellbeing Days
Flexible Working Arrangements
Training And Development

Visa sponsorship

Not detected in the job text

Keywords

Commercial Risk
Insurance
Aon Client Services
Client Service Delivery
Renewals
Invoice Processing
Auto IDs
Certificates
Endorsements
Compliance Documentation
Xpress
Polaris
Document Management System
Microsoft Office
AMF License
CAIB
CRM
CIP
French-English Bilingualism
Customer Service
Pre-Renewal Account Review

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