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Added 12 mins ago
A
Environmental Coordinator - Permits, License, Agreement and Approvals
Amico
Toronto, ON · North York, ON
- Full-time
…addition, you will work closely, sometimes in a lead role, in the development and application of EASRs, PTTW,…
Added 12 mins ago
M
Sales Executive, Cloud & AI
Microsoft
Toronto, ON
- Full-time
…customers evaluate their cloud strategy, determine approaches to application and data migration and modernization, and recommend solutions that meet their requirements. You will remove…
Added 27 mins ago
EV
Dozer/Grader Operator
Elk Valley Resources
Sparwood, BC
- Full-time
…British Columbia. We are committed to responsible resource development, environmental performance and building strong partnerships with communities and Indigenous…
Added 27 mins ago
WI
Assistant Spa Manager - The Wickaninnish Inn
Wickaninnish Inn
Ucluelet, BC
- Full-time
Create a positive atmosphere for learning and development for the Ancient Cedars Spa team members.
Added 27 mins ago
WI
Assistant Restaurant Manager - The Wickaninnish Inn
Wickaninnish Inn
Tofino, BC
- Full-time
HR functions including assisting with hiring, training and development, including regular employee reviews.
Added 27 mins ago
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Senior Manager, Organic Growth
Mistplay
Toronto, ON
- $120,000 to $165,000 CAD / year
- Full-time
Mistplay est l'application de fidélité n°1 pour les joueurs mobiles. Notre communauté de millions de joueurs mobiles engagés utilise Mistplay pour découvrir de nouveaux jeux et gagner des…
Added 27 mins ago
WI
Restaurant Supervisor - The Wickaninnish Inn
Wickaninnish Inn
Ucluelet, BC
- Full-time
Assist with training and development of all team members.
Added 27 mins ago
WI
Front Office Supervisor - The Wickaninnish Inn
Wickaninnish Inn
Ucluelet, BC
- Full-time
Contribute and assist in creating a positive atmosphere for learning & development for the Front Office Team Members.
Added 27 mins ago
WI
Sommelier - The Wickaninnish Inn
Wickaninnish Inn
Ucluelet, BC
- Full-time
Assist the Director of F&B/Sommelier with HR functions such as assisting with hiring, training and development of the Sommelier Team, including regular employee reviews.
Added 27 mins ago
WI
Housekeeping Leader - The Wickaninnish Inn
Wickaninnish Inn
Ucluelet, BC
- Full-time
…and perspective, and are offered opportunities for growth and…
Added 27 mins ago
WI
Sous Chef - The Wickaninnish Inn
Wickaninnish Inn
Ucluelet, BC
- Full-time
Supervise staff, be responsible for training and development as well as human resources.
Added 27 mins ago
WI
Spa Manager - The Wickaninnish Inn
Wickaninnish Inn
Ucluelet, BC
- Full-time
Create a positive atmosphere for learning and development for the Ancient Cedars Spa team members.
Added 27 mins ago
K
Part-Time Key Lead (Upper Canada Mall)
Knix
Newmarket, ON
- $22.7 CAD / hour
- Part-time
Growth Opportunities: Real avenues for professional development and career progression within a rapidly growing brand
Added 27 mins ago
M
Front of House - Server
Moxies
Calgary, AB
- Full-time
Our restaurants are industry leaders in team development and offer unique opportunities for personal growth, regardless of where you are at in your career. You will be sure to make…
Added 27 mins ago
M
Senior Data Analyst I, Product
Mistplay
Toronto, ON
- Full-time
Mistplay est l'application de fidélité n°1 pour les joueurs mobiles. Notre communauté de millions de joueurs mobiles engagés utilise Mistplay pour découvrir de nouveaux jeux et gagner des…
Added 27 mins ago
K
Assistant Store Manager - Market Mall
Knix
Calgary, AB
- Full-time
Career Advancement - Knix keeps growing and we offer continuous development opportunities to support your career advancement!
Added 27 mins ago
CH
Class 1 Semi Vac Operator
Clean Harbors
Calgary, AB
- Full-time
Opportunities for growth and development for all the stages of your career!
Added 27 mins ago
Management and Sales Trainee
Sherwin-Williams
Winnipeg, MB
…million-dollar business, providing leadership and insight into the development and strategy of that store. Through the course of the program, you will learn all operations, clients, and…
Added 27 mins ago
Assistant Sales Trainee Manager
Sherwin-Williams
Winnipeg, MB
…million-dollar business, providing leadership and insight into the development and strategy of that store. Through the course of the program, you will learn all operations, clients, and…
Added 27 mins ago
C
Customer Service Representative (English & French)
CIBC
Mississauga, ON
- Full-time
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
Added 27 mins ago
C
Senior Fullstack Developer
CIBC
Toronto, ON
- Full-time
Join our EAML Emerging Technology team as a Senior Application Developer (Full Stack), where you'll play a key role in designing, developing, and enhancing innovative applications that…
Added 27 mins ago
C
Financial Services Representative II, TB Outbound (6 Month Contract)
CIBC
Regina, SK
- Full-time
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the…
Added 27 mins ago
MK
Stock Associate FT- Toronto Premium Outlet
Michael Kors
Halton Hills, ON
- Full-time
Participate in all relevant training and development seminars, programs and meetings as directed by store management
Added 27 mins ago
B
Personal Banker
BMO
Squamish, BC
- Full-time
…and quality checks to ensure accurate data entry and lending application recommendations in compliance with legal and regulatory requirements and lending policies and…
Added 27 mins ago
B
Wealth Planning Consultant, Private Wealth
BMO
Toronto, ON · FCP
- Full-time
…experience, from discovery to financial planning analysis, development of high value financial plans and recommendations, to coaching/assisting with presentations to clients. Creates…

Aon

CSS Regional Lead - Associate Director

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 1, 2026
Experience: 3 or more years of supervisory experience and over 7 years of commercial insurance experience.
Posting language: English
Posted: Oct 2, 2026

Original job description

Are you interested in exploring something different while applying your existing insurance experience & knowledge with a leading global organization? Looking for a leadership opportunity with the chance to be mentored by senior leaders? This can be the role for you!

