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Added 51 mins ago
J
Haulage Coordinator
J-AAR
London, ON
- Full-time
The Haulage Coordinator is responsible for converting project, site, supplier, and broker requirements into a stable, execution-ready haulage plan. This role owns daily and weekly haulage…
Added 51 mins ago
SA
insurance broker
St. Andrews Insurance Brokers
Woodbridge, ON
- Full-time
Added 51 mins ago
J
Placement and Marketing Broker
JobsMedia.io
Calgary, AB
- Full-time
We are recruiting for a Marketing & Placement Broker for a well-established insurance brokerage in Calgary.
Added 51 mins ago
J
SME Commercial Team Lead
JobsMedia.io
Toronto, ON
- Full-time
At Hello World Recruitment, we specialize in identifying and offering top-tier Insurance Broker opportunities across North America.
Added 51 mins ago
BI
Insurance Brokers
Billyard Insurance Group Inc.
Richmond Hill, ON
- Full-time
This is a full-time hybrid role for a Commercial Insurance Broker at Billyard Insurance Group. The Insurance Broker will be responsible for growing their book of business by building and…
Added 51 mins ago
TL
Dispatcher
TRILINK LOGISTICS INC.
Bolton, ON
- Full-time
Added 51 mins ago
TI
Digital Marketing & Automation Manager - Bravo Insurance Services Ltd.
The InsureBC Group
Vancouver, BC
- Full-time
Develop and execute B2B channel marketing to recruit,onboard, and activate BC broker partners on the Bravo portal - includingoutreach campaigns, onboarding communications, training…
Added 51 mins ago
TF
Intermediate Accountant
TFG Financial Corporation
Vancouver, BC
- $65,000 to $75,000 CAD / year
- Full-time
Review broker fee billings for accuracy and completeness
Added 1 hour ago
M
Buyer - Procurement Services
Metrolinx
Canada
- Full-time
Coordinating processing of foreign shipments through third party customs broker including acting as key liaison on inventory and ensuring proper clearances are in place.
Added 1 hour ago
A
Senior Incident and Problem Manager
Aviso
Toronto, ON
- $115,000 to $125,000 CAD / year
- Full-time
Added 2 hours ago
I
Operations Coordinator
Intelcom
Truro, NS
- Full-time
Process broker returns and return-to-clients shipments
Added 2 hours ago
A
Senior Incident and Problem Manager
Aviso
Vancouver, BC
- $115,000 to $125,000 CAD / year
- Full-time
Added 4 hours ago
TG
Social Media Manager
The Global Diamond Broker
Vancouver, BC
- Full-time
The Global Diamond Broker brings more than four decades of diamond industry experience to an international audience. Through diamond education, industry commentary, price comparisons, and…
Added 5 hours ago
LT
Notary – Real Estate Law
Lépine Talent Inc.
Laval, QC
- Full-time
Added 6 hours ago
O(
Broker Sales - Bilingual Sales Representative
OTIP (Ontario Teachers Insurance Plan)
Waterloo, ON
- Full-time
RIBO license (Registered Insurance Broker of Ontario) is required. Candidates must hold a valid license.
Added 6 hours ago
Senior LCE Underwriter
First West
Langley (District), BC · Langley, BC
Under general direction, underwrites and approves/declines mortgage broker and branch applications within assigned limits, communicates lending decisions to brokers and applicable branch…
Added 6 hours ago
AW
Senior Incident and Problem Manager
Aviso Wealth
Remote, Canada
- $115,000 to $125,000 CAD / year
- Full-time
- Remote
Added 6 hours ago
AW
Senior Incident and Problem Manager
Aviso Wealth
Remote, Canada
- $115,000 to $125,000 CAD / year
- Full-time
- Remote
Added 6 hours ago
HI
Client Care Representative – Auto Insurance Trainee
HUB International
Revelstoke, BC
- Full-time
Added 6 hours ago
A
Assistant Property and Rental Manager
Armco
Mascouche, QC
- Full-time
…responding to leasing inquiries, coordinating apartment and broker visits, supporting the application and lease process, and providing excellent service to prospective and current…
Added 6 hours ago
Insurance Advisor, Auto
Talent Acquisition Team at Westland Insurance. Text reply only.
Regina, SK
Insurance broker level 1 license or working towards CAIB/CIP (financial support provided!)
Added 6 hours ago
Branch Manager
Talent Acquisition Team at Westland Insurance. Text reply only.
Richmond, BC
Insurance broker Level 2 license and working towards CAIB and/or CIP are an asset
Added 7 hours ago
AS
Part Time Retail Sales Representative
Advantage Solutions
Sudbury, ON · Greater Sudbury, ON
- Part-time
Bachelor's Degree or 2 years of experience in retail, client, or food broker preferred
Added 7 hours ago
BD
Sales Representative - Future Opportunities
Brightstone Developments
Toronto, ON
- Full-time
Added 7 hours ago
TF
Intermediate Accountant
TFG Financial
Vancouver, BC
- $65,000 to $75,000 CAD / year
- Full-time
Review broker fee billings for accuracy and completeness

Aon

CSS Regional Lead - Associate Director

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 1, 2026
Experience: 3 or more years of supervisory experience and over 7 years of commercial insurance experience.
Posting language: English
Posted: Oct 2, 2026

Original job description

Are you interested in exploring something different while applying your existing insurance experience & knowledge with a leading global organization? Looking for a leadership opportunity with the chance to be mentored by senior leaders? This can be the role for you!