This is a hybrid role with the flexibility to work both virtually and from our Toronto office.

This role may require you to work in different time zones based on client needs.

Applicants must be legally authorized to work in Canada. This role is not eligible for sponsorship, and we are unable to sponsor or take over sponsorship of an employment visa or work permit.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What The Day Will Look Like

Manage overall employee performance and where appropriate communicate disciplinary and corrective action.
Makes employment decisions, evaluates and rewards staff performance, recommends training and development opportunities.
Schedule and organizes personnel to accommodate workflow; distributes work assignments to specialists based on specific levels of expertise.
Periodically review work performed by staff members to verify that specialists identify and retrieve relevant compliance documentation required
Validate that staff members are performing the necessary activities to initiate and deliver per the client service agreements.
Assist specialists in developing effective relationship with outsourced provider.
Review specialist performance to determine if client fulfillment is in accordance with client’s expectations as it relates to timeliness and accuracy of deliverables as agreed in the program service agreement
Help team members and colleagues troubleshoot and resolve client issues around team deliverables.
Provides direction and guidance to team members who are confronted with unfamiliar or complex client issues.
Participate in office and client visits.
Participate in the development of client solutions with Branch and Business Leaders
Routinely confers with the team to ensure they are properly supported and provided with appropriate tools and training.
Develops, recommends, implements, and interprets client service procedures; evaluates the ongoing effectiveness of current operations and systems.
Develops, interprets, and ensures the consistent application of ACS policies.
Addresses unusual or difficult inquiries/situations through direct personal action or refers to the appropriate individuals; researches complex issues and handles their resolution.

How This Opportunity Is Different

The Associate Director manages a team of specialists and CSS Team Lead(s) engaged in the fulfillment of service requirements for Aon Clients. Ultimately responsible for the performance of their team and has accountability to ACS management and Business Leaders that their team supports. They must ensure that their team executes with the highest degree of accuracy, according to established timeframes and within the standards required to meet all compliance and control guidelines. They are responsible for all aspects of their staff’s development including performance review, salary administration, training and mentoring of their respective teams and promote employee engagement. They are expected to coordinate and direct their team to meet the changing needs of the particular ARS office(s) they support. They will often be required to interact with the most senior Relationship Managers and meet with clients to explain service capabilities. This position reports to the National Lead Client Success Specialists.

Skills And Experience That Will Lead To Success

3 or more years of supervisory experience and over 7 years of commercial insurance experience. BA degree preferred.
Must attain and maintain appropriate broker’s license(s).
Extensive knowledge of and experience in administration, production management software.
Extensive knowledge of Microsoft office applications with emphasis on Excel a Power Point.
Strong knowledge of and experience in specialized insurance programs, structure, management and administration.
Strong interpersonal skills in a team lead or supervisory capacity with the ability to interact effectively at various employee levels.
Demonstrated excellent verbal, interpersonal, and written communication skills.
Proven effective supervisory and leadership skills in being flexible, creative, team-oriented and process-driven.
Ability to identify and analyze organizational needs with solid problem-solving abilities.
Exemplifies the behaviors defined in the Aon Competency Model.

How We Support Our Colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com

2544656

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More about this job

Responsibilities

Lead and develop a team of specialists and team leads, managing performance, staffing, training, and employee engagement while ensuring accurate, timely, and compliant client service. Oversee workflows and service procedures, resolve complex client issues, support relationships with clients and outsourced providers, and coordinate solutions with business leaders.

Requirements

Requires more than seven years of commercial insurance experience and at least three years of supervisory experience, along with extensive knowledge of insurance program administration and production management software. A bachelor's degree is preferred; candidates must obtain and maintain appropriate broker licenses and demonstrate strong leadership, communication, interpersonal, and problem-solving skills.

Skills

Team Leadership
Commercial Insurance
Client Service Management
Compliance Management
Workflow Management
Staff Training And Development
Problem-Solving
Relationship Management
Microsoft Excel
Microsoft PowerPoint
Written Communication
Verbal Communication
Broker Licensing

Benefits

Global Wellbeing Days
Flexible Working Arrangements
Continuous Learning And Development

Visa sponsorship

Not detected in the job text

Keywords

Commercial Insurance
Insurance Programs
Client Service Agreements
Compliance Documentation
Compliance Controls
Broker License
Microsoft Office
Microsoft Excel
Microsoft PowerPoint
Performance Management
Salary Administration
Staff Development
Training And Mentoring
Employee Engagement
Workflow Management
Service Procedures
Operational Effectiveness
Client Solutions
Outsourced Providers
Relationship Management
Problem-Solving
Leadership
Time Zone Flexibility

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