This is a hybrid role with the flexibility to work both virtually and from our Toronto office.

This role may require you to work in different time zones based on client needs.

Applicants must be legally authorized to work in Canada. This role is not eligible for sponsorship, and we are unable to sponsor or take over sponsorship of an employment visa or work permit.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What The Day Will Look Like

Manage overall employee performance and where appropriate communicate disciplinary and corrective action.
Makes employment decisions, evaluates and rewards staff performance, recommends training and development opportunities.
Schedule and organizes personnel to accommodate workflow; distributes work assignments to specialists based on specific levels of expertise.
Periodically review work performed by staff members to verify that specialists identify and retrieve relevant compliance documentation required
Validate that staff members are performing the necessary activities to initiate and deliver per the client service agreements.
Assist specialists in developing effective relationship with outsourced provider.
Review specialist performance to determine if client fulfillment is in accordance with client’s expectations as it relates to timeliness and accuracy of deliverables as agreed in the program service agreement
Help team members and colleagues troubleshoot and resolve client issues around team deliverables.
Provides direction and guidance to team members who are confronted with unfamiliar or complex client issues.
Participate in office and client visits.
Participate in the development of client solutions with Branch and Business Leaders
Routinely confers with the team to ensure they are properly supported and provided with appropriate tools and training.
Develops, recommends, implements, and interprets client service procedures; evaluates the ongoing effectiveness of current operations and systems.
Develops, interprets, and ensures the consistent application of ACS policies.
Addresses unusual or difficult inquiries/situations through direct personal action or refers to the appropriate individuals; researches complex issues and handles their resolution.

How This Opportunity Is Different

The Associate Director manages a team of specialists and CSS Team Lead(s) engaged in the fulfillment of service requirements for Aon Clients. Ultimately responsible for the performance of their team and has accountability to ACS management and Business Leaders that their team supports. They must ensure that their team executes with the highest degree of accuracy, according to established timeframes and within the standards required to meet all compliance and control guidelines. They are responsible for all aspects of their staff’s development including performance review, salary administration, training and mentoring of their respective teams and promote employee engagement. They are expected to coordinate and direct their team to meet the changing needs of the particular ARS office(s) they support. They will often be required to interact with the most senior Relationship Managers and meet with clients to explain service capabilities. This position reports to the National Lead Client Success Specialists.

Skills And Experience That Will Lead To Success

3 or more years of supervisory experience and over 7 years of commercial insurance experience. BA degree preferred.
Must attain and maintain appropriate broker’s license(s).
Extensive knowledge of and experience in administration, production management software.
Extensive knowledge of Microsoft office applications with emphasis on Excel a Power Point.
Strong knowledge of and experience in specialized insurance programs, structure, management and administration.
Strong interpersonal skills in a team lead or supervisory capacity with the ability to interact effectively at various employee levels.
Demonstrated excellent verbal, interpersonal, and written communication skills.
Proven effective supervisory and leadership skills in being flexible, creative, team-oriented and process-driven.
Ability to identify and analyze organizational needs with solid problem-solving abilities.
Exemplifies the behaviors defined in the Aon Competency Model.

How We Support Our Colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com

2544656

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More about this job

Responsibilities

Lead and develop a team of specialists and team leads, managing performance, staffing, training, and employee engagement while ensuring accurate, timely, and compliant client service. Oversee workflows and service procedures, resolve complex client issues, support relationships with clients and outsourced providers, and coordinate solutions with business leaders.

Requirements

Requires more than seven years of commercial insurance experience and at least three years of supervisory experience, along with extensive knowledge of insurance program administration and production management software. A bachelor's degree is preferred; candidates must obtain and maintain appropriate broker licenses and demonstrate strong leadership, communication, interpersonal, and problem-solving skills.

Skills

Team Leadership
Commercial Insurance
Client Service Management
Compliance Management
Workflow Management
Staff Training And Development
Problem-Solving
Relationship Management
Microsoft Excel
Microsoft PowerPoint
Written Communication
Verbal Communication
Broker Licensing

Benefits

Global Wellbeing Days
Flexible Working Arrangements
Continuous Learning And Development

Visa sponsorship

Not detected in the job text

Keywords

Commercial Insurance
Insurance Programs
Client Service Agreements
Compliance Documentation
Compliance Controls
Broker License
Microsoft Office
Microsoft Excel
Microsoft PowerPoint
Performance Management
Salary Administration
Staff Development
Training And Mentoring
Employee Engagement
Workflow Management
Service Procedures
Operational Effectiveness
Client Solutions
Outsourced Providers
Relationship Management
Problem-Solving
Leadership
Time Zone Flexibility

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